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Inbound Customer Service Officer (Dutch)
The key of our and hopefully your success is that we work with people for people. Collegiality, diversity, and teamwork are some of the trades you will find in our Belgian Customer Service department. Working closely with the Customer Service Manager, you will be supporting our Belgian customers throughout their customer journey. Entering a fast growing and innovative environment, where you can grow with our vibrant and young team that are driven to provide an excellent customer service. Are shift hours between 9am and 8pm - an added value for your personal planning, in combination with structured homeworking? In that case we would love to welcome you to our team! The role also provides the opportunity to gain a professional certificate on Bank Mediation (Febelfin Wet Willems), and the flexibility to be based in Brussels or Malta.
Duties and responsibilities
  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Bank's products and services
  • Following up on customers' instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Bank's marketing strategy throughout various campaigns focusing on savings and wealth products
Required knowledge, skills and experience
  • Native Dutch language
  • Excellent verbal and written communication skills in French and English are a plus
  • Previous experience in a customer service role will be considered an asset
What we offer
Grow with us
  • Ongoing internal training
  • External training opportunities, both locally and abroad
  • Study leave
  • Sponsorship schemes for further studies
  • Opportunities for career growth
Earn and save
  • Free life and premier health insurance
  • Discretionary performance bonus
  • Staff savings account at a highly preferential rate
  • Home loan subsidy
  • Relocation programme
  • Employee referral incentive
  • Free parking
Invest in yourself
  • 18 weeks of fully-paid maternity leave
  • Remote working and flexible hours
  • Extended unpaid parental leave
  • Possibility to work reduced hours
  • Fitness refund
  • Additional bank holidays
  • Staff discounts

© 2021 MeDirect Bank (Malta) plc. All rights reserved.
MeDirect Bank (Malta) plc, company registration number C34125, is licensed to undertake the business of banking in terms of the Banking Act (Cap. 371) and investment services under the Investment Services Act (Cap. 370). MeDirect Bank (Malta) plc is regulated by the Malta Financial Services Authority as a Credit Institution under the Banking Act 1994.