Manage your bills effortlessly with Direct Debits
Skip the hassle of managing bills. Direct Debits handle payments automatically and securely — you stay in control, we make it simple.
What are Direct Debits?
A Direct Debit is an authorisation you give to a supplier to withdraw the amount of your bills directly from your current account. Once the mandate is signed, everything happens automatically.
How is it different from a Standing Order? With a Direct Debit, the amount withdrawn may vary depending on the bill, whereas the amount of a standing order remains fixed. Direct Debits are available for payments in Euro across the entire SEPA zone.
You can use Direct Debits for various payments including:
- Regular bills: electricity, phone, subscriptions, etc.
- Loan or insurance payments.
Benefits of Direct Debits
Convenient
No more risk of forgetting your payments or paying your bills late. Say goodbye to late payment fees.
Secure
Stay in control with your MeDirect app or platform: view your payments and easily block or dispute a Direct Debit.
Flexible
Can be used for recurring or one-off bills in Malta or anywhere else in the SEPA zone.
How can I make a Direct Debit?
Getting started is easy: reach out to your energy, telecom, or other service provider and share your MeDirect IBAN.
After they confirm your request, every payment will be handled automatically and securely, giving you peace of mind.
Why use MeDirect Direct Debits?
Access all your Direct Debits in just a few taps on the MeDirect Mobile App or through Online Banking. View full transaction details and track every payment with complete transparency.
Clear and useful notifications
The day before a payment is due, you’ll receive a notification showing the amount, the payee, and the payment date.
Insufficient funds?
you’ll be notified in time to top up your account. If the payment fails, we’ll make a second attempt the next day.
Easy to dispute
payments
Does a payment seem incorrect? Request an immediate refund with one click on the transaction details.
You have 8 weeks to dispute an authorised payment and up to 13 months for an unauthorised debit.
Stop or block at
any time
You can block a future payment or cancel a Direct Debit directly from your app or online banking.
Cancelling a Direct Debit with MeDirect does not release you from your obligations to your supplier. Be sure to contact them to avoid late payment fees.
Need to report fraud?
Find out how to quickly secure your
accounts and stop unauthorised transactions.
Frequently asked questions
What is a SEPA Direct Debit?
The SEPA Direct Debit (SDD) is the European standard for direct debit payments. It allows any client in the SEPA area to pay bills in euros automatically from their bank account. With SDD, you can pay your utility bills such as electricity & water, or mobile & home internet bills conveniently and hassle-free.
How do SEPA Direct Debits work?
You authorise the provider to collect fixed or variable amounts on a one-off or recurring basis, and payments are deducted automatically from your bank account.
With a Direct Debit, the payment date or amount may change according to your agreement with the service provider. The Bank will send you a notification one day before the payment is due; to help ensure you have enough funds in your account.
Through our mobile app or online banking platform you can also check that each mandate matches what you agreed with the service provider and also check that the amounts being debited are correct.
Direct Debit mandates generally remain valid until you choose to cancel them.
What happens if I cancel a Direct Debit?
If you cancel a specific payment, that transaction will not be processed. However, your direct debit mandate will remain active, and any future payments under this mandate will still be processed.
If you cancel the mandate, you will stop all future payments under this agreement. Be sure to inform the service provider. To set up payments in the future, you’ll need to set up a new mandate with the company.
What happens if a Direct Debit is erroneously processed?
The Bank has systems in place to minimise errors, but mistakes can still occur, for example, if a payment is taken after you cancel a contract or if an incorrect amount is charged. In such situations, you have the right to request a refund within 8 weeks. This applies to all direct debits, whether processed within Malta or across the EU. Refer to the Direct Debits T&Cs for more information or contact us directly for guidance.
More FAQs
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