Frequently Asked Questions


Accounts

Complaints

Corporate Actions

GDPR

Investments

  • You can open an Investment Account by visiting one of our branches. We will assist you with the Investment Account opening process, which consists of submitting an Investment Account application form, an official identification document (ID card or passport) as well as a proof of address (recent utility bill or bank statement).

    If you are unable to visit one of our branches, you can also open an Investment Account online by clicking on Open an account from our website.

    Once you fill in the online account application form you need to log in to your account using the details provided via email, upload an official identification document (ID card or passport) as well as a proof of address (recent utility bill or bank statement) on the dashboard and make a first payment of any amount to your Investment Account.

    If you already hold an account with MeDirect opening additional accounts is quick and easy. You will just need to log in to your account, click on Open an account and follow the steps indicated on screen. 

  • No charges are applicable to open and maintain an Investment Account with MeDirect. For more information about fees please read our Tariffs & Charges Schedule for Investment Services

  • You can fund your trades by depositing funds in your Investment Cash Account, either from another account you hold with MeDirect or from an external bank account. Money in your Investment Cash Account can be used to fund your buy orders on a cleared funds basis. You will earn some interest on the cash balance held on your Investment Cash Account.

  • You can explore our universe of tradable securities on your Online Trading platform (My Investments > Place an Order). You can search for individual securities by ISIN, ticker or name, or you can view securities with specific features, such as from a specific sector, with a specific currency, etc.

  • If you wish to trade or transfer a security or mutual fund that is not currently available on our Online Trading platform, please call us on (+356) 2557 4400 or send us a secure mail and we will let you know whether or not it is possible for the requested security or fund to be added to our universe of tradable securities.

  • Once you have opened an Investment Account and accessed your Online Trading platform, you can place an order in a number of ways.

    If you know the name, ticker or ISIN of the security, you can access the “Place an order” screen from your dashboard by:

    • Clicking on Invest > Place an order
    • Clicking on My Investments > Place an order

    You can also place orders through the Navigator, which helps you search for investments and enables you to place orders by clicking on the "Buy" button located next to each security. The Navigator tools can be accessed by clicking on Invest, where you can choose any one of the investment categories.

    You can also buy or sell securities that you already hold by clicking on your “Investment Details” available on your Dashboard. You can then use the Buy and Sell buttons next to each securities in your portfolio.

  • Generally for shares, the minimum order size consists of one share. For bonds the minimum order size normally ranges from 1,000 to 100,000 in the currency of denomination. For mutual funds there is no specific minimum order size. The minimum investment level will be disclosed to you in the order placement screen.

  • Once an order has been executed, you will receive a secure mail in your Online Banking. You will also be able to download your contract note with all the details of the executed trade from the Trade History section of your Online Trading platform. Executed orders will be reflected in My investments > Overview, while pending trades will be shown in My investments > Pending trades and moved into My investments > Overview once executed.

  • You can purchase or sell securities on our Online Trading platform in accordance with the following rules:

    • Orders to buy or sell bonds and equities listed on the Malta Stock Exchange are to be placed as limit orders. When submitting a limit order, you will have to provide a limit price. Buy orders will only be executed at a price equal to or lower than the limit price, while sell orders will be executed at a price equal to or higher than the limit price. Such orders will be left pending for up to 14 calendar days after the order was submitted. The part of the order not executed after 14 calendar days will be cancelled.

    • Orders to buy or sell international bonds can be placed as limit orders or market orders. When submitting a limit order, you will have to provide a limit price. Buy orders will only be executed at a price equal to or lower than the limit price, while sell orders will be executed at a price equal to or higher than the limit price. If you place a market order, your order will be executed at the best available market price in accordance with our Best Execution Policy, which is included as Annex 2 of our Investment Services Terms and Conditions. Such orders will be left pending for up to 14 calendar days after the instruction was given. The part of the order not executed after 14 calendar days will be cancelled.

    • Orders to buy or sell international equities and ETFs can be placed as limit orders or market orders. When submitting a limit order, you will have to provide a limit price. Buy orders will only be executed at a price equal to or lower than the limit price, while sell orders will be executed at a price equal to or higher than the limit price. If you place a market order, your order will be executed at the best available market price in accordance with our Best Execution Policy, which is included as Annex 2 of the Investment Services Terms and Conditions. For such orders, you can choose any one of the following “Time in Force” options:    

      • Fill or Kill is available for equities and ETFs traded in the US while the markets are open. Your order will be executed immediately in its entirety or cancelled.
      • Immediate or Cancel orders will be executed immediately in whole or in part, otherwise the order (or any unfilled parts of it) will be cancelled. Partial fills are accepted with this type of order, unlike a “Fill or Kill” order, which must be executed immediately in its entirety or cancelled.
      • Good for Day orders will automatically expire if not executed by the end of the day when the order was placed. A “Good for Day” order is an order that is good for that day only, during which time, partial fills can take place. If it is not filled, the order (or any unfilled parts of the order) will be cancelled.

  • A limit order may be split into several orders and executed at different prices during the same business day or any following business day. If your order is only partially filled, and any part of the unfilled portion of the order is completed on subsequent business days, you will be charged separately for each partial order. As a result, the total charge may differ from the original estimate provided.

    In the case of securities traded on the Malta Stock Exchange, there may be instances where a minimum amount needs to be held by the investor in accordance with the terms and conditions of the security’s prospectus. In such circumstances, when an order is only partially filled and the minimum holding requirement is not met, the remaining unfulfilled part of the order will remain pending until the trade is settled in full.

  • Limit price on sell orders must not be more than 5% below nor more than 30% above estimated price. If you would like to submit a sell order with a limit price outside such boundaries, you will need to place your limit order offline by calling us on +356 2557 4400 during opening hours. Limit price on buy orders must not be 5% above nor more than 30% below estimated price. If you would like to submit a sell order with a limit price outside such boundaries, you will need to place your limit order offline by calling us on +356 2557 4400 during opening hours.

    As from the 3rd of January 2018, in line with the provisions of the second Markets in Financial Instruments Directive (MiFID II), prices on equities and ETFs for limit orders are to be entered in accordance with the applicable decimal price increments (tick size) for the respective financial instrument.

    A tick size is the minimum upward or downward price movement of a security, and is determined by the stock exchange where the security is traded. For example, if the tick price of a security is EUR 0.01, when submitting a limit order on that security, the limit price that you enter must be a multiple of EUR 0.01 as the price of the security can only vary by multiples of EUR 0.01.

    Limit orders placed with an incorrect tick size multiple may be rejected.

    You can check the tick sizes of equities traded on the Malta Stock Exchange by clicking here

  • Cancellation of pending orders is subject to the following rules:

    • Orders for mutual funds cannot be cancelled.
    • Orders for international equities and ETFs can be cancelled from your Online Trading platform by clicking the Cancel button on the Pending trades screen
    • Orders for bonds, local equities and local ETFs can be cancelled by sending a secure mail through your Online Banking 

    We cannot guarantee that requests for cancellation of orders will be executed, in particular if such requests have been validly received after the order has already been executed, or if such cancellation is not possible because of the regulation and operational rules of the markets concerned.

  • Proceeds from sales of investments will be reflected in your Investment Cash Account immediately after the trade is executed. The sale proceeds shall be available for withdrawal or further investment once the trade has settled.
  • The securities in your portfolio can all be viewed in one place by logging onto your Online Banking and clicking on My investments > Overview. This is where you will be able to find information about the value of your investments, their book cost and an estimate of the unrealised gains or losses related to each security in your portfolio.

  • The prices quoted on the Online Trading platform are normally delayed by 15 minutes, with the exception of bonds and mutual funds for which previous day closing prices are provided. These price quotes serve only as an indication of the real-time market price.

  • The trading platform is available 24/7, but you can trade only on working days during the following hours:

    • Equities and ETFs - 8 am to 6 pm for European and UK markets, 2.30 pm to 10 pm for US markets (with the ability to place orders from 8 am for execution at market opening)
    • Bonds and Mutual Funds - 8 am to 6.30 pm (with the ability to place orders until 10 pm for execution the next day)
  • Transaction charges can be found in our Tariffs & Charges Schedule for Investment Services
  • No, the custody service is provided at no additional cost.

  • Your securities will be held in a segregated custody accounts with robust, investment grade rated global providers of custody and safekeeping services. Such accounts are held in the name of MeDirect as nominee for its clients.

  • Our qualified team of investment advisors can help you reach your financial goals by making sound investment decisions. Give us a call on (+356) 2557 4400 to book an appointment or visit one of our branches, and we will help you get the most out of your money.

  • You can invest on the most important stock markets across the world, including, amongst others:

    • Borsa Italiana
    • Euronext Amsterdam
    • Euronext Brussels
    • Euronext Paris
    • London Stock Exchange (LSE)
    • Malta Stock Exchange (MSE)
    • Nasdaq
    • New York Stock Exchange (NYSE)
    • SIX Swiss Exchange
    • Xetra Frankfurt
  • You can trade over 400 bonds on the MeDirect Online Trading platform. These have been selected to provide you with a wide variety and choice and cover the following areas:

    • Issuers: Issuers: governments, corporate, financial institutions, super-national bodies
    • Domicile: Malta, US, Germany, UK, France and many more
    • Maturity: short term (less than two years), medium term (two to five years), long term (over five years)
    • Currencies: EUR, USD, GBP and more
  • We have selected a list of about 300 funds in which you can invest. They cover a range of investment objectives, markets and asset classes in order to help you diversify your portfolio.
  • You can trade over 200 ETFs on the MeDirect Online Trading platform, covering a wide range of investment objectives, market indices, and asset classes in order to help you diversify your portfolio.

Model Portfolios

Morningstar

Safety

Tax matters & legislation

Transfer of assets

Who is MeDirect?