NOC Engineer

Our NOC team has a primary focus on first-line support to our Customer Service Team, along with maintaining our monitoring tools, monitoring our platform performance, and investigating technical related queries that come to your queue. Your responsibilities as a NOC Engineer will include email and chat communication with our business stakeholders, investigating and triaging technical issues, monitoring our systems, and keeping all systems running perfectly. This role is shift-based, with shifts running Monday to Friday on a roaster basis.

Malta * Full-time

Duties and responsibilities

  • Proactively monitoring all production networks, servers, applications, and services
  • Being the first line support to all incidents and outages
  • Responding to Customer Service inquiries
  • Categorising issues and escalating them accordingly
  • Troubleshooting technical issues to provide as much insight as possible to the Layer 2 technical staff
  • Being a single point of contact to the technical teams
  • Documenting all work through tickets and assisting in the growth and maintenance of the company’s knowledge base
  • Documenting procedures, how-to’s, and any other items as required for internal operation
  • Notifying internal stakeholders of any outages or incidents according to SLAs
  • Completing end-of-day tasks and handovers to our out-of-hours partners
  • Supporting our Incident and Problem Management Team with all RCA’s

Required knowledge, skills and experience

  • Basic System Administration experience, preferably on both Windows and Linux environments
  • Basic SQL knowledge
  • Basic Network troubleshooting experience
  • Basic knowledge of working with a ticketing system (preference given to JIRA experience)
  • Basic knowledge of working with a documentation system (Confluence, Wiki, and similar)
  • Technical knowledge with some experience in Customer Service is preferred
  • Knowledge of various monitoring systems (Zabbix, AppDynamics, Grafana)
  • Experience working in the financial industry will be considered an asset
  • ITIL qualification, or experience working in an ITIL environment is a nice to have

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For a comprehensive list of documentation required to open a corporate account please contact us by email at or by phone on (+356) 2557 4444.