Careers
NOC Engineer
Our NOC team has a primary focus on first-line support to our Customer Service Team, along with maintaining our monitoring tools, monitoring our platform performance, and investigating technical related queries that come to your queue. Your responsibilities as a NOC Engineer will include email and chat communication with our business stakeholders, investigating and triaging technical issues, monitoring our systems, and keeping all systems running perfectly. This role is shift-based, with shifts running Monday to Friday on a roaster basis.
Malta * Full-time
Duties and responsibilities
- Proactively monitoring all production networks, servers, applications, and services
- Being the first line support to all incidents and outages
- Responding to Customer Service inquiries
- Categorising issues and escalating them accordingly
- Troubleshooting technical issues to provide as much insight as possible to the Layer 2 technical staff
- Being a single point of contact to the technical teams
- Documenting all work through tickets and assisting in the growth and maintenance of the company’s knowledge base
- Documenting procedures, how-to’s, and any other items as required for internal operation
- Notifying internal stakeholders of any outages or incidents according to SLAs
- Completing end-of-day tasks and handovers to our out-of-hours partners
- Supporting our Incident and Problem Management Team with all RCA’s
Required knowledge, skills and experience
- Basic System Administration experience, preferably on both Windows and Linux environments
- Basic SQL knowledge
- Basic Network troubleshooting experience
- Basic knowledge of working with a ticketing system (preference given to JIRA experience)
- Basic knowledge of working with a documentation system (Confluence, Wiki, and similar)
- Technical knowledge with some experience in Customer Service is preferred
- Knowledge of various monitoring systems (Zabbix, AppDynamics, Grafana)
- Experience working in the financial industry will be considered an asset
- ITIL qualification, or experience working in an ITIL environment is a nice to have
What we offer
Grow with us
- Ongoing internal training
- External training opportunities, both locally and abroad
- Study leave
- Sponsorship schemes for further studies
- Opportunities for career growth
Earn and save
- Free life and premier health insurance
- Discretionary performance bonus
- Staff savings account at a highly preferential rate
- Home loan subsidy
- Relocation programme
- Employee referral incentive
- Free parking
Invest in yourself
- 18 weeks of fully-paid maternity leave
- Remote working and flexible hours
- Extended unpaid parental leave
- Possibility to work from home
- Fitness refund
- Additional bank holidays
- Staff discounts
Experience better banking
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We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.
For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.