Senior Manager – Business Risk & Control Management

Reporting to the Head of Customer Hub, as the Manager of the Business Risk & Control Management team you will be responsible for strengthening the 1st Line Of Defence of the organisation, working in close collaboration with our Compliance teams and our Contact Centres.

Malta * Full-time

Duties and responsibilities

  • Ensuring day-to-day follow-up of the team members by coaching and verifying the performance of the monitoring and control activities
  • Determining, with the support of the Head of Customer Hub and the Compliance Departments, the first line of defence control and monitoring plan for the upcoming year (and adapting, where required)
  • Executing part of the first line of defence controls and monitoring plan, including tasks requiring direct contacts with customers
  • Carrying out of testing to ensure that controls are working as intended
    Reporting (through dashboards) to the Head of Customer Hub, Heads of Compliance functions and respective Executive Committees on the executed controls
  • Identifying and reporting new/existing risks to the Head of Customer Hub, Heads of Compliance functions and respective Executive Committees on domains such as AML, MiFID and Market Abuse
  • Escalating to Compliance Department as and when required
  • Defining (with the support of the Compliance functions) and updating the first line of defence policies, procedures, training plans and working instructions relating to the monitoring activities
  • Communicating and interacting with the second line of defence on escalated files, necessary trainings for the first line of defence officers or on findings and proposed corrective measures
  • Participating to the set-up and follow-up of IT changes and developments which concern the BRCM Team as a “Retail Control” department

Required knowledge, skills and experience

  • At least 4 years of experience in the first or second line of defence
  • Possessing a good understanding of AML, MiFID and MAR
  • Outstanding coaching capacities to ensure a day-to-day follow-up of the BRCM Team members efficiently in their tasks to reach control objectives
  • Well-developed communication skills to clearly inform the team members on the tasks to perform and provide feedback on the performed tasks
  • Strong organization, planning and prioritizing skills to execute the planned controls
  • Excellent eye for detail with a heavy focus on accuracy and delivery
  • Ability to work under pressure and use own initiative to reach control objectives
  • Excellent reactive capacities and problem-solving capacities
  • Capability to work autonomously and independently, but also have the awareness of when to consult Business Heads and Compliance
  • Strong capacity to work in a team and to cooperate with other departments
  • Proficiency in English and Dutch or French language

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