Senior Product Manager

Reporting to the Head of Digital Channels and UX/UI, the Senior Product Manager will be responsible for the Investment and Wealth digital product stream, and will manage a team of Product Managers and Product Owners. The selected candidate will be working in an agile environment, focusing on delivering the highest standards of customer experience for the Bank’s customers.

Malta * Full-time

Duties and responsibilities

  • Advocating and enabling user-centred research and design practices 
  • Building insight on digital channels performance, to enable evidence-based decisions on future developments
  • Owning assigned product roadmaps and managing the delivery of all set initiatives and projects
  • Communicating projects/functionalities roadmaps to all stakeholders
  • Leading a team of Product Managers and Product Owners to define requirements for each feature, and ensuring that the planning and prioritisation is in-line with the value of the new feature will deliver to customers and the business
  • Providing analysis for new initiatives by creating business and functional specifications that are in line with best practices and delivered in a timely fashion
  • Delivering ideas and constant market benchmarks
  • Providing leadership, development and coaching of supervised teams
  • Actively engaging and supporting the development of team members to ensure better performance and succession planning
  • Identifying and instilling best practice, processes and systems and drive continuous improvement environment
  • Responding to escalated customer service complaints connected to digital channels services and functionalities
  • Being responsible for establishing product KPIs and ensuring that they are achieved or maintained throughout the product life cycle

Required knowledge, skills and experience

  • A minimum of 5-7 years’ experience in owning and delivering product initiatives from start to finish
  • Previous Digital Investment and Wealth Product Management delivery experience is a must
  • Have a strong understanding of the propositional development process and product innovation
  • Experience in customer journey mapping and analysis, and the ability to draw insight and action from customer feedback
  • Previous experience in managing/coordinating a team
  • Strong stakeholder management skills, and the ability to work and learn quickly in a fast paced, fun and dynamic environment
  • Good knowledge of core IT concepts and building / iterating products in a digital environment is a plus

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