Senior Product Owner

Reporting to the Senior Product Manager, the successful candidate will manage one or more digital channel product streams in line with the Bank’s strategy. The selected candidate will be working in an agile environment, focusing on delivering the highest standards of customer experience for the Bank’s customers.

Malta * Full-time

Duties and responsibilities

  • Making sure the product pipeline is efficiently communicated and effectively executed
  • Gaining an in-depth understanding of customer needs and users and steer the product accordingly
  • Giving input into the functionality of the platform, identifying technical capabilities of the system concerning functional requirements
  • Translating business and functional specifications into structured JIRA tickets to aid the development cycle
  • Ensuring all material relating to a change or project are properly documented in JIRA
  • Delivering ideas and constant market benchmarks
  • Ensure that all projects, that are assigned to you, are delivered on time wherever possible with any risks and delays being documented, communicated and monitored
  • Ensuring that product KPIs are maintained and improved upon as the product evolves
  • Translating business and functional specifications into structured JIRA tickets to aid the development cycle

Required knowledge, skills and experience

  • Previous experience in product management/ownership, with a focus on customer channels and customer experience
  • Experience owning and delivering product initiatives from start to finish
  • Strong understanding of the propositional development process and product innovation
  • Experience in customer journey mapping and analysis, and the ability to draw insight and action from customer feedback
  • Experience working within an Agile environment
  • Good knowledge of core IT concepts and building/iterating products in a digital environment is a plus
  • Experience in cards business is a plus

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