TechOps Corporate IT Chapter Lead

As a TechOps Corporate IT Chapter Lead, you will be joining our Corporate IT team as a TechOps Team Lead providing first-line support and service desk related services to the bank’s users and internal systems.

Malta * Full-time

Duties and responsibilities

  • Leading the Service Desk team reporting to the Corporate IT Manager
  • Solving, categorising, and escalating issues to drive down incident levels
  • Being responsible for the onboarding of new joiners, equipment installation and setup
  • Procuring, managing, and maintaining user-related equipment, software, and inventory
  • Maintaining the update lifecycle for workstations which include vulnerability management, updates and patching in a timely manner
  • Assisting in automation and improvement of workstation image deployment across multiple geographical locations
  • Maintaining the bank’s knowledgebase by keeping documentation accordingly
  • Being responsible for the reporting of metrics and KPIs for Helpdesk
  • Participating in an extended support roster coverage

Required knowledge, skills and experience

  • A good understanding of the M365 and Azure ecosystem
  • Knowledge of Active Directory, Operating Systems (Windows and Mac OS), NTFS Permissions, Microsoft Exchange, Backup Procedures
  • Experience in using Jira Service Desk (or equivalent) for managing incidents and support requests
  • Understanding of networking concepts
  • At least 1 year of experience in a team lead position
  • Fluency in English, both written and spoken

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For a comprehensive list of documentation required to open a corporate account please contact us by email at or by phone on (+356) 2557 4444.