Picture your Future. Save for it by earning 1.5% on a 1-year Term Deposit Account! Learn more.

MeDirect ensures continuity of banking services

 

MeDirect announces that it has implemented the necessary contingency measures to allow the bank to be able to continue operating on a business as usual basis via remote working, in the case of a lockdown decided by the authorities or if it is negatively affected by the current Coronavirus (COVID-19) outbreak.

“Over the past days, the bank has taken the necessary steps and contingency measures so that by Monday, 16th March 2020, staff will have the capability to work remotely from their homes. This means that our clients can seamlessly continue to benefit from our services both online and over the phone, and our staff will be there to assist them” said Arnaud Denis, Group Chief Executive Officer of MeDirect.

At this stage, the bank is not implementing a mandatory work-from-home policy, but any staff members who ask to work from home are being given the flexibility to do so. If the need arises, MeDirect is ready to implement procedures whereby all staff can operate remotely, with no adverse impact on clients.

“I would like to warmly thank all of our colleagues at MeDirect, especially the IT staff, for the quick turnaround in being able to ensure all employees are equipped with the necessary remote working capability,” said Mr Denis.

The advice from health experts is that avoiding non-essential contact is one way of preventing the spread of the virus, and thus the bank encourages clients to make greater use of its online services or to contact their financial adviser by phone should they need advice.

MeDirect’s Wealth Support team can be reached on (+356) 2557 4400 (Monday to Friday – 8:00am to 6:00pm, and Saturday – 9:00am to 1:00pm) or at customerservice@medirect.com.mt, and remain available to assist clients with any queries.

MeDirect reminds its clients that it has issued important guidelines for clients to ensure they are well prepared to access their accounts and investments in the simplest way possible.  

In the current uncertain economic environment, MeDirect pays particular attention to protecting the bank with enhanced risk management and we continue monitoring the current pandemic in close collaboration with the authorities and take all necessary measures to safeguard the bank, its staff and its clients.

 

Share on facebook
Share on linkedin

Latest news articles

MeDirect Celebrates World Cancer Day
All News

World Cancer Day

On World Cancer Day, we would like to say a big thank you to all the MeDirect employees who contributed to donations which have been presented to Puttinu Cares and Hospice Malta. Please join us in continuing to support these wonderful organisations who do so much to help patients suffering from cancer and their families.

Higher rates reinforce income’s appeal
All News

BlackRock Commentary: Higher rates reinforce income’s appeal

BlackRock sees that income is finally back in fixed income thanks to higher yields and coupons. They notice that short-term government bonds and investment grade (IG) credit now offer some of the highest yields in the last two decades.

Experience better banking

The sooner you start managing your money, your way, using the best-in-class tools, the sooner you’ll see results. Sign up and open your account for free, within minutes.

Login

We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.

For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.