How do I become a client?
In order to become a client you need to click on the Become a Client button and follow the steps indicated on screen.
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Accounts
What are the requirements to become a customer?
In order to become a customer you must: Be over 18 years of age Be a resident of an EU country Hold a valid identification document (ID card or passport)
Why do I need to disclose whether if myself or any of my relatives hold public office?
In order to comply with European Regulations, MeDirect must apply enhanced due diligence procedures to Politically Exposed Persons. Politically Exposed Persons are individuals who have been entrusted with a prominent public function or who are closely related to such persons.
Why do I need to disclose whether I am a US citizen, US resident alien or US tax resident?
MeDirect asks this question in order to comply with the Foreign Account Tax Compliance Act (FATCA), a US law which requires non-US financial institutions to provide the US tax authority (the Internal Revenue Service or IRS) with information on certain US persons with accounts outside of the US. If you qualify as a US person, you cannot apply for an account.
How do I open an account?
If you already hold an account with MeDirect opening additional accounts is quick and easy. You will just need to Log In to your account, click on open an account and follow the steps indicated on screen. If you are not a client of MeDirect you will need to choose Become a Client and follow the steps indicated on screen. Once your application is confirmed, you will just need to Log In, click on open an account and follow the steps indicated on screen.
Can I open a joint account online?
Yes, you can open a joint account online. If you are both existing clients and have your online banking activated, the main account holder will be required to initiate the process online, indicating that the account is to be in joint names and providing the joint account holder’s client number. The joint account holder will consequently receive an SMS notification, requesting him or her to log in and authorise account opening. If you are new clients, you would need to click on ‘Become a Client’ and follow the steps indicated on screen for joint accounts.
Are there any fees to open and maintain an account?
No charges are applicable to open and maintain an account with MeDirect. For more information about fees please read our Tariffs & Charges Schedule for Banking Services.
How can I register for Online Banking?
Once you become a client with MeDirect, you will be automatically registered for our Online Banking. The service is available 24/7 and is free of charge. If you are already a client of MeDirect in order to register you need to call us on (+356) 2557 4400 to request an Activation Code.
How can I deposit funds in my account?
You can deposit funds by instructing a bank transfer from an external bank account to your MeDirect account. We also accept deposits by means of cheques and bank drafts.
How can I communicate with the Bank online?
You can send and receive secure messages through our Online Banking by clicking on ‘Messages’. Once you are on the default screen, click on ‘Send New Message’. To assist you further, you will be asked to select the most suitable topic from the list of FAQ topics displayed, or select ‘Other’ and write your own topic. After selecting a topic, should these questions still not be of help, click on ‘Chat with an agent’ to get in touch with the MeDirect Team.