Ask the merchant to try the card Chip and PIN option as this is initially required to activate the contactless feature. If the transaction is still declined, try a different ATM or point-of-sale machine, verify that you have sufficient funds and that the card is active by logging in. Should the card still fail you can go to “Settings” and click on “Replace Card“. Make sure you invalidate your defective physical card by cutting it into pieces.
Archives: FAQs
Can I view my cards details from my account?
Yes, go to the Cards tab on the MeDirect App or via Online Banking and click on “Show details”. The card details you will need to make an online payment will be displayed temporarily. A “Copy card number” feature is provided to easily make use of your details.
Where can I view my card PIN?
To view your card PIN, go to the Cards tab on the MeDirect App or via Online Banking, click on “Settings” followed by “Show PIN”.
I have exceeded my card PIN attempts. How do I reset it?
To reset your card PIN, go to the Cards tab on the MeDirect App or via Online Banking and click on the “Unlock PIN” button.
Can I connect my MeDirect debit card to a digital wallet?
We are currently working on enabling the functionality to connect your debit card to digital wallets like Google Pay or Apple Pay. While this feature is not yet available, it will be made possible in the near future.
What should I do if my card is lost or stolen?
If your card has been misplaced, go to the Cards tab on the MeDirect App or via Online Banking, click on “Settings” followed by the “Report lost or stolen” card option. Alternatively, contact us immediately on +356 2557 4400.
What should I do if I do not recognise a payment made from my card account?
If you have identified a transaction that you did not carry out, immediately freeze your card by going to the Cards tab on the MeDirect App or via Online Banking and clicking on the “Freeze” button located just under the image of your card. Once done, contact us by secure message or call us on +356 2557 4400.
What do I do if I recognise a transaction but want to dispute it?
If you can identify the merchant behind the charge, approach them first. This will give them the chance to resolve the dispute for you. In many cases the retailer can resolve your issue much faster than we can. If you are unable to resolve the matter, you can raise a charge back dispute by sending us a secure message through the mobile app or online banking with the details.
How do I get a replacement for a damaged card?
To get a replacement for a damaged card, go to the Cards tab on the MeDirect App or via Online Banking, click on “Settings” followed by the “Replace card” option to replace your card. Make sure you invalidate your damaged physical card by cutting it into pieces.
What should I do if my card was taken by an ATM?
If your card was taken by an ATM, go to the Cards tab on the MeDirect App or via Online Banking, click on “Settings” followed by the “Replace card” option to replace your card.