Application Support Engineer

Reporting to the Platforms Support Manager, the selected candidate will be working within the Technology Department, to support and maintain applications and components responsible to manage Bank’s Core Operations.

Malta * Full-time

Duties and responsibilities

  • Taking ownership of software platforms relating to the bank’s core operations
  • Reviewing, analyzing and taking ownership of daily ticket production, ensuring that issues and requests are acknowledged and resolved within agreed Service Level Agreement, in accordance with their priority
  • Supporting the healthiness of the Core Applications through implementation and testing of the latest releases and patches delivered by Third Party Suppliers throughout the year
  • Ensuring the smooth operation of platforms and monitoring for repeated issues, performing root cause analysis where necessary
  • Escalating relevant issues and concerning scenario for the attention of the team, to enable emergency side procedures to be invoked in case of necessity
  • Assisting in post-implementation continuous improvement efforts in enhancing performance
  • Collaborating with the various business, technology, and external supplier teams to provide system support, testing and documentation
  • The role requires to provide availability to be included as part of a weekly on-call rota to support and maintain core critical processes during Out Of Office Hours
  • Any additional duties which will be assigned by the Head/Manager of the team

Required knowledge, skills and experience

  • Knowledge of SQL technologies (Microsoft SQL). Any prior knowledge of Postgres SQL would be considered as an asset
  • Knowledge and experience of Atlassian Cloud Suite, with proficiency on Jira and Confluence
  • Experience with Windows and Linux operating system environments
  • Self-motivated and willing to work in an energetic, fast paced team environment
  • Strong organizational and project management skills
  • Effective problem solving, judgment, and independent thinking skills for troubleshooting, repair, and recognition of acceptable or unacceptable software quality
  • Prior Experience in Microsoft Dynamics Nav software, together with its respective development tool is considered an asset
  • Any knowledge or exposure of IT Service Management environment, with governance under ITIL (Information Technology Infrastructure Library) framework would be considered as an asset

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