Careers

Duties and responsibilities

• Taking ownership of software platforms relating to the bank’s core operations
• Reviewing, analyzing and taking ownership of daily ticket production, ensuring that issues and requests are acknowledged and resolved within agreed Service Level Agreement, in accordance with their priority
• Supporting the healthiness of the Core Applications through implementation and testing of the latest releases and patches delivered by Third Party Suppliers throughout the year
• Ensuring the smooth operation of platforms and monitoring for repeated issues, performing root cause analysis where necessary
• Escalating relevant issues and concerning scenario for the attention of the team, to enable emergency side procedures to be invoked in case of necessity
• Assisting in post-implementation continuous improvement efforts in enhancing performance
• Collaborating with the various business, technology, and external supplier teams to provide system support, testing and documentation
• The role requires to provide availability to be included as part of a weekly on-call rota to support and maintain core critical processes during Out Of Office Hours
• Any additional duties which will be assigned by the Head/Manager of the team

Required knowledge, skills and experience

• Knowledge of SQL technologies (Microsoft SQL). Any prior knowledge of Postgres SQL would be considered as an asset
• Knowledge and experience of Atlassian Cloud Suite, with proficiency on Jira and Confluence
• Experience with Windows and Linux operating system environments
• Self-motivated and willing to work in an energetic, fast paced team environment
• Strong organizational and project management skills
• Effective problem solving, judgment, and independent thinking skills for troubleshooting, repair, and recognition of acceptable or unacceptable software quality
• Prior Experience in Microsoft Dynamics Nav software, together with its respective development tool is considered an asset
• Any knowledge or exposure of IT Service Management environment, with governance under ITIL (Information Technology Infrastructure Library) framework would be considered as an asset