Careers

Customer Support Officer

The Customer Service Officer will join the Wealth Support Team and be responsible for supporting our Maltese customers throughout their customer journey; From account opening to savings and investing through the MeDirect platforms, as well as assisting the management team in daily operation tasks.

Malta * Full-time


Duties and responsibilities

  • Providing support to customers via telephone, emails and secure messages whilst abiding by applicable policies and procedures
  • Encouraging customers to execute standard transactions online by guiding them through the process
  • Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements
  • Processing online banking applications timely and effectively
  • Meeting set KPIs related to service level, lead generation, appointment booking and cross-selling
  • Maintaining and improving data quality
  • Processing assigned tasks including but not limited to data remediation, inheritance settlements, handling of operations and compliance reports

Required knowledge, skills and experience

  • MQF Level 4 Standard of education or higher
  • Previous experience in a customer service role
  • Excellent verbal and written communication skills in both the Maltese and English languages
  • Basic knowledge of banking and financial products will be considered an asset

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We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.

For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.