Outbound Customer Service Officer

In this role, the candidate will join the Outbound Customer Service Team and will be supporting our Maltese customers throughout their customer journey, from onboarding to encouraging them to open savings account or to invest through the MeDirect platform. The selected candidate will be working in a fast growing and innovative environment and should have a passion for excellent customer service and well-developed commercial skills.

Malta * Full-time

 Duties and responsibilities

  • Acquiring new customers by helping them complete the onboarding process
  • Providing customers with information about the Bank’s products and services
  • Supporting the Bank’s marketing strategy throughout various campaigns, focusing on x-selling and up-selling of saving and wealth products
  • Generating sales leads and booking appointments for Investment Network
  • Retaining customers who are considering closing their relationship
  • Meeting KPIs related to service level, lead generation, appointment booking and sales
  • Providing backup for Inbound Customer Service Team, by answering incoming calls and responding to customer e-mails when necessary
  • Other duties as may be determined by Manager or Team Leader

Required knowledge, skills and experience

  • Previous experience in a customer service role, ideally focused on sales
  • Excellent verbal and written communication skills in both Maltese and English
  • Basic knowledge of banking and financial products will be considered an asset
  • MQF Level 4 Standard of education or higher will be considered an asset

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We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to

For a comprehensive list of documentation required to open a corporate account please contact us by email at or by phone on (+356) 2557 4444.