Group Chief Executive Officer of MeDirect, Arnaud Denis, addressing his colleagues during the employees Townhall
MeDirect recently organised a Townhall for all its employees in Malta, Belgium and London, as part of its ongoing internal communications programme.
During this event, which was highly interactive and informative, the banking group outlined the achievements of 2019 and focussed on the execution of the bank’s growth strategy for the period 2020-2022.
Arnaud Denis, Group Chief Executive Officer of MeDirect, thanked all employees for their work throughout 2019, and highlighted the main objectives for this year’s plan.
During the event, various bank officials and employees presented the initiatives being undertaken in various areas, with a particular focus on customer service. MeDirect colleagues in Belgium and London participated via video-conferencing, and employees in all locations interacted by asking questions live, as well as via a mobile conferencing app. In addition, the employees split up into various break-out sessions to brainstorm on various issues and suggestions to constantly improve the bank.
“We hold townhalls regularly throughout the year to ensure our team is updated on what is going on in our bank – both in Malta, Belgium and London. Following a 2019 which was characterised by a significant transformation of the bank, we are now well placed to further transform and grow our business within our risk appetite, as well as embark on various initiatives aimed at offering best-in-class customer service,” said Mr Denis.
He added: “Over the past years, MeDirect has invested in developing state-of-the-art online banking and investment platforms, which add convenience and ease of managing the clients’ banking and investment needs. Our goal is to continue enhancing our omni-channel approach to ensure seamless banking services across our customer touchpoints.”
The bank in Malta is currently investing in its new Investment Centre at its headquarters at The Centre, Tigné Point, Sliema. The new Investment Centre will be dedicated to provide superior banking support and investment services to the bank’s customers.
MeDirect is fast becoming one of Malta’s and Belgium’s digital challenger banks, offering leading savings and wealth management services. MeDirect Bank Malta plc is currently Malta’s third largest bank, directly supervised by the ECB and by the MFSA. The bank is one of the largest private-sector employers in Malta, and is committed to being a great place to work.
MeDirect Malta, Belgium and London employees got together for the Townhall, during which employees presented their ideas and suggestions to improve the bank