You can send and receive secure messages through our Online Banking by clicking on ‘Messages’. Once you are on the default screen, click on ‘Send New Message’. To assist you further, you will be asked to select the most suitable topic from the list of FAQ topics displayed. Alternatively, you can select ‘Other’ and write your own topic. Should you require further assistance, click on ‘Chat with an agent’ to get in touch with the MeDirect Team.

You can change your security or contact details by logging on to your Online Banking, clicking on ‘Profile’ and then selecting the details you would like to change.

For external transfers (transfers to accounts with other banks), you need to set up the beneficiary details before proceeding with the payment. A ‘Beneficiary’ can be created by clicking ‘Transfer’ on the Mobile App or ‘Move Money’ through online banking, followed by ‘Manage Beneficiaries’. From here you can create, delete or edit your beneficiaries.

Adding a brief description can help distinguish between transactions when viewing the transaction list in an account’s details page.

For security reasons, transfers to an external account and to a third party MeDirect account are subject to a daily limit set by the Bank. If you would like to transfer an amount exceeding the daily limit, you will be prompted with a notification to contact our Customer Service Centre, where you will be guided accordingly.

You can exchange currencies online by moving money from one account to another that are denominated in different currencies.

The Online Banking platform will provide you with an indicative exchange rate when you click on ‘Estimate’ when inputting the instructions. Exchange rates shown in the newspaper and on some currency conversion sites are generally interbank rates available only to banks for high-value transactions. These rates are not generally available to the public. MeDirect’s spread on foreign exchange is low compared to most banks and other exchange rates services providers, and it is transparent since there are no hidden commissions or other charges.

Yes, you can instruct us to send a fixed amount of money at regular intervals to an account of your choice. Log in to your Online Banking, click on ‘Move Money’, choose ‘Payment Type’ and insert the payment instructions. Before submitting the payment, tick ‘Would you like to repeat this payment?’ and choose your preferred frequency together with the date for the last payment in the series. You may also view your standing orders online by clicking on ‘Move Money’ and selecting ‘Scheduled Payments’.

If you have Standing Orders relating to payments to a third-party beneficiary, these will be processed on the date scheduled, as you originally requested. If the payment is unsuccessful, you will receive an SMS and secure message stating that the payment has failed.