What is MeDirect Mobile Banking?
MeDirect’s Mobile Banking service allows you to view your balances and investments. It also gives you the ability to conduct financial transactions and trade directly from your mobile device.
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Mobile App
What services are available via the MeDirect Mobile App?
The MeDirect Mobile App offers a convenient way for you to take control of your finances on the go. With your MeDirect app, you can: Open savings and fixed term deposit accounts. You can also view your account balances and transactions. Explore investment opportunities. Place trade orders on a wide selection of investment securities – with real time pricing on equities. The MeDirect app also gives you the functionality to view and monitor your investment holdings Transfer funds between your accounts and to third parties. Use the authorisation functionality to log in securely onto the online banking platform, verify payments made via ebanking and to verify your identity when calling our support team. MeDirect is constantly striving to improve its offering. So, stay tuned for more features.
Who can use MeDirect’s mobile service?
The service is available to all our existing and new clients. If you are an existing customer, you will need access to our existing online banking services to link your accounts to the app. If you are not a client of MeDirect you will need to choose Become a Client and follow the steps indicated on screen.
Is there a charge for the MeDirect Mobile App?
No, there is no charge for the MeDirect Mobile App. However, your standard mobile phone service and data charges will apply.
Can I use MeDirect’s internet banking without the app?
Yes, internet banking can still be used. You will receive the usual SMS verification code to access this service.
Is the MeDirect Mobile App compatible with all mobile devices?
The MeDirect Mobile App is compatible with smartphones running on IOS version 11 and above or Android version 6 and above.
Is the MeDirect Mobile App compatible with tablets and wearables?
The MeDirect Mobile App is currently not available on tablets and wearables such as smartwatches.
How do I download the MeDirect Mobile App?
To download the MeDirect Mobile App, access your Google Play Store (for Android devices) or Apple Store (for Apple devices), search for ‘MeDirect’ and click ‘Install’.
How can I pair my MeDirect Mobile App to my accounts?
To pair your device, you need to: Login to our online banking platform. Click on the “Profile” section on the top right-hand side of the screen Click on “Devices” Select ‘Send me a code’. This will trigger an SMS code to your mobile. Input this code and select ‘Confirm’. Scan the QR Code using the MeDirect Mobile App. Alternatively, you can enter the activation code to pair your account.
What will my passcode upon registration be used for?
This 6-digit code will be used to log into your app. We have placed security restrictions on the passcode for your safety, for example, 111111, 123456 or 654321 will not be accepted by the MeDirect Mobile App. We recommend using a passcode that is as complex as possible and is well-known to yourself.