Cancellation of pending orders is subject to the following rules:

• Orders for mutual funds cannot be cancelled.
• Orders for international equities and ETFs can be cancelled from your Online Trading platform by clicking the Cancel button on the Pending trades screen.
• Orders for bonds, local equities and local ETFs can be cancelled by sending a secure mail through your Online Banking.

We cannot guarantee that requests for cancellation of orders will be executed, in particular if such requests have been validly received after the order has already been executed, or if such cancellation is not possible because of the regulation and operational rules of the markets concerned.