You may temporarily block your card by freezing it. To freeze your card, go to the Cards tab on the MeDirect App or via Online Banking and click on the “Freeze” button located just under the image of your card. To unfreeze your card, click on the “Unfreeze” button and authenticate to be able to transact with your card again.
Archives: FAQs
How do I terminate my card?
To terminate your card, go to the Cards tab on the MeDirect App or via Online Banking and click on the “Settings” button. The “Terminate” button can be found at the bottom of the list. This will cancel your card upon confirmation.
Will my old card automatically be blocked once a replacement card is ordered?
You will be asked to terminate your card before being given the option to order a replacement.
MeManaged is a Discretionary Portfolio Management product. What does this mean?
A Discretionary Portfolio Management Service means that you, as the investor, authorise a portfolio manager to carry out transactions on your behalf. It is important, therefore, that the portfolio manager has a clear understanding of your financial situation, the level of risk you are willing to take and your financial goals when the account is set up. This helps to ensure that decisions taken on your behalf are in line with these objectives.
To provide the portfolio manager with this understanding of your financial goals, you will need to complete an online questionnaire before your MeManaged account is opened. More information on MeManaged is also available in Annex 3 of our Investment Services Terms and Conditions and in the Product Sheet available here.
What makes MeManaged different to other Discretionary Portfolio Management products?
MeManaged is different in several ways, making it a distinctive product. The most important difference is accessibility. Discretionary Portfolio Management services are usually available only to high-net-worth individuals, requiring a significant initial investment. By setting the minimum investment at €100, MeDirect has made this service much more accessible to retail investors. Additionally, should investors wish to top up their MeManaged account on a regular basis, the minimum investment required is €100 per month. Alternatively, customers can add lump sums to their MeManaged account at their discretion.
The second important difference which makes MeManaged unique in Malta is that the entire process of opening and managing the account happens through the MeDirect website and mobile app, avoiding the inconvenience of having to attend meetings in person.
How do I open a MeManaged account?
Opening a MeManaged account is straightforward. If you are an existing MeDirect customer, login to online banking or the mobile app, click on MeManaged under Investment Accounts and follow the steps set out. If you are new to MeDirect, go to the MeDirect website and click Become a Client.
The process of opening a MeManaged account includes an online questionnaire designed to establish your financial goals, risk appetite and sustainability preferences. Once this questionnaire is completed, you will be assigned an investment profile and asked to confirm a MeManaged Discretionary Portfolio Management Service Agreement.
After the documents are signed, you can execute your portfolio with a minimum investment of €100 and the option to set up regular monthly contributions to the investment. The process of opening a MeManaged account, including the completion of the initial questionnaire can be completed in stages with customers able to save their responses and continue at another time at their convenience. Customers are also able to use different devices and switch from the website to the mobile app during the process.
What are the main advantages of a Discretionary Portfolio Management service?
By opting for a Discretionary Portfolio Management service, you are placing your investment decisions in the hands of highly trained investment professionals to manage your investment. This frees you to focus on the things you do best.
The fee structure of Discretionary Portfolio Management services is based on the market value of your portfolio, rather than per transaction. In the case of MeManaged, the quarterly management fee is 1.2% p.a. of the portfolio value.
Is MeDirect the portfolio manager of MeManaged accounts?
While the customer relationship is solely with MeDirect, the bank has partnered with BlackRock which is the world’s largest fund manager. MeDirect’s team of global investment experts maintain ongoing dialogue with fund managers at BlackRock to ensure that customers are receiving the best possible service.
How can a portfolio manager invest on my behalf when he or she also has many other clients?
A Discretionary Portfolio Management service is tailored to your specific financial goals. However, it is not a personalised service. The purpose of understanding your goals and risk appetite when opening the account is to build an investment profile which fits into one of several investment strategies which the fund manager is pursuing. Once you have created your profile, your funds will be allocated to the strategy that best suits your needs, together with the funds of all the other investors whose profile fits into that same strategy.
Can I close or make withdrawals from my MeManaged account?
You can withdraw funds from your MeManaged account at any time through online banking or the mobile app, providing a minimum balance of €100 is maintained. You can also redeem your MeManaged account any time. No additional fees or charges will apply.