Join us

At MeDirect we value our employees and strive to continuously invest in our workforce. The environment is dynamic and offers challenging yet exciting opportunities for growth and development. We are always on the lookout for new talent to further complement our teams.

Our Vision

To be a premier Maltese bank, operating both locally and abroad, and to create world class operational capabilities in Malta which support our international services.

Our Mission

To provide a superior banking experience, by offering value-added services that foster the confidence of our stakeholders, build long-term customer relationships and exceed the expectations of our clients.

  • Consumer Banking Officer - CBO0212
    Closing Date:  Aug 31, 2018
    Status: Open

    Reporting to the Branch Manager, the selected candidate will form part of a team within the local branch network responsible for promoting, selling and maintaining relationships with new and existing banking and investment customers.

    Duties and responsibilities

    • Working within a team to promote and sell the Bank’s savings, investment, and foreign exchange products to new and existing customers
    • Being proactive in achieving individual sales targets including prospecting, up-selling and cross-selling our products to our retail clients
    • Generating leads via marketing, sales calls and networking
    • Dealing with queries from customers and providing them with feedback and solutions within a reasonable period of time to ensure a high level of customer service
    • Developing meaningful client relationships
    • Carrying administrative and clerical duties related to the daily branch operations

    Required knowledge, skills and experience

    • A banking or investment-related qualification would be considered an asset
    • Proficiency in Microsoft Office Suite
    • Excellent verbal and written communication skills in both English and Maltese
    • Ability to determine a client’s banking and investment needs and aspirations
    • Ability to focus on driving sales, winning new clients, and managing existing relationships
    • Possessing a drive for sales whilst being ambitious, confident, intuitive and outgoing
    • Being target driven and able to leverage sales and build relationships
    • Willing to continually learn and develop in the field
    • Previous experience working in a bank or financial institution, particularly in sales would be considered an asset
    • Good attention to detail, with the ability to prioritise, work under pressure, and provide good quality work
  • Corporate Banking Officer - CSO0207
    Closing Date:  Aug 31, 2018
    Status: Open

    Reporting to the Corporate Banking Senior Manager, the selected candidate will form part of the Corporate Banking team. The selected candidate will be mainly responsible for the set-up of corporate relationships and accounts, whilst maintaining a positive relationship with existing clients.

    Duties and responsibilities

    • Assisting in promoting the Bank’s services, in line with the Bank’s strategy and corporate business plans
    • Assisting in attracting new customers, as well as in retaining, managing and increasing business from existing customers
    • Cross-referring business to other units within the Bank, such as FX, Investments, Lending and Retail Banking
    • Ensuring that control requirements of the business are adhered to and that payments are in line with a company’s business profile
    • Maintaining a high standard of customer service in order to increase the Bank's market share
    • Keeping abreast with the latest market developments, competitors’ trends and market intelligence

    Required knowledge, skills and experience

    • Diploma/Degree in Banking or equivalent technical knowledge and skills
    • Excellent verbal and written communication skills in English
    • Proficiency in Microsoft Office applications
    • Business oriented and customer focused
    • Ability to work on own initiative and in a pro-active manner
    • Highly-developed sense of teamwork and cooperation
    • Working experience in a bank or financial institution will be considered an asset
  • Credit Risk Analyst - CRA0200
    Closing Date:  Aug 31, 2018
    Status: Open

    Reporting to the Credit Risk Manager, the selected candidate will be based in our London office and will form part of the Risk Department. The selected candidate will be responsible for maintaining an accurate portfolio dataset of financial information on the Bank’s borrowers, for reporting purposes, as well as undertaking independent corporate credit reviews, as part of the ongoing portfolio monitoring process. The Credit Risk Analyst will also be responsible for providing recommendations on credit classifications and IFRS9 staging criteria. 

    Duties and responsibilities

    • Discussing and resolving issues with the appropriate credit analyst, the Credit Risk team and the CRO
    • Highlighting risk issues and ensuring that all relevant points are raised with the Risk team, commenting on each set of monitoring information presented by the Credit and Investments team
    • Ensuring that credit classification status is accurately tracked and that credit and concentration limits are adhered to, including updating relevant departments
    • Recommending names for off-cycle review based on market, industry or name-specific developments
    • Monitoring exposures for any significant increases of credit risk (“SICR”) and non-performing exposure (“Default”) triggers
    • Ensuring that meeting documents provide top management with accurate information
    • Updating credit classification status
    • Making recommendations for credit provisioning or writing-off, as appropriate
    • Preparing monthly and quarterly reports

    Required knowledge, skills and experience

    • A background in credit risk/financial statement analysis, preferably in corporate lending
    • Strong corporate credit skills
    • Experience in formal credit risk management techniques
    • Highly competent with Microsoft Office, particularly Microsoft Excel
    • Ability to work on own initiative and deliver strong presentations
    • Knowledge of Moody’s RiskCalc/KMV as well as the ability to consistently apply methodology to data analysis are highly desirable
    • Knowledge of European leveraged finance transactions will be considered an asset
  • Customer Service Officer - CSO0208
    Closing Date:  Aug 31, 2018
    Status: Open

    Reporting to the Customer Service Manager, the selected candidate will support MeDirect Malta Customers throughout their customer journey, from account opening, to saving and investing through the MeDirect online platform. We are looking for people who are excited to work in a fast growing and innovative environment, and with a passion for excellent customer service. This vacancy is being issued with a possibility of a definite or indefinite contract.

    Duties and responsibilities

    • Onboarding new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status of the account opening
    • Answering incoming calls and responding to customer emails and secure messages
    • Converting inbound calls, customer emails and secure messages to sales leads by identifying opportunities to promote the Bank’s wealth and savings products and services, as well as proposing to set appointments for interested customers at the Bank’s branches
    • Handling customer enquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
    • Executing client instructions such as payments, trading on eWealth, account opening and closure and account system maintenance
    • Updating customer information, checking customer details and accounts through the Bank’s systems
    • Supporting the Bank’s marketing and commercial plan by promoting MeDirect savings and wealth products
    • Making outbound calls to up-sell and cross-sell the Bank’s savings and investment products and services

    Required knowledge, skills and experience

    • Excellent verbal and written communication skills, in both Maltese and English
    • Strong attention to detail
    • Business oriented and customer focused
    • Ability to work on own initiative with minimal supervision
    • Ability to handle multiple tasks at the same time
    • Willing to work flexible hours
    • Previous experience in a customer service role will be considered an asset
    • Basic knowledge of banking and financial products is desirable
  • Customer Service Officer - Dutch-Speaking - CSOF0196
    Closing Date:  Aug 31, 2018
    Status: Open

    The selected candidate will support our Dutch speaking customers throughout their customer journey, from account opening to saving and investing through the MeDirect platform. We are looking for people who are excited to work in a fast growing and innovative environment and with a passion for excellent customer service.  This role is being issued with a possibility of a definite or indefinite contract.

    Duties and responsibilities

    • Answer incoming calls and reply to emails from prospective and existing customers in relation to MeDirect and its products and services
    • Follow up customers’ requests that cannot be answered immediately, conducting the necessary internal investigations
    • Execute customers’ instructions and log customers’ complaints according to internal procedures
    • Pro-actively contact customers who are in the process of opening an account or trial users of MeDirect portfolios to activate them
    • Support marketing and commercial initiatives to promote MeDirect platform through outbound calls
    • Help MeDirect to understand its customers by collecting customers’ suggestions and feedback
    • Be proactive in acquiring knowledge from within the business and also externally that will help you improve the customer experience

    Required knowledge, skills and experience

    • Excellent verbal and written communication skills, in both Dutch and English
    • Strong attention to detail
    • Business oriented and customer-focused
    • Ability to work on own initiative, with minimal supervision
    • Willing to work flexible hours
    • Previous experience in a customer service role will be considered an asset
    • Basic knowledge of banking and financial products is desirable
  • Customer Service Senior Officer - SCSO0211
    Closing Date:  Aug 31, 2018
    Status: Open

    Reporting to the Customer Service Manager, the selected candidate will support MeDirect Malta Customers throughout their customer journey, from account opening, to saving and investing through the MeDirect online platform. The selected candidate will form part of a team which supports the sales efforts of the Bank’s branch network through setting up of appointments, and assist in the general sales growth objective of the Bank.

    As a Senior Officer, the selected candidate will also be the direct deputy of the Customer Service Manager, assisting with the daily business operations and management of the Customer Service team, whilst ensuring that a high standard is maintained. We are looking for people who are excited to work in a fast growing and innovative environment, and with a passion for excellent customer service. This vacancy is being issued with a possibility of a definite or indefinite contract.

     

    Duties and responsibilities

    • Onboarding new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status of the account opening
    • Answering incoming calls and responding to customer emails and secure messages
    • Converting inbound calls, customer emails and secure messages to sales leads by identifying opportunities to promote the Bank’s wealth and savings products and services, and propose to set appointments for interested customers at the Bank’s branches
    • Handling customer enquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
    • Executing client instructions such as payments, trading on eWealth, account opening and closure and account system maintenance
    • Updating customer information, checking customer details and accounts through the Bank’s systems
    • Supporting the Bank’s marketing and commercial plan by promoting MeDirect savings and wealth products
    • Making outbound calls to up-sell and cross-sell the Bank’s savings and investment products and services
    • Assisting the Customer Service Manager with the planning, coordination, and administration of the team, as well as updating of procedures and preparation of reports and presentations

    Required knowledge, skills and experience

    • Excellent verbal and written communication skills, in both Maltese and English
    • Previous experience in a customer service role
    • Strong attention to detail
    • Business oriented and customer focused
    • Ability to work on own initiative with minimal supervision
    • Ability to handle multiple tasks at the same time
    • Willing to work flexible hours
    • Basic knowledge of banking and financial products is desirable
  • Finance Payables Officer - FO0206
    Closing Date:  Aug 31, 2018
    Status: Open

    Reporting to the Finance Manager, the selected candidate will form part of the Accounts Payable team. The selected candidate will be responsible for maintaining the purchasing ledger, coordinating the invoice authorisation and payment process, updating the general ledger and performing key reconciliations.

    Duties and responsibilities

    • Assessing the proper treatment of supplier invoices and posting them to the appropriate accounts and cost centers
    • Coordinating the invoice validation and payment authorisation process with other departments
    • Processing supplier payments and performing regular supplier statement reconciliations
    • Processing employee expense reports and verifying that appropriate supporting documents and authorisations are in place
    • Coordinating with other departments to compile the list of month-end accruals
    • Uploading month-end accruals and other journals to the general ledger
    • Posting Bank transactions to clear open items on bank reconciliations
    • Performing regular petty cash reconciliations
    • Reviewing suspense, intercompany and similar accounts to ensure that these are cleared in a timely manner
    • Maintaining the banking and accounting system of the Group entities’ general ledger, inter-system reconciliation and related tasks
    • Assisting with the annual and interim audits and reviews
    • Documenting the Finance department’s policies and procedures

    Required knowledge, skills and experience

    • Advanced level in accounts
    • Good knowledge of Microsoft Office tools, especially MS Excel
    • Attention to detail
  • Internal Audit Officer - IAO0214
    Closing Date:  Aug 31, 2018
    Status: Open

    Reporting to the Internal Audit Manager, the selected candidate will form part of a team that provides independent and objective assurance reviews, with the aim of assessing the risk areas across the Bank. The selected candidate will be responsible for improving the effectiveness of controls, processes, and practices within the Internal Audit Department.

    Duties and responsibilities

    • Evaluating and monitoring business operations, financial processes and controls, and governance practices
    • Assisting in the design and development of risk-based audit programs to evaluate management controls over all operations whilst ensuring that all significant risks are adequately considered
    • Conducting internal audit reviews of the Group’s processes to ensure regulatory compliance and best practices by providing detailed feedback to business unit management, and making recommendations on issues raised during internal audit work
    • Providing feedback and recommendations for improvement whilst ensuring compliance with regulatory requirements, including the setting of resolution deadlines for particular audit findings
    • Supporting other departments with the correct implementation of recommended business processes
    • Maintaining effective professional working relationships with internal and external stakeholders

    Required knowledge, skills and experience

    • Partly or fully qualified in accounting or auditing
    • A proven track record of at least 2 years’ experience within an auditing or advisory environment
    • Experience in the banking industry will be considered an asset
    • Proficiency in Microsoft Office
    • Strong communication skills and ability to work within a small team
  • Investment Platforms Specialist - IPS0209
    Closing Date:  Aug 31, 2018
    Status: Open

    Reporting to the Investment Platforms Manager, the selected candidate will work within the technology team, supporting the Group’s platforms catering for syndicated loans and treasury assets.

    Duties and responsibilities

    • Championing the user’s needs by examining closely their day-to-day activities and learning the underlying business processes in detail
    • Working together with the various business teams and suppliers to provide system analysis input to business requirements and assist in system updates
    • Leading the efforts related to any automation and/or integration needed in the area of responsibility
    • Liaising with the Management with regards to testing of controls and ensuring that the results and conclusions are clearly reported across the business areas
    • Taking charge of the data dictionary of the respective systems to guide the Business Intelligence effort in any of their querying needs
    • Taking ownership of the change management processes to ensure changes are sufficiently tested, well-documented and with the involvement of all the stakeholders as required
    • Providing functional and technical requirements documentation, integration/UAT tests plans, and support for working throughout implementation
    • Working together with the various business, technology and external supplier teams to provide system support, including administration & controls, report writing, testing, documentation, end-user training and application security

    Required knowledge, skills and experience

    • Excellent verbal and written communication skills in English
    • Familiarity with most of the following: SQL, Access, Excel, any BI Reporting tools and any scripting language
    • Experience within the Banking or Accounting industry, and ideally dealing with Treasury and Syndicated Loans systems
    • Self-motivated and willing to work in an energetic, fast-paced team environment
    • Ability to establish priorities, work independently, and proceed with objectives without supervision
  • Legal Manager – MLG0201
    Closing Date:  Aug 31, 2018
    Status: Open
  • Management Reporting Analyst - MRO0213
    Closing Date:  Aug 31, 2018
    Status: Open

    Reporting to the Finance Manager, the selected candidate will join the Bank’s Management Reporting team and will be responsible for assisting in the preparation of monthly management accounts as well as the consolidated accounts. The selected candidate will also be responsible for the preparation of monthly variance analysis and key reconciliations.

    Duties and responsibilities

    • Participating in the preparation of the monthly management accounts of the individual legal entities, as well as the consolidated management accounts
    • Performing monthly variance analysis and preparing variance reports for discussion with the respective business and support functions
    • Preparing the intercompany recharge calculations and invoices
    • Maintaining the general ledger of the different entities within the Group
    • Reviewing suspense, intercompany and similar types of accounts to ensure that these are cleared accurately and in a timely manner
    • Assisting with annual and interim audits, including their reviews
    • Assisting in the testing of new products and the preparation of annual budgets

    Required knowledge, skills and experience

    • Degree in accounting or other finance related areas
    • Good knowledge of Microsoft Office tool, especially MS Excel
    • Strong problem-solving skills
    • Ability to work on own initiative and in a pro-active manner
    • Prior experience in a similar function and with Microsoft Dynamics Navision will be considered an asset
  • Operational Risk Officer - OOR0210
    Closing Date:  Aug 31, 2018
    Status: Open

    Reporting to the Operational Risk Manager, the selected candidate will be responsible for assisting the team in maintaining a robust Operational Risk Management Framework across the Bank’s entities.

    Duties and responsibilities

    • Building professional relationships with stakeholders, by listening, advising, consulting and influencing the operational risk management across various business areas
    • Assisting the Risk function by producing management information and summarising key risk indicators and their trends
    • Maintaining the organisation’s risk register and coordinating Risk & Control Self-Assessment (RCSA) sessions
    • Liaising with the Management with regards to testing of controls and ensuring that the results and conclusions are clearly reported across the business areas
    • Providing appropriate levels of constructive support when the business experiences operational risk events
    • Assisting the Management in preparing and maintaining the Bank’s business continuity plans by reviewing the success of the processes through periodical testing
    • Participating in other work undertaken by the Operational Risk whilst, ensuring that the team’s deliverables are produced to a high standard
    • Implementing the three lines of defence model for the Operational Risk team to help support the embedding and maintenance of an effective and pragmatic approach towards operational risk management
    • Deputise for the Operational Risk Manager in their absence

    Required knowledge, skills and experience

    • Bachelor’s Degree in Maths, Statistics, or Finance
    • Knowledge of MS Office
    • Ability to work on own initiative and in a pro-active manner
    • Strong problem-solving skills
    • Excellent interpersonal and communication skills, with the ability to drive change effectively
    • Capable of building effective working relationships with stakeholders at every level of the business
    • Aptitude towards personal development
  • Regulatory Compliance Officer - COR0216
    Closing Date:  Aug 31, 2018
    Status: Open

    Reporting to the Regulatory Compliance Manager, the selected candidate will join the Compliance team and assist with ensuring compliance with the relevant laws, rules, regulations, and directives issues pursuant to the Investment Services Act, the Banking Act, and other relevant financial services laws.

    Duties and responsibilities

    • Supporting the development of practical guidance on regulatory matters
    • Ensuring products and services are compliant with regulations
    • Assisting in the upkeep and execution of policies and procedures in relation to rules and regulations
    • Executing the regulatory compliance monitoring plans established by the Manager – Regulatory Compliance
    • Escalating breaches for appropriate action to be undertaken

    Required knowledge, skills and experience

    • Qualification in Finance, Banking, Compliance, Securities or equivalent technical knowledge and skills
    • Previous work experience in a similar position with exposure to investments will be considered an asset
    • Proficiency in Microsoft Office applications
    • Excellent verbal and written communication skills in English
    • Good organisational skills and attention to detail
    • Proven ability to learn and adapt to a changing environment
    • Highly-developed sense of teamwork and cooperation
    • Self-motivated, enthusiastic, and able to work on own initiative

How to apply

Please submit a detailed Curriculum Vitae (CV) and covering email to the attention of the HR Manager on careers@medirect.com.mt including the vacancy title in subject by the closing date.

MeDirect is committed to safeguard the personal information of candidates throughout the entire recruitment process. All personal information shall be processed strictly in accordance with all applicable data protection legislation and the MeDirect Recruitment Privacy Notice . For further information on the processing of your personal information, please contact dataprotection@medirect.com.mt.

All applications will be acknowledged and treated in strictest confidence. Late applications will not be considered.

Contact Us

Give us a call

(+356) 2557 4400

Mon – Fri 8.00am to 6.00pm
Sat 9.00am to 1.00pm

Send us an email

info@medirect.com.mt

Write to us

MeDirect Bank (Malta) plc
The Centre, Tigné Point
Sliema, TPO 0001, Malta