Join us

At MeDirect we value our employees and strive to continuously invest in our workforce. The environment is dynamic and offers challenging yet exciting opportunities for growth and development. We are always on the lookout for new talent to further complement our teams.

Our Vision

To be a premier Maltese bank, operating both locally and abroad, and to create world class operational capabilities in Malta which support our international services.

Our Mission

To provide a superior banking experience, by offering value-added services that foster the confidence of our stakeholders, build long-term customer relationships and exceed the expectations of our clients.

  • Customer Service Officer Dutch Speaking - DCCO0087
    Closing Date: May 4, 2018
    Status: Open

    The selected candidate is to support our Dutch speaking customers throughout their customer journey, from account opening to saving and investing through the MeDirect platform. We are looking for people who are excited to work in a fast growth and innovative environment and with a passion for excellent customer service.

    This vacancy is being issued with a possibility of a definite or indefinite contract.

    Duties and responsibilities

    • Onboarding new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
    • Answering incoming calls and responding to customer emails and secure messages
    • Handling customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
    • Executing client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
    • Updating customer information, checking customer details and accounts through the Bank’s systems
    • Supporting the Bank’s marketing and commercial plan by promoting MeDirect savings and wealth products
    • Other duties as may be determined from time to time by the Manager - Customer Service 

    Required knowledge, skills and experience

    • Excellent verbal and written communication skills in both Dutch and English
    • Good attention to detail
    • Business oriented and customer centric attitude
    • Ability to work on own initiative with minimal supervision
    • Flexibility with regards to tasks and working hours
    • Previous experience in a customer service role will be considered as an asset
    • Basic knowledge of banking and financial products is desirable
  • Data Operations Engineer - EDO0180
    Closing Date: May 4, 2018
    Status: Open
    The selected candidate will be the focal point for data flows, namely identifying sources, building processes and making the data available to consumers through the Data Warehouse, while also being responsible for the Data Warehouse production stack. 

    Duties and responsibilities

    • Building, optimizing and maintaining high-performance, fault-tolerant, scalable and distributed Extract, Transform, Load (ETL) processes
    • Maintaining and enhancing a high-performance, fault-tolerant, business critical Data Warehouse
    • Monitoring and upkeep of overall production Data Stack health
    • Testing and deployment of new solutions or patches to existing systems under established change control procedures
    • Building collaborative partnerships with IT engineers, analysts, function leads and key individuals within other business teams
    • Continuous improvement of Data processes and procedures to accelerate delivery and raise quality standards
    • Conducting design and code review to ensure compliance with standards for production deployments
    • Maintaining source control, records and documentation, as appropriate in a regulated bank
    • Providing first or second level support for the full stack of technologies and systems within the department
    • Work towards attaining expert level knowledge of at least one core technology of the department
    • Resolution/Escalation of issues in a timely manner. If escalation, co-ordinate with other teams on incident/issue resolution as needed - including business users, developers, technical contacts, external suppliers, etc.
    • Responding to production issues/incidents during and off-business hours (in team support rota)
    • Working as part of a fast paced team supporting multiple applications, collaborating with other developers and analysts as needed
    • Other duties as may be determined from time to time by the Architect – Data Operations

    Required knowledge, skills and experience

    • At least 3 years’ work experience in application development and/or production support with hands on development
    • Strong SQL on a mainstream RDBMS such as MS SQL Server, Oracle or PostgreSQL
    • Practical experience with administering Linux systems and/or Linux hosted services in a production environment
    • Practical experience using data integration tools (Talend / Pentaho / SSIS / Informatica)
    • Strong documentation skills, both of existing systems and of new requirements
    • General attention to detail, thoroughness and technical accuracy with deliverables
    • Ability to understand underlying data in complex systems and identify improvements
    • Flexibility and available to work on an on-call basis, as needed for production support
    • A proactive attitude and ability to work on own initiative with minimal supervision
    • Comfortable oral and written communication in English
    • Willing to conduct research and learn new technologies
  • Data Product Manager - DPM0183
    Closing Date: May 4, 2018
    Status: Open

    The selected candidate will form part of the Data Management & Analytics department, which owns the group’s data stack, spanning Data Integration, Data Warehousing, Reporting & Analytics to enable the bank to address its regulatory requirements and become more data driven. The selected candidate will report to the Senior Manager – Data Management and Analytics.

    Duties and responsibilities

    • Working with the Senior Manager on product prioritisation, delivery and stakeholder communication
    • Owning the overall department backlog and refinement effort
    • Guiding the internal customers on their information needs for their respective processes and analytics
    • Working very closely with Business Development on new initiatives to facilitate the requirement gathering process
    • Contributing to the overall data architecture, including the investigation of data assets, platforms and processes across functions, and documenting the knowledge gathered
    • Working with data power users within the business to establish best practices for their needs
    • Providing Data & BI platform awareness and guides
    • Owning ongoing projects spanning data integration, visualisation and quality measures
    • Liaising with Risk & Security for PII protection & GDPR compliance
    • Participating in establishing new data flows and be the point of contact for data integrity issues with respective data owners
    • Leading the department’s Product Owner function
    • Developing further the Data & BI Scrum processes together with the Scrum Masters
    • Other duties as determined from time to time by the Senior Manager – Data Management & Analytics

    Required knowledge, skills and experience

    • Experience in Agile and Scrum
    • Exposure to data maintenance, development and quality
    • Excellent verbal and written communication skills
    • Carry out requirements gathering
    • Comfortable liaising with other departments for tracking, monitoring, visualising, and improving communication
    • Deliver effective analysis and facilitation
    • Solidify processes and documentation standards
    • Ability to manage multiple projects simultaneously as part of a program
    • Experience in coordinating agile delivery teams
    • Creative problem solver who can foster collaboration and team-work
    • Good understanding of banking and investments
    • Prior experience in the banking sector will be considered an asset
    • Proficiency in Jira and Confluence is an asset
  • eBanking Platforms Senior Officer - SOTESC160
    Closing Date: May 4, 2018
    Status: Open
    The selected candidate will report to the Manager - eBanking and eWealth Platforms and will be responsible for the stability of the eBanking platform and its ongoing progression; analysing the system and accommodating business requirements. The team will also provide functional support for the platform; as well as testing new functionality as it is released.

    Duties and responsibilities

    • Being a “Product Owner” for eBanking platform. This means being a specialist in the platform from a functional and technical perspective. Understanding the commercial aspects of the product and its detailed workings within this context
    • Giving input into the functionality of the platform, identifying technical capabilities of the system in relation to functional requirements
    • Writing functional and technical specifications
    • Providing analysis for software change requests and converting functional requirements into detailed technical specifications
    • Identifying areas for regression testing and assisting the QA team in designing automated tests
    • Providing third level support (after Customer Services and support function within eBanking team) for the eBanking platform. This could mean investigating issues, chasing the supplier, or escalating priority issues

    Required knowledge, skills and experience

    • An interest in Fintech products and a desire to learn is essential
    • Ability to translate business needs into clear and concise functional and technical requirements
    • An academic background in Computer Science or related area is preferred as a technical understanding of how systems operate is key
    • Self-motivation for development, including the initiative to become a specialist on the platform and share this knowledge
    • Able to adapt to changing requirements and priorities
    • Prior experience with Jira, Confluence is an advantage
    • Knowledge of UI design and understanding of UX principals will be considered an asset.
  • Regulatory Reporting Analyst - ARD0153
    Closing Date: May 4, 2018
    Status: Open
    The selected candidate will join the Bank’s Finance Team  and will be responsible for enriching and validating large amounts of data used for regulatory reporting and compiling regulatory returns. The role includes regulatory reporting about capital, liquidity and other ad-hoc matters and is submitted to various regulators in both Malta and Belgium, including the European Central Bank.

    Duties and responsibilities

    • Preparing regulatory returns
    • Querying, analysing and enriching data required for regulatory reporting
    • Analysing the impact of business decisions and restructuring on the bank’s regulatory ratios
    • Assisting with queries from external auditors, as well as the MFSA and the ECB
    • Generating automated daily or weekly regulatory ratios for internal use
    • Identifying client behaviours and organising them into segments for regulatory submissions
    • Forecasting of regulatory ratios
    • Other duties as may be required, from time to time

    Required knowledge, skills and experience

    • Degree in accounting or other finance related areas
    • Good knowledge of Microsoft Office tool, especially MS Exce
    • Strong problem-solving skills
    • Pro-active and able to work on own initiative
    • Aptitude towards personal development
    • Knowledge of MySQL, data extraction and analysis would be considered an asset.

How to apply

Please submit a detailed Curriculum Vitae (CV) and covering email to the attention of the HR Manager on including the vacancy title in subject by the closing date. All applications will be acknowledged and treated in strictest confidence. Late applications will not be considered.

Give us a call

(+356) 2557 4400

Mon – Fri 8.00am to 6.00pm
Sat 9.00am to 1.00pm

Send us an email

Write to us

MeDirect Bank (Malta) plc
The Centre, Tigné Point
Sliema, TPO 0001, Malta