• Be over 18 years of age
• Be a resident of an EU country
  
• Hold a valid identification document (ID card or passport)
  

If you have Standing Instructions relating to payments to a third party beneficiary, these will be processed on the date scheduled, as you originally requested. If the payment is unsuccessful, you will receive an SMS and secure message stating that the payment has failed.

Yes, you can set up future dated payments for up to twelve months in advance.

Through your Online Banking click on ‘Move Money’, choose the payment type and insert your payment instructions. When inputting these instructions, make sure that the ‘Execution date’ is future dated.

Alternatively, this can also be done via the Mobile App through the ‘Transfer’ option and selecting ‘To someone else’ also making sure the ‘Execution date’ is future dated. Future dated payments can only be made if the debit and credit accounts have the same currency.

• Fixed Term Deposit Account: you can opt for your interest to be paid monthly, quarterly, semi-annually, annually or only once at maturity of the deposit into your Savings Account or Me Account
• Me Accounts: interest is paid semi-annually on the last working day of June and December and is compounded into your Me Savings Account unless otherwise instructed
• Savings Account: interest is paid semi-annually on the last working day of June and December and is compounded into your Savings Account
• Investment Cash Account: interest is paid semi-annually on the last working day of June and December and is compounded into your Investment Cash Account

If you are already a client of MeDirect opening additional accounts is quick and easy. You will just need to Log In to your account via desktop or open our Mobile App, click on Open an account and follow the steps indicated on screen. All of the same securities that are available on our online trading platform can be traded through the app. The trading experience via the app is very similar to our online platform, so you can use whichever you prefer. All trades made via the app can be seen online, and vice versa. For an overview of trading on the app see our Mobile App User Guide. If you are not a client of MeDirect you will need to choose Become a Client  and follow the steps indicated on screen.

• Clicking on ‘Trade’ and selecting ‘Place an order’
• Clicking on My Investments, selecting ‘Overview’ and click on the button ‘Invest’

• Orders to buy or sell bonds and equities listed on the Malta Stock Exchange are to be placed as limit orders. When submitting a limit order, you will have to provide a limit price. Buy orders will only be executed at a price equal to or lower than the limit price, while sell orders will be executed at a price equal to or higher than the limit price. Such orders will be left pending for up to 14 calendar days after the order was submitted. The part of the order not executed after 14 calendar days will be cancelled.
  
  
• Orders to buy or sell international bonds can be placed as limit orders. When submitting a limit order, you will have to provide a limit price. Buy orders will only be executed at a price equal to or lower than the limit price, while sell orders will be executed at a price equal to or higher than the limit price. Orders for international bonds are Day orders and any part not executed will be cancelled at the end of the day.
• Orders to buy or sell international equities and ETFs can be placed as limit orders or market orders. When submitting a limit order, you will have to provide a limit price. Buy orders will only be executed at a price equal to or lower than the limit price, while sell orders will be executed at a price equal to or higher than the limit price. If you place a market order, your order will be executed at the best available market price in accordance with our Best Execution Policy, which is included as Annex 2 of the Investment Services Terms and Conditions. All orders with be Good for Day, meaning they will automatically expire if not executed by the end of the day when the order was placed. A “Good for Day” order is an order that is good for that day only, during which time, partial fills can take place. If it is not filled, the order (or any unfilled parts of the order) will be cancelled.

Limit price on sell orders must not be more than 5% below nor more than 30% above estimated price. If you would like to submit a sell order with a limit price outside such boundaries, you will need to place your limit order offline by calling us on +356 2557 4400 during opening hours. Limit price on buy orders must not be 5% above nor more than 30% below estimated price. If you would like to submit a sell order with a limit price outside such boundaries, you will need to place your limit order offline by calling us on +356 2557 4400 during opening hours.

As from the 3^rd of January 2018, in line with the provisions of the second Markets in Financial Instruments Directive (MiFID II), prices on equities and ETFs for limit orders are to be entered in accordance with the applicable decimal price increments (tick size) for the respective financial instrument.

A tick size is the minimum upward or downward price movement of a security, and is determined by the stock exchange where the security is traded. For example, if the tick price of a security is EUR 0.01, when submitting a limit order on that security, the limit price that you enter must be a multiple of EUR 0.01 as the price of the security can only vary by multiples of EUR 0.01. Limit orders placed with an incorrect tick size multiple may be rejected. You can check the tick sizes of equities traded on the Malta Stock Exchange by clicking here.

• Orders for mutual funds cannot be cancelled.
• Orders for international equities and ETFs can be cancelled from your Online Trading platform by clicking the Cancel button on the Pending trades screen
• Orders for bonds, local equities and local ETFs can be cancelled by sending a secure mail through your Online Banking

• Equities and ETFs - 8 am to 6 pm for European and UK markets, 2.30 pm to 10 pm for US markets (with the ability to place orders from 8 am for execution at market opening)
• Bonds and Mutual Funds - 8 am to 6.30 pm (with the ability to place orders until 10 pm for execution the next day)

• Malta (Malta Stock Exchange) – Euro, Pound Sterling, US Dollar
• Italy (Borsa Italiana)
• Belgium, France, Netherlands and Portugal (Euronext)
• Sweden (Stockholm Stock Exchange)  
• Denmark (Copenhagen Stock Exchange)
• Finland (Helsinki Stock Exchange)
• Norway (Oslo Stock Exchange)
• Spain (Madrid Stock Exchange
• Switzerland (Six Swiss Exchange) 
• Germany (Xetra)
• United Kingdom (London Stock Exchange)
• United States of America (Nasdaq, NYSE, AMEX, ARCA)

• Issuers: governments, corporate, financial institutions, super-national bodies
• Domicile: Malta, US, Germany, UK, France and many more
• Maturity: short term (less than two years), medium term (two to five years), long term (over five years)
• Currencies: EUR, USD, GBP and more

• Your current income
• Your financial commitments

• Primary residence would be the residence you live in or intend to live in.
• Secondary residence would be the residence you intend to occupy, in addition to the primary residence typically this would be your vacation or recreational home.

• whether the property you will be purchasing will be your primary residence – meaning the property you live in or intend to live in.
• whether you as a borrower would have any outstanding home loans on the contract signing date of your new property.

• Life Insurance
• House / Buildings Insurance

• Dividend reinvestments/dividend options on international markets. Where possible we will offer this option for listed securities on the Maltese Stock Exchange.
• Company meetings and proxy voting for bonds. Where possible we will offer this option for listed securities on the Maltese Stock Exchange.
• Odd lot offers, e.g. mini tenders.
• Non official offers, or offers that are not supervised or regulated by an official entity.
• French loyalty bonus offers.
• Consent offers. Exceptions may apply depending on the terms of the event.
• Unregulated/unprotected corporate actions offered by third parties.
  

• Open savings and fixed term deposit accounts. You can also view your account balances and transactions
• Explore investment opportunities
• Place trade orders on a wide selection of investment securities - with real time pricing on equities. The MeDirect app also give you the functionality to view and monitor your investment holdings
• Transfer funds between your accounts and to third parties.
• use the authorisation functionality to log in securely onto the online banking platform, verify payments made via ebanking as well as verifying your identity when calling our support team.

1. Login to our online banking platform. 
2. Click on the “Profile” section on the top right-hand side of the screen 
3. Click on “Devices”
4. Select 'Send me a code'. This will trigger an SMS code to your mobile. Input this code and select 'Confirm'.
5. Scan the QR Code using the MeDirect Mobile App. Alternatively, you can enter the activation code to pair your account.

To reset your passcode, the device will need to be unpaired. To unpair your device, you need to:

   1.  Login to our online banking platform. 

   2.  Click on the “Profile” icon on the top right-hand side of the screen 

   3.  Click on “Devices”

   4.  Follow steps shown

1. Login to our online banking platform. 
2. Click on the “Profile” section on the top right-hand side of the screen 
3. Click on “Devices”
4. Unpair Mobile Application. Alternatively, you can call us on (+356) 2557 4400.

• Performance consistency – if a manager has consistently performed poorly in three out of the last four calendar years, the fund will typically be removed at this stage. Empirical evidence suggests that long term poorly performing funds will continue to perform poorly going forward.
• Manager Tenure – If a manager has been running a fund for less than three years, they will typically be removed from the selection.
• Style – If the fund displays erratic changes in style, it will typically be removed at this stage.
• Currency – If a multi-regional fund search is undertaken, those funds that do not have an offering in the base currency of the intended users will typically be removed from the selection.

• Parent - The culture and structure of an asset management firm can have an impact on its ability to attract and retain talent and its penchant for serving in the best interests of fund shareholders.
• People - Evaluating the depth and capabilities of an investment team is critical in attempting to identify funds that have a competitive advantage over their competition.
• Process - Morningstar favours managers who employ a disciplined, consistent, and repeatable investment process. Ultimately, Morningstar is looking for traits that give the investment team an edge over its competition.
• Performance - The goal is to identify management teams that in the past have demonstrated skill which we define as the ability to outperform their respective benchmark/peer group on a risk-adjusted basis in a consistent fashion.
• Price - Research indicates that expenses are critical in predicting future fund performance. A fund’s expense ratio should be evaluated within the context of the relevant region and relative to its Morningstar peer group and also consider the trend in expenses and assets in the fund.

Interest income earned on Investment Cash Accounts, Savings Accounts, Me Accounts and Fixed Term Deposits is not subject to foreign withholding tax. Income from securities issued by foreign companies may be subject to withholding tax in the country where the security was issued. However, a Maltese investor may benefit from a lower foreign withholding tax rate or be entitled to a refund of foreign withholding tax by virtue of the double taxation agreement between Malta and the country where the issuer of the security is located. We advise you to consult your tax advisor in order to get more specific advice and to assess your overall tax position.

The W-8BEN Form is issued by the Internal Revenue Service (IRS) with the purpose of allowing non-US persons to benefit from a reduced rate of taxation on dividends and coupons paid by US companies. If you wish to invest in US securities, you will have to provide us with a duly signed W-8BEN form. The W-8BEN form is valid for three calendar years after the year in which it was signed and submitted to IRS. A new form must be submitted when the existing one expires or if there is a change in circumstances making any information on the form incorrect.

Maltese tax residents can choose either to have 15% Maltese withholding tax, if any is due, automatically deducted from the gross amounts of interest earned from deposit accounts and from dividends or interests earned from your investments or not to have Maltese withholding tax automatically deducted at source. We suggest you to consult your tax advisor in order to asses which option is better for you.

You can benefit from foreign withholding tax reduction on income paid on US equities, ETFs and bonds. In order to claim the benefit on your behalf, we need you to submit a W-8BEN Form. We do not offer foreign tax refund services.

The APIs (account aggregation, payment initiation and confirmation of available funds) all relate to PSD2. MeDirect Developer Portal allows third parties licensed by a national competent authority to use Application Programming Interfaces (APIs) to enable them to co-create the best user experience possible. MeDirect APIs have been available since 31^st May 2019 with the exception of Cross Border Payments initiation which will become available at the end of September 2019 and Confirmation of Available funds that will be available in November 2019.

• The right to be informed – Organisations must be completely transparent with regards to how they use personal data.
• The right of access – Data subjects (identifiable people) have the right to access their personal data and supplementary information. This means that you are aware of and able to verify the lawfulness of the processing of your data. 
• The right to erasure (or right to be forgotten) – You are entitled to have your personal data erased or removed without the need for a specific reason as to why you wish to discontinue.
• The right to object – You have the right to object to the processing of your data based on legitimate interests and/or direct marketing and/or processing for scientific, historical research or statistical purposes.
• The right to rectification – You have the right to rectify or complete any personal information that an organisation holds about you.
• The right to data portability – You have the right to obtain and reuse your personal data for your own purposes, across different services. You are also entitled to move, copy or transfer your data from one organisation to another.
• The right to restriction of processing – You have the right to restrict or suppress access to your personal data.
• The right of automated decision-making and profiling – GDPR has introduced controls to protect individuals against the risk that a potentially damaging decision is made without human intervention. For example you can choose not to be the subject of a decision where the consequence has a legal bearing on you or is based on automated processing.

• Updating our Data Protection Policy
• Providing Data Privacy awareness training to all our employees
• Delivering training to employees on how to deal with GDPR requests
• Revising our Privacy Notices, Terms and Conditions and Cookie policy
• Revising our Marketing Consent statements
• Updating our internal policies to ensure that they are in line with GDPR legislation

• Consent – As a Data subject you must provide clear consent to process personal data for a specific purpose. For the purposes of documentation, your declaration of consent must be obtained in writing, electronically or through a recorded oral statement.
• Contract – Processing your data is necessary to fulfil the obligations of a contract.
• Legal obligation – Processing your data is necessary to comply with a legal obligation.
• Vital interests – Processing your data is necessary to protect someone’s life.
• Public task – Processing your data is necessary to perform a task in the public interest or for official functions. In this scenario the task or function must have a clear basis in law.
• Legitimate interests – Processing your data is necessary for the legitimate interests of an individual or the legitimate interests of a third-party, unless there is good reason to protect the individual’s personal data which overrides those legitimate interests.

• Calling our Customer Service Centre on (+356) 2557 4400
• Emailing our Data Protection Officer (DPO) on dataprotection@medirect.com.mt
• Visiting any one of our investment centres
• Updating your profile on our secure online banking platform