Platform Support Engineer

Reporting to the SysOps Team Lead, the selected candidate will be working within the technology team, supporting, and maintaining platforms relating to the Bank’s core operations.

Malta * Full-time

Duties and responsibilities

  • Analysing/Monitoring and Prioritising the team’s daily incident log
  • Taking ownership of software platforms relating to the bank’s core operations
  • Keeping platforms up to date by testing and implementing the latest releases and patches delivered by third party suppliers throughout the year
  • Ensuring smooth operation of platforms and monitoring for repeated issues, performing root cause analysis where necessary
  • Prioritising and resolving day to day 2nd line issues relating to the platforms by using issue tracking tools
  • Assisting in post-implementation continuous improvement efforts in enhancing performance
  • Collaborating with the various business, technology, and external supplier teams to provide system support, testing and documentation.

Required knowledge, skills and experience

  • Prior Experience in Microsoft Dynamics Nav software, together with its respective development tool is considered an asset
  • Knowledge of SQL technologies (Microsoft SQL)
  • Knowledge of Jira and Confluence
  • Experience with Windows and Linux operating system environments
  • Self-motivated and willing to work in an energetic, fast paced team environment
  • Strong organizational and project management skills
  • Effective problem solving, judgment, and independent thinking skills for troubleshooting, repair, and recognition of acceptable or unacceptable software quality.

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