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Complaints

Who shall I contact if I have a complaint?

Your feedback is important to us. If you have a complaint you may email us at complaints@medirect.com.mt, call us on (+356) 2557 4400 or send us a letter to the following address: MeDirect Bank (Malta) plcThe Centre, Tigné PointSliemaTPO 0001Malta  You may further address your complaint as described in our General Terms and Conditions.

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We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.

For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.