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What do I do if I forget my app PIN or if I lock my MeDirect Mobile App?

To reset your passcode, the device will need to be unpaired. To unpair your device, you need to:

  1. 1.  Login to our online banking platform.
  2. 2.  Click on the “Profile” icon on the top right-hand side of the screen.
  3. 3.  Click on “Devices”.
  4. 4.  Follow steps shown.


We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.

For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.