Cross Border Payments Regulation

A guide to help you understand what charges apply when you use your MeDirect debit card in the European Economic Area (EAA)

What is the Cross Border Payments Regulation?

The Cross Border Payments Regulation applies to transactions carried out using your debit card in the European Economic Area (EEA). This may be a transaction made abroad, an ATM withdrawal, or an online purchase from a foreign retailer in the local currency.

 

In eurozone countries, you will be able to use your MeDirect card just as you would in Malta.

Non-Euro currencies

In countries outside of the eurozone, namely Bulgaria, the Czech Republic, Denmark, Hungary, Iceland, Norway, Poland, Romania and Sweden, you may be offered the possibility to pay or withdraw cash from an ATM either in the local currency or in Euro.

MeDirect's multi-currency account

If you have a funded account in the local currency with MeDirect, you can opt to pay in the local (non Euro) currency with no additional charges according to the standard terms and conditions that apply to card usage in Malta. If you do not have a funded account in the currency you choose to use, the funds for the transaction will be deducted from your Euro account, or if there are insufficient funds, from the currency account with the highest balance.

Other fees

The retailer or ATM may charge a fee for processing these transactions while the foreign currency conversions will be carried out by the relevant card scheme, which in the case of MeDirect is Mastercard.

Rates and conversions

To help you better understand the exchange rates that will apply to withdrawals / payments made in local currencies within the EEA, this table indicates the % difference between the daily European Central Bank exchange rate and the rate you will be charged for using your card in a different currency.

Currency Percentage Mark-up
Danish Krone 1.49%
Norwegian Krone 1.03%
Swedish Krona 1.33%
Swiss Franc 1.40%
Updated on 01-03-2024
For other currencies, consult the Mastercard and ECB exchange rates online. Make sure you have this information to obtain the correct exchange rate:
The final currency exchange rate used to convert the transaction amount to the currency of your card is the rate applicable on the day Mastercard processes the transaction (the processing day may be different to the date of the transaction).

Frequently asked questions

How do I open an account?

If you already hold an account with MeDirect opening additional accounts is quick and easy. Just Log In to your account, click on 'Open an Account', and follow the steps indicated on screen.

If you are not a client of MeDirect you will need to choose 'Become a Client' and follow the steps indicated on screen. Once your application is confirmed, you will just need to Log In, click on 'Open an Account' and follow the steps indicated on screen.

Are there any fees to open and maintain an account?

No charges are applicable to open and maintain an account with MeDirect. For more information about fees please read our Tariffs & Charges Schedule for Banking Services.

How can I deposit funds in my account?

You can deposit funds by instructing a bank transfer from an external bank account to your MeDirect account. We also accept deposits by means of cheques and bank drafts.

More FAQs

Have any questions you would like to ask before you order your card?

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We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.

For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.