In order to become a customer you must:
Different accounts have different rules for interest payments:
Our team of financial advisors will assess your financial situation to make sure your investments are targeted towards achieving your goals.
If you know the name, ticker or ISIN of the security, you can access the “Place an order” screen from your dashboard by:
The price of a unit of a mutual fund is referred to as the NAV (‘Net Asset Value’). The NAV is calculated by dividing the total net assets of the fund by the total number of units issued. Mutual funds typically update their NAVs at the end of the trading day and the valuation of the assets within the mutual fund are then based on the closing market prices of the fund's securities.
The NAVs published on the MeDirect website for a mutual fund is hence backward looking, and does not act as an indication of the NAV for the following trading day.
Trading in mutual funds is always done on a ‘Forward Pricing’ methodology. Mutual funds transacted during the trading day will receive the end of day NAV as their transaction price. Mutual funds transacted after the market’s close will receive the next day’s forward price. With forward pricing, a mutual fund transaction cannot take place at a previous NAV. It's price can only be based on a value determined after receipt of an order.
The Morningstar Analyst Rating is a qualitative assessment that is issued by Morningstar fund analysts. This rating represents a forecast on the future performance of funds relative to peers and relevant benchmarks.
In order to issue a rating, the Morningstar fund analysts base their assessment on three pillars: investment team, investment process and fund house. Cost weighted performance is a consideration across all three of these pillars.
A rating of ‘Gold’, ‘Silver’ or ‘Bronze’ is attributed to investment funds that are expected to perform better during a future full market cycle than the category average and risk-adjusted relevant benchmarks. The difference between these ratings is determined by the conviction of the fund analyst with regards to the ability for the fund to outperform its peers. Funds that are not expected to distinguish themselves will receive a 'Neutral' rating, while funds that perform below par on several levels will be assessed as 'Negative'.
|1||0 - 0.49%|
|2||0.5 - 1.99%|
|3||2 - 4.99%|
|4||5 - 9.99%|
|5||10 - 14.99%|
|6||15 - 24.99%|
MeDirect’s Mobile Banking service allows you to view your balances and investments, while also providing you with the ability to conduct financial transactions using your mobile device.
The MeDirect Mobile App offers you a convenient way to take control of your finances on the go. With your MeDirect app, you can:
MeDirect is constantly striving to improve its offering. So, stay tuned for more features.
The service is available to all our existing and new clients. If you are an existing customer, you will need access to our existing online banking services to link your app. If you are not a client of MeDirect you will need to choose Become a Client and follow the steps indicated on screen.
Yes, internet banking can still be used. You will receive the usual SMS verification code.
The MeDirect Mobile App is compatible with smartphones running on IOS version 11 and above or Android version 6 and above.
The MeDirect Mobile App is currently not available on tablets and wearables such as smartwatches.
To download the MeDirect Mobile App, access your Google Play Store (for Android devices) or Apple Store (for Apple devices), search for ‘MeDirect’ and click install.
To pair your device, you need to:
This 6-digit code will be used to log into your app, as well as authorise payments and manage your beneficiaries as an alternative to using facial recognition/finger print scanner. We have placed security restrictions on the passcode for your safety, for example, 111111, 123456 or 654321 will not be accepted by the MeDirect Mobile App. We recommend using a passcode that is as complex as possible and is well-known to yourself.
This is a secondary step for security to prevent any screen readers or people in your vicinity from seeing what you are selecting.
Your passcode can be changed from the ‘More’ tab.
For security reasons, the MeDirect Mobile App will be locked after five wrong attempts.
To reset your passcode, the device will need to be unpaired. To unpair your device, you need to:
‘Unpair device’ is used to deactivate your profile from the app. You will also have to unpair your device from your client profile via online banking. Once this is done, you will not be able to see your information anymore on the app.
If your mobile is stolen, unpair the mobile application as soon as possible. To unpair your app, you need to:
For security reasons, you should always unpair your device by using the upair functionality in the MeDirect Mobile App before changing your device. If you are unable to do so, you can log in to our Online Banking Platform and unpair Mobile Banking from there. You can then proceed to re-pair your device with your MeDirect account.
For security reasons, the app is set to be timed out after 30 seconds of inactivity. This can be increased to 1 minute from the settings section of your app.
For security reasons, only one account per device can be paired with your account at any given time.
Yes, the MeDirect Mobile App supports facial recognition and fingerprint scanning.
The fingerprint scanner and facial recognition might not be working for one of the following reasons:
Biometrics could be switched off from the ‘More’ tab.
Yes. Your personal information is safe with us. We use advanced encryption and monitoring technology and we never store any personal banking information on your phone.
For the ‘Accept’ button to be clickable, you must read and scroll to the bottom of the End-User License Agreement and Terms and Conditions.
A preferred account will be the account you choose to have displayed first on your homepage, along with being the first account suggested when making a transfer.
The gold star near your account refers to your selected preferred account.
Your preferred account can be changed from the ‘More’ tab.
The balance shown in each account represents your available balance.
All mandatory fields must be filled in before being able to proceed with the payment.
This field can help distinguish between transactions when viewing the transaction list in an account’s details page.
Future-dated payments can only be cancelled from the Online Banking platform.
A beneficiary can be created by navigating to the ’Transfer’ tab, followed by ‘Manage Beneficiaries’ and press on the icon found on the top right of your screen.
A beneficiary can be deleted by navigating to the ’Transfer’ tab, followed by ‘Manage Beneficiaries’. Here, either select the three dots located next to the beneficiary and choose ‘Delete beneficiary’, or alternatively, select the beneficiary you want to delete and press on the bin icon in the top right corner of the screen.
The BIC is auto-populated if the country chosen is within the EEA.
The ‘MeCode’ tab is used for logging into the Online Banking platform.
Yes, MeDirect is a member in the Investor Compensation Scheme.The Investor Compensation Scheme is a rescue fund for customers of failed investment firms which are licensed by the Malta Financial Services Authority (MFSA). The Investor Compensation Scheme can only pay compensation if a licensed investment firm is unable or likely to be unable to pay claims against it. Find out more at www.compensationschemes.org.mt