Analyst BRCM


Duties and responsibilities

  • Executing the first line of defence controls and monitoring plan, including tasks requiring direct contacts with customers
  • Reporting to the Manager/Senior Manager and Compliance functions on the executed controls
  • Identifying and reporting new/existing risks to the Manager/Senior Manager and Compliance functions on domains such as AML, MiFID and Market Abuse
  • Escalating to Compliance Department as and when required
  • Participating in the set-up and follow-up of IT changes and developments which concern the BRCM Team as a “Retail Control” department.
  • Other duties as may be determined by Manager / Senior Manager – BCRM Team

Required knowledge, skills and experience

  • A good level of written and spoken English and one of the following languages: Maltese, Dutch or French
  • Experience in customer facing role and/or in performing first line of defence duties
  • Strong organization, planning and prioritizing skills to execute the planned controls
  • Excellent eye for detail with heavy focus on accuracy and delivery
  • Ability to work under pressure and use own initiative to reach control objectives
  • Excellent reactive capacities and problem-solving capacities
  • Capability to work autonomously and independently, but also have the awareness of when to consult Compliance

Customer Service Officer (Dutch/ French)


Duties and responsibilities

  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Bank’s products and services
  • Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products

Required knowledge, skills and experience

  • Native French and/ or Dutch language
  • Excellent verbal and written communication skills in English is a plus
  • Previous experience in a customer service role will be considered an asset

Customer Support Officer


 Duties and responsibilities

  • Providing support to customers via telephone, emails and secure messages whilst abiding by applicable policies and procedures
  • Encouraging customers to execute standard transactions online by guiding them through the process
  • Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements
  • Processing online banking applications timely and effectively
  • Meeting set KPIs related to service level, lead generation, appointment booking and cross-selling
  • Maintaining and improving data quality
  • Processing assigned tasks including but not limited to data remediation, inheritance settlements, handling of operations and compliance reports

Required knowledge, skills and experience

  • MQF Level 4 Standard of education or higher
  • Previous experience in a customer service role
  • Excellent verbal and written communication skills in both the Maltese and English languages
  • Basic knowledge of banking and financial products will be considered an asset

Outbound Customer Service Officer


 Duties and responsibilities

  • Acquiring new customers by helping them complete the onboarding process
  • Providing customers with information about the Bank’s products and services
  • Supporting the Bank’s marketing strategy throughout various campaigns, focusing on x-selling and up-selling of saving and wealth products
  • Generating sales leads and booking appointments for Investment Network
  • Retaining customers who are considering closing their relationship
  • Meeting KPIs related to service level, lead generation, appointment booking and sales
  • Providing backup for Inbound Customer Service Team, by answering incoming calls and responding to customer e-mails when necessary
  • Other duties as may be determined by Manager or Team Leader

Required knowledge, skills and experience

  • MQF Level 4 Standard of education or higher
  • Previous experience in a customer service role, ideally focused on sales
  • Excellent verbal and written communication skills in both Maltese and English
  • Basic knowledge of banking and financial products will be considered an asset

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We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.

For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.