Duties and responsibilities
- Executing the first line of defence controls and monitoring plan, including tasks requiring direct contacts with customers
- Reporting to the Manager/Senior Manager and Compliance functions on the executed controls
- Identifying and reporting new/existing risks to the Manager/Senior Manager and Compliance functions on domains such as AML, MiFID and Market Abuse
- Escalating to Compliance Department as and when required
- Participating in the set-up and follow-up of IT changes and developments which concern the BRCM Team as a “Retail Control” department.
- Other duties as may be determined by Manager / Senior Manager – BCRM Team
Required knowledge, skills and experience
- A good level of written and spoken English and one of the following languages: Maltese, Dutch or French
- Experience in customer facing role and/or in performing first line of defence duties
- Strong organization, planning and prioritizing skills to execute the planned controls
- Excellent eye for detail with heavy focus on accuracy and delivery
- Ability to work under pressure and use own initiative to reach control objectives
- Excellent reactive capacities and problem-solving capacities
- Capability to work autonomously and independently, but also have the awareness of when to consult Compliance
Duties and responsibilities
- Attracting new customers by answering incoming calls and responding to customer emails
- Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
- Providing customers with information about the Bank’s products and services
- Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
- Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products
Required knowledge, skills and experience
- Native French and/ or Dutch language
- Excellent verbal and written communication skills in English is a plus
- Previous experience in a customer service role will be considered an asset
Duties and responsibilities
- Providing support to customers via telephone, emails and secure messages whilst abiding by applicable policies and procedures
- Encouraging customers to execute standard transactions online by guiding them through the process
- Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements
- Processing online banking applications timely and effectively
- Meeting set KPIs related to service level, lead generation, appointment booking and cross-selling
- Maintaining and improving data quality
- Processing assigned tasks including but not limited to data remediation, inheritance settlements, handling of operations and compliance reports
Required knowledge, skills and experience
- MQF Level 4 Standard of education or higher
- Previous experience in a customer service role
- Excellent verbal and written communication skills in both the Maltese and English languages
- Basic knowledge of banking and financial products will be considered an asset
Duties and responsibilities
- Acquiring new customers by helping them complete the onboarding process
- Providing customers with information about the Bank’s products and services
- Supporting the Bank’s marketing strategy throughout various campaigns, focusing on x-selling and up-selling of saving and wealth products
- Generating sales leads and booking appointments for Investment Network
- Retaining customers who are considering closing their relationship
- Meeting KPIs related to service level, lead generation, appointment booking and sales
- Providing backup for Inbound Customer Service Team, by answering incoming calls and responding to customer e-mails when necessary
- Other duties as may be determined by Manager or Team Leader
Required knowledge, skills and experience
- MQF Level 4 Standard of education or higher
- Previous experience in a customer service role, ideally focused on sales
- Excellent verbal and written communication skills in both Maltese and English
- Basic knowledge of banking and financial products will be considered an asset