Duties and responsibilities
- Enabling rapid, high-quality development by owning and driving your projects and products
- Giving input into the functionality of the platform, identifying technical capabilities of the system concerning functional requirements
- Providing analysis for new initiatives by creating business and functional specifications that are in line with best practices and delivered in a timely fashion
- Translating business and functional specifications into structured JIRA tickets to aid the development cycle
- Ensuring that all projects assigned are delivered on time wherever possible with any risks and delays being documented, communicated and monitored
- Delivering ideas and constant market benchmarks
- Ensuring that product KPIs are maintained and improved upon as the product evolves
Required knowledge, skills and experience
- At least 1-2 years’ experience in a role in a digital product environment
- Experience working in a role with a focus on customer channels and customer experience
- Experience in customer journey mapping and analysis
- Experience working within an Agile environment will be considered a plus
Duties and responsibilities
- Developing and designing presentations – primarily on PowerPoint – that advance key business objectives and tell the story through clean, concise, and well-organized slides
- Designing and creating different advertising collateral
- Creating high-quality designs to promote various promotions as needed and the brand overall
- Designing of online banners and social media presence
- Being involved in ad-hoc tasks and projects
Required knowledge, skills and experience
- At least 2 years’ experience of design work demonstrating experience in PR, marketing including data analysis and data visualization
- Excellent verbal and written communication skills in English
- Experience working in the financial services industry will be considered an asset
Duties and responsibilities
- Providing support to customers via telephone, emails and secure messages whilst abiding by applicable policies and procedures
- Encouraging customers to execute standard transactions online by guiding them through the process
- Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements
- Processing online banking applications timely and effectively
- Meeting set KPIs related to service level, lead generation, appointment booking and cross-selling
- Maintaining and improving data quality
- Processing assigned tasks including but not limited to data remediation, inheritance settlements, handling of operations and compliance reports
Required knowledge, skills and experience
- MQF Level 4 Standard of education or higher
- Previous experience in a customer service role
- Excellent verbal and written communication skills in both the Maltese and English languages
- Basic knowledge of banking and financial products will be considered an asset
Duties and responsibilities
- Working as part of the BI & Data Mining team to build engaging and visually appealing BI reports and dashboards
- Performing data analysis and creating performant documents where required
- Writing and testing good-quality scripts and queries
- Liaising with the chapter lead and / or senior members of the team to interact with business stakeholders for requirement definition
- Collaborating with the Data Engineering team to raise warehousing requests or highlight data quality issues
- Ramping up knowledge on the BI tools and solutions utilised within the team including QlikSense, MicroStrategy and NPrinting
- Handling BI Support duties as may be required
Required knowledge, skills and experience
- Bachelor’s degree in an IT/Finance-related subject or 3+ years of relevant experience
- Good analytical skills and SQL knowledge
- Good grasp of data architecture, data warehouse and BI platforms
- Experience in the use of collaborative tools (GitLab, Jira, Confluence)
- Self-driven and proactive approach towards given tasks and learning
- Experience with QlikSense, QlikView and NPrinting is highly desirable
- Previous experience in a financial institution is highly regarded
Duties and responsibilities
- Owning and being accountable for the end-to-end product delivery and management of the Investment and Wealth digital product stream
- Establishing a vision and strategic direction for the product and a roadmap for its delivery
- Working closely with internal and external stakeholders, to make sure the propositions you develop will meet customer needs and be compliant with regulations
- Leading the propositional elements to deliver a product and an experience which will generate growth in customer activity
- Leading on key initiatives – from tactical fixes and incremental improvements to changes requiring cross-functional teams and coordination
- Being seen as the digital Investment and Wealth subject matter expert (SME), supporting all functions as needed
Required knowledge, skills and experience
- Have previous digital Investment and Wealth product management delivery experience
- Experience in owning and delivering product initiatives from start to finish
- Have strong understanding of the propositional development process and product innovation
- Experience in customer journey mapping and analysis, and the ability to draw insight and action from customer feedback
- Have an understanding of investment regulations and the related regulatory environment
- Good knowledge of core IT concepts and building / iterating products in a digital environment is a plus
Duties and responsibilities
- Attracting new customers by answering incoming calls and responding to customer emails
- Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
- Providing customers with information about the Bank’s products and services
- Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
- Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products 5
Required knowledge, skills and experience
- Native French and/ or Dutch language
- Excellent verbal and written communication skills in English is a plus
- Previous experience in a customer service role will be considered an asset