Customer Support Officer


Duties and responsibilities

  • Providing support to customers via telephone, emails and secure messages whilst abiding by applicable policies and procedures
  • Encouraging customers to execute standard transactions online by guiding them through the process
  • Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements
  • Processing online banking applications timely and effectively
  • Meeting set KPIs related to service level, lead generation, appointment booking and cross-selling
  • Maintaining and improving data quality
  • Processing assigned tasks including but not limited to data remediation, inheritance settlements, handling of operations and compliance reports

Required knowledge, skills and experience

  • MQF Level 4 Standard of education or higher
  • Previous experience in a customer service role
  • Excellent verbal and written communication skills in both the Maltese and English languages
  • Basic knowledge of banking and financial products will be considered an asset

Product Manager


Duties and responsibilities

  • Owning and being accountable for the end-to-end product delivery and management of the Investment and Wealth digital product stream
  • Establishing a vision and strategic direction for the product and a roadmap for its delivery
  • Working closely with internal and external stakeholders, to make sure the propositions you develop will meet customer needs and be compliant with regulations
  • Leading the propositional elements to deliver a product and an experience which will generate growth in customer activity
  • Leading on key initiatives – from tactical fixes and incremental improvements to changes requiring cross-functional teams and coordination
  • Being seen as the digital Investment and Wealth subject matter expert (SME), supporting all functions as needed

Required knowledge, skills and experience

  • Have previous digital Investment and Wealth product management delivery experience
  • Experience in owning and delivering product initiatives from start to finish
  • Have strong understanding of the propositional development process and product innovation
  • Experience in customer journey mapping and analysis, and the ability to draw insight and action from customer feedback
  • Have an understanding of investment regulations and the related regulatory environment
  • Good knowledge of core IT concepts and building / iterating products in a digital environment is a plus

Customer Support Officer (Gozo)


Duties and responsibilities

  • Providing support to customers via telephone, emails and secure messages whilst abiding by applicable policies and procedures
  • Encouraging customers to execute standard transactions online by guiding them through the process
  • Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements
  • Processing online banking applications timely and effectively
  • Meeting set KPIs related to service level, lead generation, appointment booking and cross-selling
  • Maintaining and improving data quality
  • Processing assigned tasks including but not limited to data remediation, inheritance settlements, handling of operations and compliance reports

Required knowledge, skills and experience

  • MQF Level 4 Standard of education or higher
  • Previous experience in a customer service role
  • Excellent verbal and written communication skills in both the Maltese and English languages
  • Basic knowledge of banking and financial products will be considered an asset

Customer Service Officer (Dutch/ French)


Duties and responsibilities

  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Bank’s products and services
  • Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products 5

Required knowledge, skills and experience

  • Native French and/ or Dutch language
  • Excellent verbal and written communication skills in English is a plus
  • Previous experience in a customer service role will be considered an asset

Marketing & Public Relations Senior Officer


Duties and responsibilities

  • As a Brand Ambassador, you will be ensuring that the brand and brand values run through the DNA of the whole business. Initiating innovative ways to communicate the brand to both existing and new customers and the internal stakeholders. Keeping the brand fresh and ahead of the competition
  • Assisting in the management of marketing material, website updates, and social media whilst ensuring that all documents and marketing material are current, accurate, and properly reflect the brand and desired message
  • Responsible for the planning, production, and reporting of all MeDirect communications, liaising closely with the CRM Executive to segment customer data for mailings
  • Continually evaluating the public relations strategy whilst being responsible for the coordination, delivery, and reporting of all PR campaigns and further developing all PR relationships maximising brand exposure through all channels
  • Proactively generating ways to advance the Bank’s brand in publications, digital media, speaking opportunities, conference participation, and other forms of advertising including the identification of the best award(s) to target and put together a strategy to win such awards
  • Working with the marketing manager and team to plan the annual content strategy whilst producing engaging multi-channel content both ahead of time and to tight deadlines when required

Required knowledge, skills and experience

  • Bachelor’s Degree in Marketing or related field
  • Minimum of five years’ experience in PR and Marketing
  • Excellent command of Maltese and English languages
  • Thorough understanding of branding principles and approach/methods through multimedia

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We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.

For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.