Duties and responsibilities
- Providing support to customers via telephone, emails and secure messages whilst abiding by applicable policies and procedures
- Encouraging customers to execute standard transactions online by guiding them through the process
- Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements
- Processing online banking applications timely and effectively
- Meeting set KPIs related to service level, lead generation, appointment booking and cross-selling
- Maintaining and improving data quality
- Processing assigned tasks including but not limited to data remediation, inheritance settlements, handling of operations and compliance reports
Required knowledge, skills and experience
- Previous experience in a customer service role
- Excellent verbal and written communication skills in both the Maltese and English languages
- Basic knowledge of banking and financial products will be considered an asset
- MQF Level 4 Standard of education or higher will be considered an asset
Duties and responsibilities
- Working as part of the BI & Data Mining team to build engaging and visually appealing BI reports and dashboards
- Performing data analysis and creating performant documents where required.
- Writing and testing good-quality scripts and queries
- Liaising with the deputy head and / or senior members of the team to interact with business stakeholders for requirement definition
- Collaborating with the Data Engineering team to raise warehousing requests or highlight data quality issues
- Ramping up knowledge on the BI tools and solutions utilised within the team including QlikSense, MicroStrategy and NPrinting
Required knowledge, skills and experience
- Bachelor’s degree in an IT/Finance-related subject or 3+ years of relevant experience
- Good analytical skills and SQL knowledge
- Good grasp of data architecture, data warehouse and BI platforms
- Experience in the use of collaborative tools (GitLab, Jira, Confluence)
- Self-driven and proactive approach towards given tasks and learning
- Experience with QlikSense, QlikView and NPrinting is highly desirable
- Previous experience in a financial institution is highly regarded
Duties and responsibilities
- Attracting new customers by answering incoming calls and responding to customer emails
- Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
- Providing customers with information about the Bank’s products and services
- Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
- Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products
Required knowledge, skills and experience
- Native French and/ or Dutch language
- Excellent verbal and written communication skills in English is a plus
- Previous experience in a customer service role will be considered an asset
Duties and responsibilities
- Attracting new customers by answering incoming calls and responding to customer emails
- Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
- Providing customers with information about the Bank’s products and services
- Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
- Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products
Required knowledge, skills and experience
- Native Dutch language
- Excellent verbal and written communication skills in English is a plus
- Previous experience in a Customer Service role will be considered an asset