Customer Support Officer (Dutch)


Duties and responsibilities

  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Bank’s products and services
  • Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products

Required knowledge, skills and experience

  • Native Dutch language
  • Excellent verbal and written communication skills in English is a plus
  • Previous experience in a Customer Service role will be considered an asset

Senior Product Owner


 

Duties and responsibilities

  • Assisting with the proposal of value adding product functionality and features with focus on  user experience improvement by conducting research, analyzing the market and engaging with key stakeholders
  • Gaining an in-depth understanding of customer needs and expectations through the various feedback channels and steering customer-centric product enhancement proposals
  • Communicating ideas and proposals to the applicable group of stakeholders with concise verbal and written communication
  • Owning and being accountable for the end-to-end delivery and management of initiatives for the assigned WealthTech product group/s
  • Working closely with internal and external stakeholders, to make sure the propositions you develop will meet customers’ needs and be compliant with regulations
  • Managing product backlog ensuring adequate prioritisation 
  • Any additional duties which will be assigned by the Head / Manager of the team

Required knowledge, skills and experience

  • Have experience owning and delivering product initiatives from start to finish in a digital set-up
  • Have a strong understanding of the propositional development process and product innovation
  • Experience in customer journey mapping and analysis, and the ability to draw insight and action from customer feedback
  • Previous Digital Investment and Wealth Product Management delivery experience are desirable
  • Good knowledge of core IT concepts and building / iterating products in a digital environment is a plus
  • Strong stakeholder management skills, and the ability to work and learn quickly in a fast paced, fun and dynamic environment.

Customer Service Officer (Dutch/ French)


Duties and responsibilities

  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Bank’s products and services
  • Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products

Required knowledge, skills and experience

  • Native French and/ or Dutch language
  • Excellent verbal and written communication skills in English is a plus
  • Previous experience in a customer service role will be considered an asset

Outbound Customer Service Officer


 Duties and responsibilities

  • Acquiring new customers by helping them complete the onboarding process
  • Providing customers with information about the Bank’s products and services
  • Supporting the Bank’s marketing strategy throughout various campaigns, focusing on x-selling and up-selling of saving and wealth products
  • Generating sales leads and booking appointments for Investment Network
  • Retaining customers who are considering closing their relationship
  • Meeting KPIs related to service level, lead generation, appointment booking and sales
  • Providing backup for Inbound Customer Service Team, by answering incoming calls and responding to customer e-mails when necessary
  • Other duties as may be determined by Manager or Team Leader

Required knowledge, skills and experience

  • Previous experience in a customer service role, ideally focused on sales
  • Excellent verbal and written communication skills in both Maltese and English
  • Basic knowledge of banking and financial products will be considered an asset
  • MQF Level 4 Standard of education or higher will be considered an asset

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We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.

For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.