Customer Service Officer (Dutch/ French)


Duties and responsibilities

  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Bank’s products and services
  • Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products

Required knowledge, skills and experience

  • Native French and/ or Dutch language
  • Excellent verbal and written communication skills in English is a plus
  • Previous experience in a customer service role will be considered an asset

BI Developer


Duties and responsibilities

  • Working as part of the BI & Data Mining team to build engaging and visually appealing BI reports and dashboards
  • Performing data analysis and creating performant documents where required
  • Writing and testing good-quality scripts and queries
  • Liaising with the chapter lead and / or senior members of the team to interact with business stakeholders for requirement definition
  • Collaborating with the Data Engineering team to raise warehousing requests or highlight data quality issues
  • Ramping up knowledge on the BI tools and solutions utilised within the team including QlikSense, MicroStrategy and NPrinting
  • Handling BI Support duties as may be required

Required knowledge, skills and experience

  • Bachelor’s degree in an IT/Finance-related subject or 3+ years of relevant experience
  • Good analytical skills and SQL knowledge
  • Good grasp of data architecture, data warehouse and BI platforms
  • Experience in the use of collaborative tools (GitLab, Jira, Confluence)
  • Experience in banking and regulatory reporting will be considered a strong plus

Senior Product Owner


Duties and responsibilities

  • Making sure the product pipeline is efficiently communicated and effectively executed
  • Gaining an in-depth understanding of customer needs and users and steer the product accordingly
  • Giving input into the functionality of the platform, identifying technical capabilities of the system concerning functional requirements
  • Translating business and functional specifications into structured JIRA tickets to aid the development cycle
  • Ensuring all material relating to a change or project are properly documented in JIRA
  • Delivering ideas and constant market benchmarks
  • Ensure that all projects, that are assigned to you, are delivered on time wherever possible with any risks and delays being documented, communicated and monitored
  • Ensuring that product KPIs are maintained and improved upon as the product evolves
  • Translating business and functional specifications into structured JIRA tickets to aid the development cycle

Required knowledge, skills and experience

  • Previous experience in product management/ownership, with a focus on customer channels and customer experience
  • Experience owning and delivering product initiatives from start to finish
  • Strong understanding of the propositional development process and product innovation
  • Experience in customer journey mapping and analysis, and the ability to draw insight and action from customer feedback
  • Experience working within an Agile environment
  • Good knowledge of core IT concepts and building/iterating products in a digital environment is a plus
  • Experience in cards business is a plus

Product Owner


Duties and responsibilities

  • Enabling rapid, high-quality development by owning and driving your projects and products
  • Giving input into the functionality of the platform, identifying technical capabilities of the system concerning functional requirements
  • Providing analysis for new initiatives by creating business and functional specifications that are in line with best practices and delivered in a timely fashion
  • Translating business and functional specifications into structured JIRA tickets to aid the development cycle
  • Ensuring that all projects assigned are delivered on time wherever possible with any risks and delays being documented, communicated and monitored
  • Delivering ideas and constant market benchmarks
  • Ensuring that product KPIs are maintained and improved upon as the product evolves

Required knowledge, skills and experience

  • At least 1-2 years’ experience in a role in a digital product environment
  • Experience working in a role with a focus on customer channels and customer experience
  • Experience in customer journey mapping and analysis
  • Experience working within an Agile environment will be considered a plus

Customer Support Officer


 Duties and responsibilities

  • Providing support to customers via telephone, emails and secure messages whilst abiding by applicable policies and procedures
  • Encouraging customers to execute standard transactions online by guiding them through the process
  • Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements
  • Processing online banking applications timely and effectively
  • Meeting set KPIs related to service level, lead generation, appointment booking and cross-selling
  • Maintaining and improving data quality
  • Processing assigned tasks including but not limited to data remediation, inheritance settlements, handling of operations and compliance reports

Required knowledge, skills and experience

  • MQF Level 4 Standard of education or higher
  • Previous experience in a customer service role
  • Excellent verbal and written communication skills in both the Maltese and English languages
  • Basic knowledge of banking and financial products will be considered an asset

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We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.

For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.