Operations Officer


Duties and responsibilities

  • Handling service request forms (change of tax status, change of address, amending client data)
  • Processing wealth trade on behalf of clients (buy trades, sell trades)
  • Performing quality control checks on statements (sample checking prior to release to clients)
  • Processing of corporate actions (dividends, coupons, voluntary and mandatory events)
  • Executing maintenance checks (ensuring market events are diarised and received)

Required knowledge, skills and experience

  • A minimum of 1 year working in a banking environment will be considered an asset, but it is not a must
  • Proficiency in Microsoft Office with preference for Excel
  • Good verbal and written communication skills in English
  • Knowledge of banking/wealth products will be considered an asset
  • Knowledge of additional languages such as French or Dutch will be considered an asset

NOC Engineer


Duties and responsibilities

  • Proactively monitoring all production networks, servers, applications, and services
  • Being the first line support to all incidents and outages
  • Responding to Customer Service inquiries
  • Categorising issues and escalating them accordingly
  • Troubleshooting technical issues to provide as much insight as possible to the Layer 2 technical staff
  • Being a single point of contact to the technical teams
  • Documenting all work through tickets and assisting in the growth and maintenance of the company’s knowledge base
  • Documenting procedures, how-to’s, and any other items as required for internal operation
  • Notifying internal stakeholders of any outages or incidents according to SLAs
  • Completing end-of-day tasks and handovers to our out-of-hours partners
  • Supporting our Incident and Problem Management Team with all RCA’s

Required knowledge, skills and experience

  • Basic System Administration experience, preferably on both Windows and Linux environments
  • Basic SQL knowledge
  • Basic Network troubleshooting experience
  • Basic knowledge of working with a ticketing system (preference given to JIRA experience)
  • Basic knowledge of working with a documentation system (Confluence, Wiki, and similar)
  • Technical knowledge with some experience in Customer Service is preferred
  • Knowledge of various monitoring systems (Zabbix, AppDynamics, Grafana)
  • Experience working in the financial industry will be considered an asset
  • ITIL qualification, or experience working in an ITIL environment is a nice to have

Talent Acquisition Specialist


Duties and responsibilities

  • Coordinating the recruitment process internally and external with key stakeholders
  • Sourcing potential candidates through online channels including but not limited to social and professional platforms such as LinkedIn
  • Scheduling of interviews including screening calls, assessments etc.
  • Assessing suitability of candidates for the role they are applying for
  • Drafting job descriptions that reflect each position’s requirements
  • Attending job fairs and recruitment events

Required knowledge, skills and experience

  • Minimum 2 years’ experience as a Talent Acquisition role or similar
  • Familiarity with social media such as LinkedIn
  • Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
  • Excellent verbal and written communication skills in English
  • A keen understanding of the differences between various roles within organizations
  • Experience recruiting for Technical roles will be considered an asset 

Financial Reporting Analyst


Duties and responsibilities

  • Producing monthly financial reports for management and regulatory authorities to support decision making and reporting
  • Taking an active role in data analysis and interpretation in relation to the bank’s capital adequacy and liquidity position
  • Participating in relevant projects, systems implementation and enhancements
  • Building and developing effective working relationship with staff within various business units and other colleagues in Malta, Belgium, Netherlands, the United Kingdom and Turkey
  • Improving the quality of the financial information available and reporting by the team to the stakeholders
  • Assisting with queries from regulatory authorities and external auditors

Required knowledge, skills and experience

  • Strong knowledge of MS Excel
  • Accounting qualification or currently undergoing one will be considered an asset
  • Interest to work in a fast-developing organisation with opportunities to broaden own knowledge on how the banking system works
  • Knowledge of Python and/or SQL will be considered as a plus, however not essential

Senior Product Manager


Duties and responsibilities

  • Advocating and enabling user-centred research and design practices 
  • Building insight on digital channels performance, to enable evidence-based decisions on future developments
  • Owning assigned product roadmaps and managing the delivery of all set initiatives and projects
  • Communicating projects/functionalities roadmaps to all stakeholders
  • Leading a team of Product Managers and Product Owners to define requirements for each feature, and ensuring that the planning and prioritisation is in-line with the value of the new feature will deliver to customers and the business
  • Providing analysis for new initiatives by creating business and functional specifications that are in line with best practices and delivered in a timely fashion
  • Delivering ideas and constant market benchmarks
  • Providing leadership, development and coaching of supervised teams
  • Actively engaging and supporting the development of team members to ensure better performance and succession planning
  • Identifying and instilling best practice, processes and systems and drive continuous improvement environment
  • Responding to escalated customer service complaints connected to digital channels services and functionalities
  • Being responsible for establishing product KPIs and ensuring that they are achieved or maintained throughout the product life cycle

Required knowledge, skills and experience

  • A minimum of 5-7 years’ experience in owning and delivering product initiatives from start to finish
  • Previous Digital Investment and Wealth Product Management delivery experience is a must
  • Have a strong understanding of the propositional development process and product innovation
  • Experience in customer journey mapping and analysis, and the ability to draw insight and action from customer feedback
  • Previous experience in managing/coordinating a team
  • Strong stakeholder management skills, and the ability to work and learn quickly in a fast paced, fun and dynamic environment
  • Good knowledge of core IT concepts and building / iterating products in a digital environment is a plus

IT Security Officer


Duties and responsibilities

  • Assisting the team in conducting control tests, identifying risks, and recommending security controls based on IT security policies, standards, and global information security best practices (such as ISO 27001:2013, CIS, NIST framework)
  • Working with IT security technologies including SIEM, Cloud security technologies, host anti-virus software, content filtering software and monitoring and responding to alerts generated by such technologies.
  • Conducting vulnerability scans using scanning tools, following up on identified vulnerabilities and findings with the respective system owners
  • Co-authoring information security policies, standards to meet legal and regulatory requirements
  • Assisting other team members in delivering security awareness training for MeDirect employees and third-party contractors, and guiding and advising MeDirect employees to ensure information security best practices are implemented within the Bank
  • Assisting with conducting third-party cybersecurity due diligence at selection stage
  • Assisting to cyber security incidents by coordinating with the system owners and following-up on by conducting investigations to mitigate future occurrences

Required knowledge, skills and experience

  • Bachelor’s degree in IT, Business and Computing, Information Security, or other similar fields
  • A minimum of 2 years’ experience working in information technology , preferably in the information security field
  • Possession of an information security professional certification is ideal (CISSP, CISA, CISM, Security+)
  • Good understanding of IP, TCP/IP, and other network administration protocols
  • Working knowledge of security technologies including cloud security tools, firewalls, anti-virus, content filtering and vulnerability scanning software
  • Working knowledge of information security policies, standards and procedures will be considered an asset
  • Good presentation and report writing skills
  • Excellent verbal and written communication skills in English

Product Manager


Duties and responsibilities

  • Defining market opportunities within the investment sector, determined by an analytical assessment. You will translate the market needs into product specific criteria and support the product development and commercialisation process
  • Carrying out research to determine customer needs and expectations to develop new products within the Investment and Wealth digital product streams
  • Providing market-driven input to individual product plans and strategy and managing the product’s life cycle by analysing product direction, pricing, profit plans and product development
  • Regularly monitoring and analysing data pertaining to products and competitive markets to provide insights, observations, and recommendations to obtain goals
  • Assisting with the preparation of product training presentations and other various internal presentations
  • Creating necessary product sales support and training information, including product feature summaries, competitive evaluations, and pricing comparisons
  • Providing the marketing team with information for promoting products and assisting with the development of the marketing strategy
  • Helping resolve quality issues and drive changes that affect P&L
  • Participating in user/customer observation and take an active role in leading some efforts
  • Working closely with internal and external stakeholders, to make sure the propositions you develop will meet customer needs and be compliant with regulations
  • Performing additional responsibilities as requested to achieve business objectives
  • Being an expert in the digital Investment and Wealth subject matter expert (SME), supporting all functions as needed, eg. Broker platforms

Required knowledge, skills and experience

  • Previous digital Investment and Wealth product management delivery experience is a must
  • Have a good understanding of investment regulations and the related regulatory environment
  • A minimum of 5 years’ experience in Product Management
  • Thorough understanding of the European banking industry (the Malta specific regulation is a plus, but not essential)
  • Excellent command of English languages
  • Ability to work independently and high attention to detail

Customer Support Officer


 Duties and responsibilities

  • Providing support to customers via telephone, emails and secure messages whilst abiding by applicable policies and procedures
  • Encouraging customers to execute standard transactions online by guiding them through the process
  • Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements
  • Processing online banking applications timely and effectively
  • Meeting set KPIs related to service level, lead generation, appointment booking and cross-selling
  • Maintaining and improving data quality
  • Processing assigned tasks including but not limited to data remediation, inheritance settlements, handling of operations and compliance reports

Required knowledge, skills and experience

  • MQF Level 4 Standard of education or higher
  • Previous experience in a customer service role
  • Excellent verbal and written communication skills in both the Maltese and English languages
  • Basic knowledge of banking and financial products will be considered an asset

Back Office & Settlements Officer


Duties and responsibilities

  • Processing of Incoming and Outgoing Payments
  • Processing of Payment investigations
  • Handling the settlement of Wealth Trade orders and Treasury deals
  • Clearing of Local and Foreign Cheques
  • Inputting of Journal Entries
  • Assisting the Senior Officer or the Manager in their day to day duties whilst ensuring that this is done in an efficient and timely manner
  • Supporting any requests coming through internal departments and external institutions
  • Working on administrative tasks which include the scanning and filing of documentation

Required knowledge, skills and experience

  • Diploma in Finance, Banking or a related field, or relevant technical skills
  • Knowledge of SWIFT functionality
  • Proficiency in Microsoft Excel
  • Fluent in English
  • Experience in a similar role will be considered an asset

Site Reliability Engineer – Corporate IT


Duties and responsibilities

  • Actively participating in the design, setup and configuration process for the introduction of new systems and infrastructure related projects
  • Maintaining and compiling procedures and documentation for all systems under the Corporate team responsibility
  • Installing and maintaining up to date Operational System software, patch levels, firmware, drivers and related services and in adherence with the patch management lifecycle
  • Configuring and customizing software in accordance with the requirements
  • Providing support to other technical staff in performing account management, disk space management, backups, baseline security administration, testing of system features and other systems administration activities
  • Monitoring, analysing and troubleshooting Systems and Services to ensure optimal uptime
  • Producing and maintaining appropriate documentation describing hardware setups, diagrams, operational procedures and overall inventory management
  • Suggesting and promoting System Changes in accordance with company policies and SOPs
  • Engaging in capacity planning and monitoring usage reports
  • Recommending alternatives to infrastructure reconfiguration including replacement or addition of capacity
  • Pro-actively reviewing and monitoring service indicators in order to ensure adherence to agree upon service levels
  • Interacting with software and hardware maintenance providers in enforcing adequate levels of support
  • Reporting and responding to critical security events and take corrective measures per defined security policies and procedures
  • Being responsible for implementation, administration, monitoring and support for switches, firewalls, and other network appliances
  • Participating in an ‘On Call’ roster supporting off hours and weekend activity
  • Keeping abreast with latest technological advances

Required knowledge, skills and experience

  • VMware vCenter, ESXi, vROps
  • Backup Technologies – Veeam
  • SAN Technologies – Pure, HPE
  • Ticketing Systems – Jira
  • Monitoring Software – Zabbix, PRTG
  • Virtual Desktop Environments
  • Networking knowledge – Switches, VPN Concentrators, Firewalls, IDS/IPS – will be considered a strong plus
  • MS Technologies:
    • OS – Server 2016, 2019, Windows 10
    • Active Directory, DHCP, DNS, DFS, Certificate Management
    • MS Exchange
    • SCCM
    • Azure Knowledge (SAML, Azure AD, storage accounts, networking, tenant administration etc.)
    • Azure AD Connect, Azure Information Protection
    • Azure Virtual Desktop
    • Office365 Suite – MS 365 Defender / MS Compliance Manager/ MS Endpoint Manager

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We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.

For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.