Customer Support Officer (Dutch)


Duties and responsibilities

  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Bank’s products and services
  • Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products

Required knowledge, skills and experience

  • Native Dutch language
  • Excellent verbal and written communication skills in English is a plus
  • Previous experience in a Customer Service role will be considered an asset

Manager – Corporate Lending


Duties and responsibilities

  • Managing the bank’s corporate lending portfolio within the set credit risk
    parameters
  • Generating new business whilst strengthening existing relationships
  • Understand Customers needs and develop plans to address them
  • Assess and recommend customer’s proposals in accordance with the bank’s credit policies , credit risk and AML, through in-depth due diligence work
  • Analysing financial documentation including accounts, business projections and plans
  • Handling security documentation
  • Contributing to the development of new products to enhance the bank’s corporate offering
  • Monitoring and evaluating industry trends and opportunities within the market

Required knowledge, skills and experience

  • Have a minimum of three years experience in Business banking
  • Hold a diploma or degree in Business management or Banking and Finance
  • Be able to prioritise and work under pressure
  • Have a strong research and analytical skills
  • Possess Excellent Microsoft office application skills mainly in the use of MS Excel and MS Word
  • Demonstrate excellent written and verbal communication skills in both English and Maltese with the ability to communicate effectively using a high level of Business English 

Lead QA Engineer


Duties and responsibilities

  • Monitor and participate in scrum team effort to ensure that all quality gates and guidelines are met in a timely manner
  • Collaborate with the TPOs and developers on a day-to-day basis to ensure all necessary QA tasks are conducted 
  • Delegate work in an effective manner to optimise QA capacity while asserting consistently high quality and coverage
  • Ensure QA sprint goals are met without compromise and provide knowledge transfer sessions prior to a release
  • Provide release assistance by recording test runs and providing pre-release sign off
  • Assist with the identification of team efficiency improvements via automation or other means
  • Execute tests and use test management tools to record test runs and communicate test results
  • Report, prioritise, and triage defects in a structured and effective manner using issue tracking software
  • Liaise with the automation team for any tests that are ideal candidates for automation 
  • Employ a quality first mindset and collaborate with the QA team to improve test coverage and team effectiveness
  • Any additional duties which will be assigned by the Head of the team

Required knowledge, skills and experience

  • University degree in Computer Science or relevant field
  • Minimum of 3 years’ experience in lead roles, ideally within QA
  • Organised and methodical towards approaching complex tasks and improving processes
  • Strong knowledge of RESTful API Web Services and testing clients such as Postman
  • Basic proficiency in an OOP language will be considered a major asset
  • Clear understanding of software testing concepts at system integration and e2e levels
  • Experience with Bash and versioning tools such as Git
  • Ability to access and traverse application logs to perform detailed root cause analysis
  • Strong communication skills and approachable personality
  • Experience with issue tracking tools such as Jira and test tracking tools such as Testrail or Xray
  • Knowledge of payments and/or banking experience will be considered a major asset

Officer – Corporate Actions


Duties and responsibilities

  • Oversee the end-to-end processing of corporate actions, including dividends, mergers, acquisitions, and other events affecting securities held by the bank
  • Ensure compliance with regulatory requirements and industry best practices
  • Identify and mitigate risks associated with corporate actions processing
  • Implement controls to minimize operational errors and discrepancies
  • Collaborate with internal teams, including Investment network, Compliance, and Contact Centre, to facilitate seamless communication and execution of corporate actions
  • Act as a liaison with external stakeholders, such as custodians and auditors
  • Maintain accurate records of corporate actions-related information
  • Ensure all documentation is in compliance with internal policies and regulatory standards
  • Continuously assess and enhance corporate actions processes to improve efficiency and reduce operational risk
  • Provide recommendations for system enhancements and automation opportunities
  • Stay informed about industry developments and share knowledge with the team
  • Any additional duties which will be assigned by the Deputy Senior Manager

Required knowledge, skills and experience

  • Previous working experience in banking or a financial institutional environment will be considered an asset
  • Proficiency in Microsoft Office, with preference for Excel
  • Strong team player, with a keen attention to detail
  • Proficient in written and spoken English. Other languages will be considered an asset
  • Knowledge of securities, financial markets, and regulatory requirements will be considered an asset
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments

DevOps Engineer


Duties and responsibilities

  • Perform system installations, configurations, and maintenance, as well as troubleshooting of system issues, escalating when necessary
  • Address issues or feature requests by collecting necessary details
  • Document and maintain Standard Operating Procedures (SOPs) for both existing and new procedures
  • Collaborate closely with developers and other technical teams to ensure high-quality deliverables.
  • Engage in daily tasks of the DevOps team, focusing on process optimization, control, and automation using various available tools such as schedulers and scripts.
  • Follow up on issue resolution and documentation with vendors and internal teams.Undertake other duties as assigned by the Senior Manager – Core DevOps.

Required knowledge, skills and experience

  • Strong communication, analytical, and organizational skills.
  • Proficiency in Linux, preferably on RHEL-based distributions.
  • Proficiency in Windows Servers for executing daily tasks and large-scale projects.
  • Understanding of PL/PGSQL for handling production deployments and change requests.
  • Experience with Incident Management and Release Management processes.
  • Experience with automation tools like Ansible, Terraform, or similar.
  • Ability to execute queries on RDBMS systems including Oracle, MS SQL Server, PostgreSQL, and MySQL for daily support and maintenance operations.
  • Familiarity with monitoring tools such as Prometheus, Zabbix, Grafana, Loki, Graylog, and/or App Dynamics.
  • Experience with Java Application servers such as Tomcat, JBOSS, or Websphere.
  • Advanced proficiency in scripting languages like Bash, Perl, Python, Powershell or PHP.
  • Capability to work independently, prioritize tasks, and meet deadlines.
  • Fully proficient and articulate in English Language.
  • Driven and motivated, with a focus on result-oriented goals.
  • Knowledge of load balancing technologies such as HA-Proxy and F5.
  • Good understanding of TCP/IP, Routing, and Firewalling concepts.
  • Being aware of Cyber Threats and mitigation strategies
  • Good understanding of GIT or GITHUB workflows
  • Prior experience in a DevOps role or similar

Officer – Oversight Operations


Duties and responsibilities

  • Participate in the setup of new correspondent banks and NOSTROs
  • Maintain and distribute the Bank’s cash and securities settlements SSIs
  • Define and update counterparties, SSIs, new securities, and cashflows
  • Ensure daily reconciliation of NOSTRO accounts and other suspense accounts, investigating open items with relevant teams
  • Perform and review regular reconciliations of trailer fees
  • Process and reconcile invoice payments
  • Gain expertise in reporting tools to automate reconciliations and enhance report generation efficiency
  • Coordinate and attend necessary internal and/or external meetings
  • Assist the team and other departments with ad hoc tasks and queries
  • Perform any other duties as assigned by your supervisor or direct line manager

Required knowledge, skills and experience

  • A minimum of 1 year experience in a similar role
  • Proficiency with MS Office in particular with MS Excel
  • Excellent verbal and written communication skills in English, Maltese will be considered as an asset

Senior Manager – Internal Audit


Duties and responsibilities

  • Audit Universe (AU) monitoring (new projects/products/services, regulatory changes, emerging risks and incidents) and priority/risk level scoring for assigned segments
  • The formulation of appropriate audit review cycle plans and defining (risk/control/testing) audit programmes
  • Managing and performing end-to-end audit review missions (planning, scoping, fieldwork, business owner debriefing, reporting and internal / external stakeholder informing) in a local or groupwide setting
  • Steering, coaching and/or providing expertise support to other Internal Auditors participating in groupwide or local audit missions
  • Raising awareness and providing training on assigned expertise domains within the groupwide IAF
  • Conducting follow-up on recommendation and action plan realisation
  • Taking part in major business initiatives and projects in an advisory or sounding board capacity and in direct interact with Business Line Management and subject matter experts;  Executive Management and control function (Risk/Compliance/DPO/Finance/…) stakeholders; and Audit Committee Members and Regulators   

Required knowledge, skills and experience

  • A relevant Degree (or equivalent experience) in Financial Services, Business Administration, Audit, Finance, or Accounting.
  • Between 7 to 10 years of relevant experience in Internal Audit or Risk Management (in part);
  • Considerable, demonstrable experience in managing / steering, risk managing, monitoring, or auditing in the Financial Services sector. Prior experience in Banking is a plus.
  • CIA, CFA, … certification or willingness to get certification desirable but no strict requirement.
  • Strong understanding or interest in corporate governance and the regulatory environment.
  • Knowledge of IA standards and internal audit best practices. 
  • Exposure to financial services, banking products, operational banking processes, is a requirement.
  • Professional proficiency in English (written/oral) is a must, proficiency in French, Dutch or other languages is an advantage.
  • Able to work well autonomously as well as with a variety of personalities and all staff irrespective of their status in the organisation, feel comfortable in a fast moving multi-cultural and cross-border environment and able to balance multiple work priorities.
  • Possess sound judgement, business risk awareness, and inquisitive personality; ability to think critically and critic event and outcome professionally.
  • Be a well-organized self-starter with clear leadership, outspoken problem-solving and convincing skills. 

Internal Audit – ICT Expert


Duties and responsibilities

  • ICT/Cyber risk universe monitoring (new projects and technologies, adjusted release practice, regulatory changes, emerging risks and incidents) and priority / risk level scoring
  • The formulation of appropriate audit review cycle plans and defining (risk/control/testing) audit programmes
  • Managing and performing end-to-end audit review missions (planning, scoping, fieldwork, business owner debriefing, reporting and internal / external stakeholder informing)
  • Steering and coaching of Internal Auditors participating in groupwide ICT / Cyber audits and / or covering specific ICT / Cyber topics within their respective business process audit missions
  • Raising awareness and providing training on ICT / Cyber risks within the groupwide IAF
  • Conducting follow-up on recommendation and action plan realisation
  • Taking part in major IT initiatives and projects in an advisory or sounding board capacity, as well as partake in reviews of security systems and internal controls under development, and interact with ICT / Business Process Operators, Experts, Line Management;  Executive Management and control functions (Risk/Compliance/ITSO); and Audit Committee Members and Regulators                

Required knowledge, skills and experience

  • A relevant Degree (or equivalent experience) in Information Technology or Computer Science or a related field; qualifications in Financial Services, Business Administration, Audit, Finance, or Accounting are an advantage
  • Minimum 5 to 7 years of relevant professional IT / Cyber risk management or audit experience; additional seniority is an advantage and will be reflected in the actual function level / position scaling and the related tasks and responsibilities
  • A prior internal/external audit position in ICT Governance / IT Audit or in IT Security is a clear plus
  • Considerable, demonstrable experience in managing / steering, risk managing, monitoring or auditing complex ICT environments in line with applicable compliance regulations, related directives and guidelines, internal control regimes, development frameworks, and market best practices
  • CISA, CIA, Agila ACCA, ACA … certification or willingness to get certification desirable
  • CRISC, CSX-P, CISM, CIA, CFA, SCRUM, CA … or equivalent certificate is an advantage but no strict requirement
  • Strong understanding or interest in corporate governance and the regulatory environment. Understanding of information security standards, best practices for securing computer systems, and applicable laws and regulations
  • Exposure to data analysis techniques using Excel, SQL based tools or other specialised software, to cloud technologies, to industry framework such as ITIL and COBIT and/or to modern development practices including CI/CD, Test Driven Development, SCRUM or Kanban is an advantage
  • Professional proficiency in English (written / oral) is a must, proficiency in other languages (French, Dutch, Italian, …) is an advantage
  • Able to work well with a variety of personalities and all staff irrespective of their status in the organisation, feel comfortable in a fast moving multi-cultural and cross-border environment and able to balance multiple work priorities
  • Possess sound judgement, business risk awareness, and inquisitive personality; ability to think critically and critic event and outcome professionally
  • Be a well-organized self-starter with clear leadership, outspoken problem-solving and convincing skills

Manager – Internal Audit


Duties and responsibilities

  • Audit Universe (AU) monitoring (new projects/products/services, regulatory changes, emerging risks and incidents) and priority/risk level scoring for assigned segments
  • The formulation of appropriate audit review cycle plans and defining (risk/control/testing) audit programmes
  • Managing and performing end-to-end audit review missions (planning, scoping, fieldwork, business owner debriefing, reporting and internal / external stakeholder informing) in a local or groupwide setting  
  • Steering, coaching and/or providing expertise support to other Internal Auditors participating in groupwide or local audit missions
  • Raising awareness and providing training on assigned expertise domains within the groupwide IAF
  • Conducting follow-up on recommendation and action plan realisation
  • Taking part in major business initiatives and projects in an advisory or sounding board capacity and in direct interact with Business Line Management and subject matter experts;  Executive Management and control function (Risk/Compliance/DPO/Finance/…) stakeholders; and Audit Committee Members and Regulators                

Required knowledge, skills and experience

  • A relevant Degree (or equivalent experience) in Financial Services, Business Administration, Audit, Finance, or Accounting
  • Between 5 to 7 years of relevant experience in Internal Audit or Risk Management (in part)
  • Considerable, demonstrable experience in managing / steering, risk managing, monitoring, or auditing in the Financial Services sector. Prior experience in Banking is a plus
  • CIA, CFA, … certification or willingness to get certification desirable but no strict requirement
  • Strong understanding or interest in corporate governance and the regulatory environment
  • Knowledge of IA standards and internal audit best practices
  • Exposure to financial services, banking products, operational banking processes, is a requirement
  • Professional proficiency in English (written/oral) is a must, proficiency in French, Dutch or other languages is an advantage
  • Able to work well autonomously as well as with a variety of personalities and all staff irrespective of their status in the organisation, feel comfortable in a fast moving multi-cultural and cross-border environment and able to balance multiple work priorities
  • Possess sound judgement, business risk awareness, and inquisitive personality; ability to think critically and critic event and outcome professionally
  • Be a well-organized self-starter with clear leadership, outspoken problem-solving and convincing skills

Application Support Engineer


Duties and responsibilities

  • Taking ownership of software platforms relating to the bank’s core operations
  • Reviewing, analyzing and taking ownership of daily ticket production, ensuring that issues and requests are acknowledged and resolved within agreed Service Level Agreement, in accordance with their priority
  • Supporting the healthiness of the Core Applications through implementation and testing of the latest releases and patches delivered by Third Party Suppliers throughout the year
  • Ensuring the smooth operation of platforms and monitoring for repeated issues, performing root cause analysis where necessary
  • Escalating relevant issues and concerning scenario for the attention of the team, to enable emergency side procedures to be invoked in case of necessity
  • Assisting in post-implementation continuous improvement efforts in enhancing performance
  • Collaborating with the various business, technology, and external supplier teams to provide system support, testing and documentation
  • The role requires to provide availability to be included as part of a weekly on-call rota to support and maintain core critical processes during Out Of Office Hours
  • Any additional duties which will be assigned by the Head/Manager of the team

Required knowledge, skills and experience

  • Knowledge of SQL technologies (Microsoft SQL). Any prior knowledge of Postgres SQL would be considered as an asset
  • Knowledge and experience of Atlassian Cloud Suite, with proficiency on Jira and Confluence
  • Experience with Windows and Linux operating system environments
  • Self-motivated and willing to work in an energetic, fast paced team environment
  • Strong organizational and project management skills
  • Effective problem solving, judgment, and independent thinking skills for troubleshooting, repair, and recognition of acceptable or unacceptable software quality
  • Prior Experience in Microsoft Dynamics Nav software, together with its respective development tool is considered an asset
  • Any knowledge or exposure of IT Service Management environment, with governance under ITIL (Information Technology Infrastructure Library) framework would be considered as an asset

Login

We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.

For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.