Duties and responsibilities
- Handling service request forms (change of tax status, change of address, amending client data)
- Processing wealth trade on behalf of clients (buy trades, sell trades)
- Performing quality control checks on statements (sample checking prior to release to clients)
- Processing of corporate actions (dividends, coupons, voluntary and mandatory events)
- Executing maintenance checks (ensuring market events are diarised and received)
Required knowledge, skills and experience
- A minimum of 1 year working in a banking environment will be considered an asset, but it is not a must
- Proficiency in Microsoft Office with preference for Excel
- Good verbal and written communication skills in English
- Knowledge of banking/wealth products will be considered an asset
- Knowledge of additional languages such as French or Dutch will be considered an asset
Duties and responsibilities
- Proactively monitoring all production networks, servers, applications, and services
- Being the first line support to all incidents and outages
- Responding to Customer Service inquiries
- Categorising issues and escalating them accordingly
- Troubleshooting technical issues to provide as much insight as possible to the Layer 2 technical staff
- Being a single point of contact to the technical teams
- Documenting all work through tickets and assisting in the growth and maintenance of the company’s knowledge base
- Documenting procedures, how-to’s, and any other items as required for internal operation
- Notifying internal stakeholders of any outages or incidents according to SLAs
- Completing end-of-day tasks and handovers to our out-of-hours partners
- Supporting our Incident and Problem Management Team with all RCA’s
Required knowledge, skills and experience
- Basic System Administration experience, preferably on both Windows and Linux environments
- Basic SQL knowledge
- Basic Network troubleshooting experience
- Basic knowledge of working with a ticketing system (preference given to JIRA experience)
- Basic knowledge of working with a documentation system (Confluence, Wiki, and similar)
- Technical knowledge with some experience in Customer Service is preferred
- Knowledge of various monitoring systems (Zabbix, AppDynamics, Grafana)
- Experience working in the financial industry will be considered an asset
- ITIL qualification, or experience working in an ITIL environment is a nice to have
Duties and responsibilities
- Coordinating the recruitment process internally and external with key stakeholders
- Sourcing potential candidates through online channels including but not limited to social and professional platforms such as LinkedIn
- Scheduling of interviews including screening calls, assessments etc.
- Assessing suitability of candidates for the role they are applying for
- Drafting job descriptions that reflect each position’s requirements
- Attending job fairs and recruitment events
Required knowledge, skills and experience
- Minimum 2 years’ experience as a Talent Acquisition role or similar
- Familiarity with social media such as LinkedIn
- Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
- Excellent verbal and written communication skills in English
- A keen understanding of the differences between various roles within organizations
- Experience recruiting for Technical roles will be considered an asset
Duties and responsibilities
- Producing monthly financial reports for management and regulatory authorities to support decision making and reporting
- Taking an active role in data analysis and interpretation in relation to the bank’s capital adequacy and liquidity position
- Participating in relevant projects, systems implementation and enhancements
- Building and developing effective working relationship with staff within various business units and other colleagues in Malta, Belgium, Netherlands, the United Kingdom and Turkey
- Improving the quality of the financial information available and reporting by the team to the stakeholders
- Assisting with queries from regulatory authorities and external auditors
Required knowledge, skills and experience
- Strong knowledge of MS Excel
- Accounting qualification or currently undergoing one will be considered an asset
- Interest to work in a fast-developing organisation with opportunities to broaden own knowledge on how the banking system works
- Knowledge of Python and/or SQL will be considered as a plus, however not essential
Duties and responsibilities
- Advocating and enabling user-centred research and design practices
- Building insight on digital channels performance, to enable evidence-based decisions on future developments
- Owning assigned product roadmaps and managing the delivery of all set initiatives and projects
- Communicating projects/functionalities roadmaps to all stakeholders
- Leading a team of Product Managers and Product Owners to define requirements for each feature, and ensuring that the planning and prioritisation is in-line with the value of the new feature will deliver to customers and the business
- Providing analysis for new initiatives by creating business and functional specifications that are in line with best practices and delivered in a timely fashion
- Delivering ideas and constant market benchmarks
- Providing leadership, development and coaching of supervised teams
- Actively engaging and supporting the development of team members to ensure better performance and succession planning
- Identifying and instilling best practice, processes and systems and drive continuous improvement environment
- Responding to escalated customer service complaints connected to digital channels services and functionalities
- Being responsible for establishing product KPIs and ensuring that they are achieved or maintained throughout the product life cycle
Required knowledge, skills and experience
- A minimum of 5-7 years’ experience in owning and delivering product initiatives from start to finish
- Previous Digital Investment and Wealth Product Management delivery experience is a must
- Have a strong understanding of the propositional development process and product innovation
- Experience in customer journey mapping and analysis, and the ability to draw insight and action from customer feedback
- Previous experience in managing/coordinating a team
- Strong stakeholder management skills, and the ability to work and learn quickly in a fast paced, fun and dynamic environment
- Good knowledge of core IT concepts and building / iterating products in a digital environment is a plus
Duties and responsibilities
- Assisting the team in conducting control tests, identifying risks, and recommending security controls based on IT security policies, standards, and global information security best practices (such as ISO 27001:2013, CIS, NIST framework)
- Working with IT security technologies including SIEM, Cloud security technologies, host anti-virus software, content filtering software and monitoring and responding to alerts generated by such technologies.
- Conducting vulnerability scans using scanning tools, following up on identified vulnerabilities and findings with the respective system owners
- Co-authoring information security policies, standards to meet legal and regulatory requirements
- Assisting other team members in delivering security awareness training for MeDirect employees and third-party contractors, and guiding and advising MeDirect employees to ensure information security best practices are implemented within the Bank
- Assisting with conducting third-party cybersecurity due diligence at selection stage
- Assisting to cyber security incidents by coordinating with the system owners and following-up on by conducting investigations to mitigate future occurrences
Required knowledge, skills and experience
- Bachelor’s degree in IT, Business and Computing, Information Security, or other similar fields
- A minimum of 2 years’ experience working in information technology , preferably in the information security field
- Possession of an information security professional certification is ideal (CISSP, CISA, CISM, Security+)
- Good understanding of IP, TCP/IP, and other network administration protocols
- Working knowledge of security technologies including cloud security tools, firewalls, anti-virus, content filtering and vulnerability scanning software
- Working knowledge of information security policies, standards and procedures will be considered an asset
- Good presentation and report writing skills
- Excellent verbal and written communication skills in English
Duties and responsibilities
- Defining market opportunities within the investment sector, determined by an analytical assessment. You will translate the market needs into product specific criteria and support the product development and commercialisation process
- Carrying out research to determine customer needs and expectations to develop new products within the Investment and Wealth digital product streams
- Providing market-driven input to individual product plans and strategy and managing the product’s life cycle by analysing product direction, pricing, profit plans and product development
- Regularly monitoring and analysing data pertaining to products and competitive markets to provide insights, observations, and recommendations to obtain goals
- Assisting with the preparation of product training presentations and other various internal presentations
- Creating necessary product sales support and training information, including product feature summaries, competitive evaluations, and pricing comparisons
- Providing the marketing team with information for promoting products and assisting with the development of the marketing strategy
- Helping resolve quality issues and drive changes that affect P&L
- Participating in user/customer observation and take an active role in leading some efforts
- Working closely with internal and external stakeholders, to make sure the propositions you develop will meet customer needs and be compliant with regulations
- Performing additional responsibilities as requested to achieve business objectives
- Being an expert in the digital Investment and Wealth subject matter expert (SME), supporting all functions as needed, eg. Broker platforms
Required knowledge, skills and experience
- Previous digital Investment and Wealth product management delivery experience is a must
- Have a good understanding of investment regulations and the related regulatory environment
- A minimum of 5 years’ experience in Product Management
- Thorough understanding of the European banking industry (the Malta specific regulation is a plus, but not essential)
- Excellent command of English languages
- Ability to work independently and high attention to detail
Duties and responsibilities
- Providing support to customers via telephone, emails and secure messages whilst abiding by applicable policies and procedures
- Encouraging customers to execute standard transactions online by guiding them through the process
- Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements
- Processing online banking applications timely and effectively
- Meeting set KPIs related to service level, lead generation, appointment booking and cross-selling
- Maintaining and improving data quality
- Processing assigned tasks including but not limited to data remediation, inheritance settlements, handling of operations and compliance reports
Required knowledge, skills and experience
- MQF Level 4 Standard of education or higher
- Previous experience in a customer service role
- Excellent verbal and written communication skills in both the Maltese and English languages
- Basic knowledge of banking and financial products will be considered an asset
Duties and responsibilities
- Processing of Incoming and Outgoing Payments
- Processing of Payment investigations
- Handling the settlement of Wealth Trade orders and Treasury deals
- Clearing of Local and Foreign Cheques
- Inputting of Journal Entries
- Assisting the Senior Officer or the Manager in their day to day duties whilst ensuring that this is done in an efficient and timely manner
- Supporting any requests coming through internal departments and external institutions
- Working on administrative tasks which include the scanning and filing of documentation
Required knowledge, skills and experience
- Diploma in Finance, Banking or a related field, or relevant technical skills
- Knowledge of SWIFT functionality
- Proficiency in Microsoft Excel
- Fluent in English
- Experience in a similar role will be considered an asset
Duties and responsibilities
- Actively participating in the design, setup and configuration process for the introduction of new systems and infrastructure related projects
- Maintaining and compiling procedures and documentation for all systems under the Corporate team responsibility
- Installing and maintaining up to date Operational System software, patch levels, firmware, drivers and related services and in adherence with the patch management lifecycle
- Configuring and customizing software in accordance with the requirements
- Providing support to other technical staff in performing account management, disk space management, backups, baseline security administration, testing of system features and other systems administration activities
- Monitoring, analysing and troubleshooting Systems and Services to ensure optimal uptime
- Producing and maintaining appropriate documentation describing hardware setups, diagrams, operational procedures and overall inventory management
- Suggesting and promoting System Changes in accordance with company policies and SOPs
- Engaging in capacity planning and monitoring usage reports
- Recommending alternatives to infrastructure reconfiguration including replacement or addition of capacity
- Pro-actively reviewing and monitoring service indicators in order to ensure adherence to agree upon service levels
- Interacting with software and hardware maintenance providers in enforcing adequate levels of support
- Reporting and responding to critical security events and take corrective measures per defined security policies and procedures
- Being responsible for implementation, administration, monitoring and support for switches, firewalls, and other network appliances
- Participating in an ‘On Call’ roster supporting off hours and weekend activity
- Keeping abreast with latest technological advances
Required knowledge, skills and experience
- VMware vCenter, ESXi, vROps
- Backup Technologies – Veeam
- SAN Technologies – Pure, HPE
- Ticketing Systems – Jira
- Monitoring Software – Zabbix, PRTG
- Virtual Desktop Environments
- Networking knowledge – Switches, VPN Concentrators, Firewalls, IDS/IPS – will be considered a strong plus
- MS Technologies:
- OS – Server 2016, 2019, Windows 10
- Active Directory, DHCP, DNS, DFS, Certificate Management
- MS Exchange
- SCCM
- Azure Knowledge (SAML, Azure AD, storage accounts, networking, tenant administration etc.)
- Azure AD Connect, Azure Information Protection
- Azure Virtual Desktop
- Office365 Suite – MS 365 Defender / MS Compliance Manager/ MS Endpoint Manager