Duties and responsibilities
- Providing support to customers via telephone, emails and secure messages whilst abiding by applicable policies and procedures
- Encouraging customers to execute standard transactions online by guiding them through the process
- Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements
- Processing online banking applications timely and effectively
- Meeting set KPIs related to service level, lead generation, appointment booking and cross-selling
- Maintaining and improving data quality
- Processing assigned tasks including but not limited to data remediation, inheritance settlements, handling of operations and compliance reports
Required knowledge, skills and experience
- Previous experience in a customer service role
- Excellent verbal and written communication skills in both the Maltese and English languages
- Basic knowledge of banking and financial products will be considered an asset
- MQF Level 4 Standard of education or higher will be considered an asset
Duties and responsibilities
- Conducting in-house vetting of mortgage and lending facility files to ensure that property titles and security arrangements are in order
- Collaborating with notaries to track the status of documents and handle any pending requirements
- Representing the Bank in legal matters such as loan agreements, waivers, postponements, cancellations, and subrogations, both on-site and off-site
- Handling post-deed procedures to ensure compliance and completion
- Offering legal advice to internal departments on property-related matters
- Assisting with other contracts and legal matters as needed by the Legal Department
Required knowledge, skills and experience
- A valid warrant as a Notary or Lawyer
- Previous experience in contracts vetting, preferably within the financial or banking sector, or a reputable legal firm/notarial office
- An in-depth understanding of notarial legislation and civil law
- Strong analytical skills, an ability to work independently, and exceptional verbal and written communication skills
- The capability to work efficiently in a fast-paced environment
Duties and responsibilities
- The department is a key function within the MeDirect Group and acts as a support function for several areas
- The selected candidate will be exposed to various areas of back-office operations in assisting and managing the team to achieve the targets:
· Inputting / approving of GL entries
· Settlement of Wealth Trade orders
· Settlement of Payment & Treasury orders
· Various Ad-hoc tasks
Required knowledge, skills and experience
- Understanding of Microsoft applications, in most part Excel
- Fluent in spoken & written English
- Team player
- Experience in a similar role, will be considered an asset
- Diploma in Finance, Banking or a related field, or relevant technical skills are considered an asset
Duties and responsibilities
- The department is a key function within the MeDirect Group and acts as a support function for several areas.
- The selected candidate will be exposed to various areas of back-office operations:
· Inputting of GL entries
· Settlement of Wealth Trade orders
· Settlement of Payment & Treasury orders
· Various Ad-hoc tasks
Required knowledge, skills and experience
- Understanding of Microsoft applications, in most part Excel
- Fluent in spoken & written English
- Team player
- Experience in a similar role, will be considered an asset
- Diploma in Finance, Banking or a related field, or relevant technical skills are considered an asset
Duties and responsibilities
- Working as part of the BI & Data Mining team to build engaging and visually appealing BI reports and dashboards
- Performing data analysis and creating performant documents where required.
- Writing and testing good-quality scripts and queries
- Liaising with the deputy head and / or senior members of the team to interact with business stakeholders for requirement definition
- Collaborating with the Data Engineering team to raise warehousing requests or highlight data quality issues
- Ramping up knowledge on the BI tools and solutions utilised within the team including QlikSense, MicroStrategy and NPrinting
Required knowledge, skills and experience
- Bachelor’s degree in an IT/Finance-related subject or 3+ years of relevant experience
- Good analytical skills and SQL knowledge
- Good grasp of data architecture, data warehouse and BI platforms
- Experience in the use of collaborative tools (GitLab, Jira, Confluence)
- Self-driven and proactive approach towards given tasks and learning
- Experience with QlikSense, QlikView and NPrinting is highly desirable
- Previous experience in a financial institution is highly regarded
Duties and responsibilities
- Ensuring compliance with the relevant laws, rules, regulations, and directives issued pursuant to the Investment Services Act, the Banking Act, and other relevant financial services laws
- Ensuring products and services are compliant with regulations
- Assist in the implementing of policies and procedures in relation to rules and regulations
- Monitoring of processes related to compliance risks
- Escalating breaches for appropriate action to be undertaken
- Ensuring the development and maintenance of good relationships with key internal and external stakeholders including local regulators
- Other duties as may be determined from time to time by the Senior Specialist – Regulatory Compliance
Required knowledge, skills and experience
- Bachelor’s Degree in Finance, Banking, Compliance or related discipline (not mandatory)
- Minimum of 3-4 years of relevant experience
- Sound understanding of Banking and Investment Services related rules and regulations and good knowledge of the MFSA rules of conduct
- Knowledge on tax related laws like FATCA, CRS and QI
- Good communication and presentation skills
- Proven ability to learn and to adapt to a changing environment
- Self-motivated and self-driven
- Excellent team player
- Proficiency in Microsoft Office suite is a minimum requirement
Duties and responsibilities
- Participate in squad testing efforts so that all quality gates are met in a timely manner
- Liaise with and report to the Mobile QA Lead to ensure a smooth and effective QA process
- Provide input for mobile app test plans and strategies to be executed prior to releases
- Create test cases and scenarios based on designs or prototypes defined by the product owners
- Execute test plans to provide build signoffs for our IOS and Android mobile apps
- Participate in the beta testing programme to increase release build confidence
- Propose process improvements in the mobile app team via automation or other means
- Report defects and testing progress in a structured and effective manner
- Liaise with the automation team for any tests that are ideal candidates for automation testing
Required knowledge, skills and experience
- University degree in Computer Science or a relevant field
- Minimum of 3 years’ experience in QA roles, including mobile apps and underlying services
- Working experience with emulators, and proficiency in IOS and Android operating systems
- An interest in mobile devices popular in the market and upcoming/available OS versions
- Awareness of advanced mobile testing techniques such as cloud device farms, emulators, MITM proxy interceptors and payload manipulation
- Familiarity with API clients such as Postman to simulate underlying requests/responses is a must
- Experience with issue tracking tools such as Jira and test tracking tools such as Testrail or Xray
- Ability to access and traverse application logs to perform detailed root cause analysis is an asset
- Awareness of Mobile automation frameworks such as Maestro or Appium would be an asset
- Strong communication skills and approachable personality
Duties and responsibilities
- Coordinate and set up ad hoc meetings for both Malta and International credit portfolios
- Take detailed minutes for the Management Credit Committee (MCC) meetings across various portfolios
- Assist in compiling the monthly risk management report
- Support the compilation of monitoring logs
- Assist with data and control checks on the international credit portfolio
Required knowledge, skills and experience
- Excellent communication and organizational skills, with the ability to coordinate multiple tasks efficiently
- Strong analytical abilities with keen attention to detail
- Proficiency in MS Excel
- A background in accounting, banking, or statistics, with some familiarity with financial statements considered an advantage
Duties and responsibilities
- Assist in reviewing and provide input and aid in the development of policies focused on the managing fraud risks
- Review and coordinate debit card fraud alerts daily and coordinate with business for necessary measures taken by the bank
- Ensure information flow and deliverables are met to mitigate fraud by engaging business
- Keep abreast of all the regulatory updates regarding fraud reporting requirements
- Accurately document all actions taken on a case
- Review business actions on reconciliation for debit card fraud disputes claims with the Master Fraud Transactions
- Provide support to the line manager on fraud related matters
- Prepare monthly Operational risk report
- Responsible for maintaining knowledge of fraud situation in the industry
- Report risk information and findings to the immediate supervisor in a timely manner
- Actively participate in team meetings; share information and make suggestions for improvements to fraud operations
- Support in change management assessment process
- Other duties as may be determined from time to time by the Senior Manager
Required knowledge, skills and experience
- Diploma or Bachelor’s degree in Finance with at least 3 years of relevant experience. Alternatively, if you do not have a qualification associated with the financial sector but have at least 5 years of experience in the relevant domain, we encourage you to apply
- Knowledge of GDPR and Business Continuity would be an added benefit
- Passionate about assigned tasks and possess a results-oriented approach
- Must be fluent in written and verbal English. Proficiency in French and/or Dutch would be an added advantage
Duties and responsibilities
- Assist in reviewing and provide input and aid in the development of policies focused on the managing fraud risks
- Review and coordinate debit card fraud alerts daily and coordinate with business for necessary measures taken by the bank
- Ensure information flow and deliverables are met to mitigate fraud by engaging business
- Keep abreast of all the regulatory updates regarding fraud reporting requirements
- Accurately document all actions taken on a case
- Review business actions on reconciliation for debit card fraud disputes claims with the Master Fraud Transactions
- Provide support to the line manager on fraud related matters
- Prepare monthly Operational risk report
- Responsible for maintaining knowledge of fraud situation in the industry
- Report risk information and findings to the immediate supervisor in a timely manner
- Actively participate in team meetings; share information and make suggestions for improvements to fraud operations
- Support in change management assessment process
Required knowledge, skills and experience
- Diploma or Bachelor’s degree in Finance with at least 3 years of relevant experience. Alternatively, if you do not have a qualification associated with the financial sector but have at least 5 years of experience in the relevant domain, we encourage you to apply
- Knowledge of GDPR and Business Continuity would be an added benefit
- Passionate about assigned tasks and possess a results-oriented approach
- Must be fluent in written and verbal English. Proficiency in French and/or Dutch would be an added advantage