Wealth Manager (Gozo)


Duties and responsibilities

  • Promoting and attracting new affluent and mass affluent customers
  • Preparing and/or assisting in the preparation of customer reviews in line with the bank’s procedure
  • Assisting and attending to customer queries with regards to e-banking, deposit, account opening and other matters
  • Effectively communicating with other areas of the Bank to promote cross-selling
  • Keeping abreast with financial news, industry best practices and related legislation in order to provide support to customers
  • Performing administrative duties to fulfil the exigencies of the role, including but not limited to setting up of new customers, opening of new accounts, updating customers data on the Bank’s core systems, ensuring documentation of customers’ files and investment recommendations is kept up to date
  • Processing receipt of customer cheque deposits, inputting such deposit into the bank’s core system, issuing and advice to customers and scanning the related documentation on the Bank’s document management system

Required knowledge, skills and experience

  • Diploma for Financial Advisors (DipFA) and/or Banking and finance or another equivalent qualification from a tertiary education institution (at least MQF Level 6 or higher).
  • At least 2 years of relevant experience in the financial services industry
  • Proficiency in Microsoft Excel, Word and PowerPoint
  • Excellent written and verbal communication skills in both Maltese and English
  • Preference will be give to applicants who are already PQ’ed and approved to provide investment advice by the MFSA

TechOps Corporate IT


Duties and responsibilities

  • Supporting the Banks IT services, providing application support, performing user maintenance, and taking responsibility and ownership of logged service requests and user incidents.
  • Solving, categorising, and escalating issues to drive down incident levels
  • Onboarding of new joiners, equipment installation and setup
  • Maintaining user-related equipment, software, and inventory
  • Ensuring that best practices and IT processes are followed whilst assisting the Team Leader in standardising and continually improving such processes
  • Assisting the Team Leader in identifying and implementing improvements to the teams incident logging system in order to provide a more effective and efficient service to end users
  • Participating in the extended support duty roster coverage

Required knowledge, skills and experience

  • Basic understanding of Active Directory
  • Knowledge of Operating Systems – Windows and MAC
  • Basic experience in using a ticketing system for managing incidents and support requests
  • Fluency in English, both written and spoken

Business Presentation Designer


Duties and responsibilities

  • Developing and designing presentations – primarily on PowerPoint – that advance key business objectives and tell the story through clean, concise, and well-organized slides
  • Designing and creating different advertising collateral
  • Creating high-quality designs to promote various promotions as needed and the brand overall
  • Designing of online banners and social media presence
  • Being involved in ad-hoc tasks and projects

Required knowledge, skills and experience

  • At least 2 years’ experience of design work demonstrating experience in PR, marketing including data analysis and data visualization
  • Excellent verbal and written communication skills in English
  • Experience working in the financial services industry will be considered an asset

TechOps Corporate IT Chapter Lead


Duties and responsibilities

  • Leading the Service Desk team reporting to the Corporate IT Manager
  • Solving, categorising, and escalating issues to drive down incident levels
  • Being responsible for the onboarding of new joiners, equipment installation and setup
  • Procuring, managing, and maintaining user-related equipment, software, and inventory
  • Maintaining the update lifecycle for workstations which include vulnerability management, updates and patching in a timely manner
  • Assisting in automation and improvement of workstation image deployment across multiple geographical locations
  • Maintaining the bank’s knowledgebase by keeping documentation accordingly
  • Being responsible for the reporting of metrics and KPIs for Helpdesk
  • Participating in an extended support roster coverage

Required knowledge, skills and experience

  • A good understanding of the M365 and Azure ecosystem
  • Knowledge of Active Directory, Operating Systems (Windows and Mac OS), NTFS Permissions, Microsoft Exchange, Backup Procedures
  • Experience in using Jira Service Desk (or equivalent) for managing incidents and support requests
  • Understanding of networking concepts
  • At least 1 year of experience in a team lead position
  • Fluency in English, both written and spoken

MLRO


Duties and responsibilities

  • Ensuring compliance with laws, rules, regulations, and directives issued pursuant to the Prevention of Money Laundering and Funding of Terrorism Regulations (PMLFTR), Bribery & Corruption, and Sanctions regulations
  • Overseeing and ensuring that appropriate systems used for detecting, evaluating and measuring financial crime, as well as appropriate records are updated and maintained in collaboration with other departments of the Bank as required
  • Supporting the Head of FCC in driving multiple, concurrent work streams, review specific deliverables and ensure that project deadlines are met. Proactively engaging and collaborating with First Line key stakeholders to advise on the design of systems, controls and risks pertaining to AML and Sanctions
  • Updating the Head of FCC and the Board Risk Committee Members about proposed Policies and Procedures within the financial crime compliance domain required for adequately addressing the risks associated with Anti-money laundering and countering terrorist financing, as well as those associated with Sanctions and Anti-Bribery and Corruption
  • Receiving and evaluating Unusual Activities Reports (UAR) from all staff and determine the appropriate course of action, including the potential reporting (filing of an STR) to the FIAU, as required, and detailed by the duties of the MLRO. Also, to receive and evaluate any potential notifications or alerts for applicable Sanctions (UN, EU, OFAC, etc.) and determine appropriate actions, including escalation to the Sanctions Monitoring Board
  • Receiving and determining appropriate actions for investigations from any competent Authorities, and to determine potential Assets Freezing or Confiscations as determined by the Assets Recovery Bureau or any other competent Authority
  • Coordinating appropriately and engage with correspondent banks or authorised counterparties in areas associated with the Policies and Procedures applicable to Financial Crime and coordinate appropriate responses and/or escalation on a timely manner
  • Organising and carry out monitoring evaluations, as well as money laundering risk assessments for all the businesses of the bank and ensuring that requests for evaluations by the competent authorities for risk assessments are adequately addressed
  • Providing oversight and assurance by means of ongoing testing and thematic reviews, the effective application of the adopted measures, policies, controls and procedures to ensure compliance with its AML/CFT obligations as part of the overall Financial Crime monitoring plan. Producing regular financial crime management information to be presented to senior management
  • Providing adequate training and mobilise all appropriate internal or external resources required in order to ensure to all staff meet both initial and periodic training in Financial Crime issues, including preventing money laundering, terrorist financing, sanctions and anti-bribery & corruption
  • Managing requests for information and documentation received from the Financial Intelligence Analysis Unit (FIAU), Police Authorities, Courts of Malta and providing timely reports on financial crime activities

Required knowledge, skills and experience

  • Qualification in Banking or Compliance or an equivalent professional qualification from an internationally recognised body
  • Strong technical knowledge of the regulatory framework, international standards and common practises in financial crime compliance within the Financial Services Industry
  • Minimum of 3 years of practical experience in FCC roles within a regulated financial services firm or regulator
  • Experience in testing, sampling and assurance of processes to mitigate risk and/or financial crime investigations is considered an asset
  • Existing Regulatory approval is considered an asset

Customer Support Officer


 Duties and responsibilities

  • Providing support to customers via telephone, emails and secure messages whilst abiding by applicable policies and procedures
  • Encouraging customers to execute standard transactions online by guiding them through the process
  • Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements
  • Processing online banking applications timely and effectively
  • Meeting set KPIs related to service level, lead generation, appointment booking and cross-selling
  • Maintaining and improving data quality
  • Processing assigned tasks including but not limited to data remediation, inheritance settlements, handling of operations and compliance reports

Required knowledge, skills and experience

  • MQF Level 4 Standard of education or higher
  • Previous experience in a customer service role
  • Excellent verbal and written communication skills in both the Maltese and English languages
  • Basic knowledge of banking and financial products will be considered an asset

Junior Finance Analyst – Management Reporting


  Duties and responsibilities

  • Preparing reconciliations and journal entries as part of the month-end closing process
  • Preparing monthly accruals and prepayments
  • Preparing the monthly accounts for small affiliated entities
  • Reviewing and clearing suspense, intercompany and similar accounts
  • Preparing revenue and expenditure variance reports for discussion with team managers
  • Assisting in the preparation of monthly reports for discussion with business owners
  • Assisting in the preparation of the annual operating expenditure budget
  • Preparing sales invoices and following up on receivables
  • Assisting with annual and interim audits
  • Assisting in the preparation of monthly finance reports for the Board of Directors

Required knowledge, skills and experience

  • Part-qualified or newly qualified accountant
  • Very good command of MS Excel
  • Good working knowledge of other Microsoft Office applications, mainly PowerPoint
  • Previous work experience in a similar role will be considered an asset
  • Willingness to learn and take on new challenges with a positive, can-do attitude

Corporate Banking Officer


 Duties and responsibilities

  • Ensuring control requirements of the business are adhered to
  • Ensuring that all payments processed by corporate customers are in line with a company’s business
  • Maintaining a high standard of customer service in order to increase the Bank’s market share
  • Responding to customer’s requests in a timely manner
  • Handling the processing of admin tasks which include e-banking queries, requesting supporting documentation, file reviews and filing

Required knowledge, skills and experience

  • Have a minimum A-level of education
  • Being a team player and able to work with minimal supervision
  • Proficiency with MS Office in particular with MS Excel
  • Excellent verbal and written communication skills in English and Maltese
  • Previous experience working in a corporate team will be considered as an asset

Senior Internal Audit Officer


 Duties and responsibilities

  • Evaluating and monitoring business processes, controls and governance practices
  • Developing and evaluating risk-based audit planning procedures and programmes
  • Assisting or leading in the execution of functional, operational and governance process audits to review and evaluate adequacy and effectiveness of the internal control environment, compliance with Group’s policies and procedures, operating, financial, business and best practices, relevant and related rules, regulations and legislation and identify opportunities for process improvements
  • Preparing accurate, logical and detailed work-papers clearly describing the work performed, test results and conclusions reached. When applicable, reviewing and assessing the work of audit staff
  • Developing preliminary findings and practical solutions or recommendations to improve the Group’s internal control environment
  • Assisting in the preparation of audit reports including the audit findings and appropriate recommendations / corrective actions to be actioned
  • Working with other departments to address issues or gaps identified and follow-up with management to ensure remediation is implemented on a timely basis
  • Tracking and monitoring appropriate follow-up actions
    Maintaining an awareness of audit trends and “best practices and new developments

Required knowledge, skills and experience

  • A minimum of 3 years’ experience in the financial services industry
  • Proficiency in Microsoft Office
  • Being partly or fully qualified in accounting or auditing will be considered an asset
  • Experience in risk management, finance, regulatory reporting, middle office will be considered an asset
  • Excellent written and verbal communications skills in English

Tech B2B Business Development Manager


Duties and responsibilities

  • Proactively driving both outbound leads within the Maltese market
  • Delivering business planning in conjunction with internal and external partners
  • Owning your region and fully understanding the potential channels and prospects needs, identifying any enhancements to the product and service offering to ensure maximum revenue generation
  • In collaboration with the sales organisation and supporting teams, developing a sales strategy for your region, identifying gaps in the market, low hanging fruit and a pricing strategy that is fit for your market
  • Collaborating with various subject matter experts across MeDirect to build your knowledge base so any potential partners know how our solutions are best suited to solve their problems and drive more value to their business
  • Collaborating with Product, Legal, Technical Integrations and other teams across MeDirect, to positively complete contract reviews and SLAs, always ensuring the interests of the organization are paramount
  • Meeting and exceeding annual sales targets
  • Providing feedback from the market to the Product department, helping us understand how we compare to the competition and what we can do to further improve our positioning and drive USPs
  • Negotiating strong commercial models within the set commercial guidelines
    Building and maintaining long-lasting relationships that can have a positive impact on the revenue goals of MeDirect now or in the future
  • Maintaining a detailed understanding of our products and organizational structure, while taking to the market the iteration that derives from the dynamic space we work in

Required knowledge, skills and experience

  • Experience in sales capacity is required. Preference will be given to candidates with more than 2 years’ experience
  • Proven experience of meeting sales-based targets will be considered an asset
  • Ability to work independently with good organization, time management and planning skills
  • Team player mentality with problem solving skills and able to think outside of the box
  • Being able to take responsibility and ownership of your role, duties and pipeline
  • Proficiency in written and spoken English (other languages considered an asset)
  • Preference will be given to candidates with experience working within a fintech or a software house

Login

We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.

For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.