Customer Support Officer


Duties and responsibilities

  • Providing support to customers via telephone, emails and secure messages whilst abiding by applicable policies and procedures
  • Encouraging customers to execute standard transactions online by guiding them through the process
  • Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements
  • Processing online banking applications timely and effectively
  • Meeting set KPIs related to service level, lead generation, appointment booking and cross-selling
  • Maintaining and improving data quality
  • Processing assigned tasks including but not limited to data remediation, inheritance settlements, handling of operations and compliance reports

Required knowledge, skills and experience

  • MQF Level 4 Standard of education or higher
  • Previous experience in a customer service role
  • Excellent verbal and written communication skills in both the Maltese and English languages
  • Basic knowledge of banking and financial products will be considered an asset

Infrastructure Engineer


Duties and responsibilities

  • Configuring, supporting, and maintaining production networks and systems (routers, switches, network appliances, firewalls, voice platforms, production Linux and Windows systems, and the virtualization layer)
  • Creating technical architecture models, utilizing knowledge of the industry and technical trends
  • Preparing written reports and other technical documentation necessary to communicate ideas, concepts, and all the details required to accomplish specific goals
  • Operating the company’s business-critical systems
  • Troubleshooting voice/ network/ security/ operating systems issues and coordinating the installation of such items with appropriate vendors
  • Collaborating with the development teams to enhance and improve system operability
  • Conducting tests of network redundancy, resilience, and failover of managed systems to ensure up-time standards are fully achieved
  • Providing on-call service coverage

Required knowledge, skills and experience

  • In-depth understanding of IP networking including routing, switching, addressing concepts, voice, storage, and operating systems such as Windows and Linux
  • Operational experience with firewalls, VPNs, IPS, and exposure to next-generation firewalls
  • In-depth experience with hardware installation, setup and monitoring
  • In-depth knowledge of virtualization technologies such as VMWare vSphere, storage, and storage networking
  • Preference will be given to candidates who have experience with performance monitoring, cloud connectivity, and highly available networks and systems, distributed in several geographical locations
  • Experience with automation and orchestration of infrastructure processes using tools such as Ansible, Chef, Puppet, etc.
  • Knowledge of Kubernetes and containerized environments will be considered an asset
  • Promoting adherence to security standards and defining processes to guarantee the best-in-class security for network-connected systems.

Senior Risk Analytics Officer


Duties and responsibilities

  • Supporting the Risk Analytics Manager with meeting all the deliverable deadlines associated with external tasks, including ICAAP/ILAAP and Recovery Plan
  • Assisting the Risk Analytics Manager in any other regulatory reporting requirements that may arise
  • Supporting the Risk Management oversight of the Groups’ capital and liquidity risks through complementary reporting, stress testing and performance tracking of the Group’s portfolio
  • Implementing change initiatives such as projects and changes in regulation
  • Contributing in the risk policy and framework creation and updating
  • Producing capital and liquidity risk reports, and any other ad-hoc reports for managerial and executive level audiences
  • Maintaining, running and analysing outputs of risk models and end user computing tools in place, in particular economic capital models and stress testing models
  • Developing end user computing tools as required
  • Ensuring availability of risk data and maintaining integrity of such data and any related risk reports
  • Working in conjunction with subsidiary entities and international offices in Belgium and the UK

Required knowledge, skills and experience

  • A University Degree in Finance, Banking, Mathematics or a related field
  • 2 to 3 years’ experience in a similar role
  • Excellent skills in MS Excel, and proficiency in other MS Office applications
  • Excellent written and verbal communication skills in English

Risk Analytics Officer (Entry Level)


Duties and responsibilities

  • Supporting the Risk Analytics team with meeting all the deliverable deadlines associated with external tasks, including ICAAP/ILAAP and Recovery Plan
  • Assisting the Risk Analytics team in any other regulatory reporting requirements that may arise
  • Supporting the Risk Management oversight of the Groups’ capital and liquidity risks through complementary reporting, stress testing and performance tracking of the Group’s portfolio
  • Contributing to the implementation of change initiatives such as projects and changes in regulation
  • Contributing in the risk policy and framework creation and updating
  • Producing capital and liquidity risk reports, and any other ad-hoc reports for managerial and executive level audiences
  • Supporting in the running and analysing outputs of risk models and end user computing tools in place, in particular economic capital models and stress testing models
  • Ensuring availability of risk data and maintaining integrity of such data and any related risk reports
  • Working in conjunction with subsidiary entities and international offices in Belgium and the UK

Required knowledge, skills and experience

  • A University Degree in Finance, Banking, Mathematics or a related field
  • Knowledge in Financial Risk Management would be considered an asset
  • Skills in MS Excel, and knowledge of other MS Office applications
  • Excellent written and verbal communication skills in English

Atlassian Specialist


Duties and responsibilities

  • Acknowledging and fulfilling all the requests related to maintaining our Atlassian products
  • Designing, developing, and administrating all Atlassian Products (Jira, Confluence, Statuspage, Opsgenie, Trello)
  • Identifying and implementing ad-hoc plugins for Jira and Confluence
  • Acting as a consultant on different company levels to implement new processes and procedures
  • Maintaining our Atlassian environment, ensuring that services are working as expected

Required knowledge, skills and experience

  • Minimum 1-year of experience as Atlassian consultant/developer
  • Good presentation skills, with the ability to provide a proper overview of projects and procedures to a technical and non-technical audience
  • Relevant knowledge of Atlassian products, such as Jira and Confluence
  • Ability to work independently
  • Fluent in English, both written and spoken
  • Atlassian Administrator Certificate would be considered a plus.

Talent Acquisition Specialist (12-month definite contract)


Duties and responsibilities

  • Coordinating the recruitment process internally and external with key stakeholders
  • Sourcing potential candidates through online channels including but not limited to social and professional platforms such as LinkedIn
  • Scheduling of interviews including screening calls, assessments etc.
  • Assessing suitability of candidates for the role they are applying for
  • Drafting job descriptions that reflect each position’s requirements
  • Attending job fairs and recruitment events

Required knowledge, skills and experience

  • Minimum 2 years’ experience as a Talent Acquisition role or similar
  • Familiarity with social media such as LinkedIn
  • Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
  • Excellent verbal and written communication skills in English
  • A keen understanding of the differences between various roles within organizations

Data Engineer


 Duties and responsibilities

  • Designing, developing, testing and supporting data collection and data integration with batched ETL and Real-time data processing
  • Leading the data integration team in building scalable data pipelines
  • Writing scalable code for managing Batch and Real-time data processing, making use of onsite/cloud tools and storage
  • Improving existing batch based ETLs, possibly integrating them in real-time data transformations
  • Maintaining documentation as evolutions/revisions occur

Required knowledge, skills and experience

  • Experience in designing and implementing data streaming solutions involving Kafka, NiFi, Airflow, and Talend technologies
  • Strong analytical and troubleshooting skills working in a Linux environment
  • Experience on Snowflake platform
  • Strong SQL scripting capabilities
  • Experience with Linux based scripting tools such as shell and bash, and programming languages like Java and Python
  • Being familiar with data structures such as JSON and XML
  • Designing and building data pipelines for both batch and real-time data processing
  • Conducting research and development on technologies with the aim of assisting the data platform transformation
  • Excellent written and verbal communication skills in English
  • Familiarity with SCRUM methodology

Employer Branding & Events Coordinator


  Duties and responsibilities

  • Creating creative content and maintaining all existing or new platforms used by the Bank to enhance employer branding presence both internally and externally
  • Coordinating and attending events organised both by the Bank or external suppliers such as Careers EXPO or any other recruitment/branding events
  • Assisting and coming up with initiatives to enhance the employer brand
  • Coordinating, drafting, launching and maintaining the Bank’s internal blog/newsletter
  • Liaising with internal and external stakeholders whenever required
  • Managing all external advertising and job boards such as LinkedIn, Facebook, Instagram etc.
  • Working closely with the recruitment team and Hiring Managers to develop sourcing strategies to meet current and future hiring needs  
  • Organising of office, CSR and other employee events

Required knowledge, skills and experience

  • Minimum one year experience working in a similar role
  • Bachelor’s degree in Marketing or related field
  • Excellent communication and interpersonal skills
  • Creative and outside of the box thinker  

NOC Engineer


Duties and responsibilities

  • Proactively monitoring all production networks, servers, applications, and services
  • Being the first line support to all incidents and outages
  • Responding to Customer Service inquiries
  • Categorising issues and escalating them accordingly
  • Troubleshooting technical issues to provide as much insight as possible to the Layer 2 technical staff
  • Being a single point of contact to the technical teams
  • Documenting all work through tickets and assisting in the growth and maintenance of the company’s knowledge base
  • Documenting procedures, how-to’s, and any other items as required for internal operation
  • Notifying internal stakeholders of any outages or incidents according to SLAs
  • Completing end-of-day tasks and handovers to our out-of-hours partners
  • Supporting our Incident and Problem Management Team with all RCA’s

Required knowledge, skills and experience

  • Basic System Administration experience, preferably on both Windows and Linux environments
  • Basic SQL knowledge
  • Basic Network troubleshooting experience
  • Basic knowledge of working with a ticketing system (preference given to JIRA experience)
  • Basic knowledge of working with a documentation system (Confluence, Wiki, and similar)
  • Technical knowledge with some experience in Customer Service is preferred
  • Knowledge of various monitoring systems (Zabbix, AppDynamics, Grafana)
  • Nice to have:
    • Experience working in the financial industry
    • ITIL qualification, or experience working in an ITIL environment

Operational Risk Officer


  Duties and responsibilities

  • Assisting the Senior Manager in maintaining the organisation’s risk and incident register and coordinating Risk & Control Self-Assessment (RCSA) sessions
  • Investigating operational risk events, including IT-related incidents, and obtaining root cause analysis
  • Tracking timely remediation of issues raised in the RCSA process, or through risk events and IT-related incidents
  • Liaising with various departments across the Bank in the testing of controls
  • Assisting the Senior Manager in preparing and maintaining the Bank’s business continuity plans and Business Impact Analysis
  • Supporting the delivery of timely, accurate and robust operational risk reporting, including shaping the design and strengthening existing reporting processes
  • Interacting frequently with staff members outside the Risk team, based in Malta, London and Belgium in order to assist business areas in identifying, assessing and managing operational risks across the Group

Required knowledge, skills and experience

  • Professional qualification (Diploma or Bachelor’s degree) in Finance or Banking related areas
  • Knowledge in Risk Management and Banking Operations would be considered as an asset
  • Knowledge of Microsoft Office
  • Excellent verbal and written communication skills in English

Login

We strive to ensure a streamlined account opening process, via a structured and clear set of requirements and personalised assistance during the initial communication stages. If you are interested in opening a corporate account with MeDirect, please complete an Account Opening Information Questionnaire and send it to corporate@medirect.com.mt.

For a comprehensive list of documentation required to open a corporate account please contact us by email at corporate@medirect.com.mt or by phone on (+356) 2557 4444.