Duties and responsibilities
- Heading the Operational Risk Management and Business Continuity function of the Group and of its entities MeDirect Bank Malta and MeDirect Bank Belgium s.a. / n.v. (in short, “the Group and its Entities”)
- Leading and driving the team to further strengthen the operational risk management and business continuity framework of the Group and its Entities
- Owning and driving the process of embedding the Operational Risk framework throughout the business areas of the Group and its Entities, and contributing to the risk and control culture of the organisation through knowledge sharing and awareness
- Working with all functional business areas to develop and maintain a corporate-wide BCM program that addresses business recovery and emergency response management.
- Organising and facilitate workshops across the Group and its Entities for mapping of key business processes, the identification and assessment of inherent business risks and controls
- Taking a lead role in the completion of the annual Risk and Control Self Assessment (RCSA) exercise of the Group and its Entities; performing operational risk control assurance testing as required
- Recommending and implementing improvements to the RCSA process to support the maintenance of a robust control environment across the Group and its Entities
- Monitoring progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external audits and regulatory inspections across the Group and its Entities
- Ensuring business continuity plans remain fit for purpose and organise tests to ensure the control environment is appropriate
- Conducting business impact analysis and risk assessment to identify critical business functions within the Group and its Entities
- Reviewing and assess potential risks associated with new products and processes within the Group and its Entities
- Developing and establish Key Risk Indicators, and track and report this dashboard of metrics to the management team and the Board of the Group and its Entities
- Overseeing all Operational risks including management information, key risks and trends, reporting to the CRO, the Executive Committee, the Board of Directors and regulatory bodies of the Group and its Entities
- Producing scheduled and ad hoc risk reports to specific stakeholders and present the information where required
- Leading the yearly Internal Control Report process (based on RCSAs, facilitated and challenged by Operational Risk) of MeDirect Bank Belgium s.a. / n.v. along NBB’s requirements
- Owning all Operational Risk policies within the Group and its Entities and ensure standards meet regulatory requirements
- Ensuring oversight of risk controls are in place and are available to all interested parties in the Group and its Entities with updates appropriately controlled and audited.
- Ensuring effectiveness of major incident recovery and testing is undertaken periodically within the Group and its Entities
- Leading operational risk awareness programmes by proactively communicating emerging risks, policies and frameworks, including training within the Group and its Entities
Required knowledge, skills and experience
- Minimum 10 years’ Operational Risk Management experience of which a minimum of 5 years has been spent in managerial roles
- Minimum 5 years experience in Business Continuity regulation and processes
Solid quantitative and qualitative analytical skills, attention to detail and strong Excel skills
- Strong communication skills (both written and oral)
- Detailed working knowledge of incorporating Operational Risk into ICAAP, RRP and SWDP
- Proven leadership and interpersonal skills with the ability to work with a fair degree of autonomy and demonstrate initiative and a sense of personal accountability, but remain a team player and enjoy contributing in a cooperative environment
- Ability to work well in a small, collaborative team
Duties and responsibilities
- Assisting with the proposal of value adding product functionality and features with focus on user experience improvement by conducting research, analyzing the market and engaging with key stakeholders
- Gaining an in-depth understanding of customer needs and expectations through the various feedback channels and handling tasks related to customer-centric product enhancement proposals
- Communicating ideas and proposals to the applicable group of stakeholders with concise verbal and written communication
- Participating in the assigned tasks for the end-to-end delivery and management of initiatives for the assigned Digital product group/s
- Working closely with internal and external stakeholders, to make sure the propositions you develop will meet customers’ needs and be compliant with regulations
- Managing product backlog ensuring adequate prioritisation
- Any additional duties which will be assigned by the Head / Manager of the team
Required knowledge, skills and experience
- Have experience owning and delivering product initiatives in a digital set-up
- Exposure to launching new propositions and innovative products/product features
- Experience in customer journey mapping and analysis, and the ability to draw insight and action from customer feedback
- Previous experience in Digital Financial Services is desirable
- Good knowledge of core IT concepts and building / iterating products in a digital environment is a plus
- The ability to work and learn quickly in a fast paced, fun and dynamic environment.
Duties and responsibilities
- Assisting the team with the supervisory dialogue with various regulatory bodies
- Assisting the team managing regulatory requests and sharing of information with the regulator
- Assisting the team to provide input for major work-streams emanating from key regulatory deliverables such as ICAAP/ILAAP, SREP, OSIs
- Supporting in the assessment of major regulatory updates to ensure timely action is taken by the Bank, particularly with the legal interpretation of applicable regulations, and the translation of regulatory requirements into tangible actions for implementation
- Other duties as may be determined by the Head of department
Required knowledge, skills and experience
- Bachelor’s Degree in Law, Banking or related area or equivalent technical knowledge, skills and/or experience from a similar role
- An excellent command of English, both written and verbal
- Interest in financial and banking regulatory matters
- Knowledge of local and EU financial services regulation
- Excellent communication and interpersonal skills
- Strong prioritisation skills and ability to manage own workload
Duties and responsibilities
- Assist in the recruitment process, including job descriptions, posting vacancies, reviewing applications, headhunting, conducting interviews, and making hiring recommendations
- Supporting with the onboarding and induction of new hires, ensuring a seamless transition into company culture
- Provide guidance and support for HR related queries to employees, in line with legislation and company policies, escalating to the HRBP when required
- Shadow HRBP in HR related meetings such as disciplinaries and grievances
Keeping up to date records of new joiners, leavers, transfers, management and departmental changes
- Coordinate and organise performance task processes, including setting objectives, conducting reviews, and providing feedback
- Supporting the HRBP’s with any administrative tasks and prepare documentation related to employee information, contracts, addendums, and performance.
- Supporting the implementation of new projects together with the HR team for the Group
- Stay updated on relevant employment laws, regulations, and industry best practices
- Foster positive employee relations through effective communication and conflict resolution, engage in one-to-one meetings, launch employee surveys and conduct exit meetings to get feedback and gauge morale.
- Organise office events to boost employee spirits and reinforce employer branding
- Other duties as may be determined from time to time by the HRBP/ Chief People Officer
Required knowledge, skills and experience
- Minimum 2 years of experience in an HR related position
- Bachelor’s degree will be considered an asset
- Excellent written and verbal communication skills in English
- Organizational skills
- Ability to work autonomously
Duties and responsibilities
- Attracting new customers by answering incoming calls and responding to customer emails
- Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
- Providing customers with information about the Bank’s products and services
- Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
- Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products
Required knowledge, skills and experience
- Native Dutch language
- Excellent verbal and written communication skills in English is a plus
- Previous experience in a Customer Service role will be considered an asset
Duties and responsibilities
- Managing the bank’s corporate lending portfolio within the set credit risk
parameters
- Generating new business whilst strengthening existing relationships
- Understand Customers needs and develop plans to address them
- Assess and recommend customer’s proposals in accordance with the bank’s credit policies , credit risk and AML, through in-depth due diligence work
- Analysing financial documentation including accounts, business projections and plans
- Handling security documentation
- Contributing to the development of new products to enhance the bank’s corporate offering
- Monitoring and evaluating industry trends and opportunities within the market
Required knowledge, skills and experience
- Have a minimum of three years experience in Business banking
- Hold a diploma or degree in Business management or Banking and Finance
- Be able to prioritise and work under pressure
- Have a strong research and analytical skills
- Possess Excellent Microsoft office application skills mainly in the use of MS Excel and MS Word
- Demonstrate excellent written and verbal communication skills in both English and Maltese with the ability to communicate effectively using a high level of Business English
Duties and responsibilities
- Monitor and participate in scrum team effort to ensure that all quality gates and guidelines are met in a timely manner
- Collaborate with the TPOs and developers on a day-to-day basis to ensure all necessary QA tasks are conducted
- Delegate work in an effective manner to optimise QA capacity while asserting consistently high quality and coverage
- Ensure QA sprint goals are met without compromise and provide knowledge transfer sessions prior to a release
- Provide release assistance by recording test runs and providing pre-release sign off
- Assist with the identification of team efficiency improvements via automation or other means
- Execute tests and use test management tools to record test runs and communicate test results
- Report, prioritise, and triage defects in a structured and effective manner using issue tracking software
- Liaise with the automation team for any tests that are ideal candidates for automation
- Employ a quality first mindset and collaborate with the QA team to improve test coverage and team effectiveness
- Any additional duties which will be assigned by the Head of the team
Required knowledge, skills and experience
- University degree in Computer Science or relevant field
- Minimum of 3 years’ experience in lead roles, ideally within QA
- Organised and methodical towards approaching complex tasks and improving processes
- Strong knowledge of RESTful API Web Services and testing clients such as Postman
- Basic proficiency in an OOP language will be considered a major asset
- Clear understanding of software testing concepts at system integration and e2e levels
- Experience with Bash and versioning tools such as Git
- Ability to access and traverse application logs to perform detailed root cause analysis
- Strong communication skills and approachable personality
- Experience with issue tracking tools such as Jira and test tracking tools such as Testrail or Xray
- Knowledge of payments and/or banking experience will be considered a major asset
Duties and responsibilities
- Oversee the end-to-end processing of corporate actions, including dividends, mergers, acquisitions, and other events affecting securities held by the bank
- Ensure compliance with regulatory requirements and industry best practices
- Identify and mitigate risks associated with corporate actions processing
- Implement controls to minimize operational errors and discrepancies
- Collaborate with internal teams, including Investment network, Compliance, and Contact Centre, to facilitate seamless communication and execution of corporate actions
- Act as a liaison with external stakeholders, such as custodians and auditors
- Maintain accurate records of corporate actions-related information
- Ensure all documentation is in compliance with internal policies and regulatory standards
- Continuously assess and enhance corporate actions processes to improve efficiency and reduce operational risk
- Provide recommendations for system enhancements and automation opportunities
- Stay informed about industry developments and share knowledge with the team
- Any additional duties which will be assigned by the Deputy Senior Manager
Required knowledge, skills and experience
- Previous working experience in banking or a financial institutional environment will be considered an asset
- Proficiency in Microsoft Office, with preference for Excel
- Strong team player, with a keen attention to detail
- Proficient in written and spoken English. Other languages will be considered an asset
- Knowledge of securities, financial markets, and regulatory requirements will be considered an asset
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
Duties and responsibilities
- Perform system installations, configurations, and maintenance, as well as troubleshooting of system issues, escalating when necessary
- Address issues or feature requests by collecting necessary details
- Document and maintain Standard Operating Procedures (SOPs) for both existing and new procedures
- Collaborate closely with developers and other technical teams to ensure high-quality deliverables.
- Engage in daily tasks of the DevOps team, focusing on process optimization, control, and automation using various available tools such as schedulers and scripts.
- Follow up on issue resolution and documentation with vendors and internal teams.Undertake other duties as assigned by the Senior Manager – Core DevOps.
Required knowledge, skills and experience
- Strong communication, analytical, and organizational skills.
- Proficiency in Linux, preferably on RHEL-based distributions.
- Proficiency in Windows Servers for executing daily tasks and large-scale projects.
- Understanding of PL/PGSQL for handling production deployments and change requests.
- Experience with Incident Management and Release Management processes.
- Experience with automation tools like Ansible, Terraform, or similar.
- Ability to execute queries on RDBMS systems including Oracle, MS SQL Server, PostgreSQL, and MySQL for daily support and maintenance operations.
- Familiarity with monitoring tools such as Prometheus, Zabbix, Grafana, Loki, Graylog, and/or App Dynamics.
- Experience with Java Application servers such as Tomcat, JBOSS, or Websphere.
- Advanced proficiency in scripting languages like Bash, Perl, Python, Powershell or PHP.
- Capability to work independently, prioritize tasks, and meet deadlines.
- Fully proficient and articulate in English Language.
- Driven and motivated, with a focus on result-oriented goals.
- Knowledge of load balancing technologies such as HA-Proxy and F5.
- Good understanding of TCP/IP, Routing, and Firewalling concepts.
- Being aware of Cyber Threats and mitigation strategies
- Good understanding of GIT or GITHUB workflows
- Prior experience in a DevOps role or similar
Duties and responsibilities
- Participate in the setup of new correspondent banks and NOSTROs
- Maintain and distribute the Bank’s cash and securities settlements SSIs
- Define and update counterparties, SSIs, new securities, and cashflows
- Ensure daily reconciliation of NOSTRO accounts and other suspense accounts, investigating open items with relevant teams
- Perform and review regular reconciliations of trailer fees
- Process and reconcile invoice payments
- Gain expertise in reporting tools to automate reconciliations and enhance report generation efficiency
- Coordinate and attend necessary internal and/or external meetings
- Assist the team and other departments with ad hoc tasks and queries
- Perform any other duties as assigned by your supervisor or direct line manager
Required knowledge, skills and experience
- A minimum of 1 year experience in a similar role
- Proficiency with MS Office in particular with MS Excel
- Excellent verbal and written communication skills in English, Maltese will be considered as an asset