At MeDirect Bank, we prioritise your financial security. With our latest updates to both physical and virtual debit cards, it’s now easier than ever to safeguard your account. These enhancements, such as custom spending limits and geographical access controls, put you in control of how and where your card is used.
Here are some essential tips to ensure your card details remain safe and secure:
Set Spending Limits
Take advantage of our new feature allowing you to set spending limits for in-store and online payments, as well as ATM withdrawals. This not only helps you manage your budget but also adds an extra layer of security by limiting the amount that can be spent if your card details are compromised.
Control Where Your Card Works
Our cards now offer the ability to block payments in specific geographical regions. If you’re not planning to travel, consider blocking transactions in regions where you don’t usually make purchases. This can prevent unauthorised transactions from occurring in those areas.
Monitor Transactions Regularly
Regularly check your account statements and transaction history. Promptly report any suspicious activity to our customer service team. Early detection of unauthorised transactions can prevent further misuse of your card.
Use Secure Internet Connections
Avoid using public Wi-Fi networks when making online purchases or accessing your bank account. Public networks can be less secure and more susceptible to hacking. Instead, use a secure, private connection to ensure your data remains protected.
Keep Your Card Details Confidential
Never share your debit card details, PIN, or CVV number with anyone. Be cautious of phishing scams and unsolicited requests for your card information. MeDirect Bank will never ask for your sensitive information via email or phone.
Use Virtual Cards for Online Shopping
Consider using virtual cards for online purchases. Virtual cards generate a unique card number for each transaction, adding an extra layer of security and reducing the risk of your actual card details being compromised.
Act Promptly in case of Loss or Fraud
If you lose your card or suspect it has been compromised, act immediately. You can immediately freeze your card via our mobile app or online banking by navigating to the ‘Cards’ section and selecting ‘Freeze’. You also have the option to report a lost or stolen card directly through the platform.
If you suspect fraudulent activity, you can temporarily block your account using the ‘Report Fraud’ feature located in the ‘More’ menu of our app or website. Further information on account safety can be found on our dedicated Security Awareness page, accessible at https://www.medirect.com.mt/security-awareness/.
By following these tips and utilising the new features available on your MeDirect debit cards, you can enhance the security of your details and enjoy peace of mind. Stay vigilant and proactive in protecting your financial information.
For more information on our new card features and how to activate them, visit our website at https://www.medirect.com.mt/pay/cards/ or contact our customer support team.
MeDirect Bank (Malta) plc, company registration number C34125, is licensed by the Malta Financial Services Authority to undertake the business of banking in terms of the Banking Act (Cap. 371) and investment services under the Investment Services Act (Cap. 370). MeDirect Bank (Malta) plc is regulated by the Malta Financial Services Authority as a Credit Institution under the Banking Act 1994.
