Your passcode can be changed from the ‘More’ tab.

For security reasons, the MeDirect Mobile App will be locked after five wrong attempts.

To reset your passcode, the device will need to be unpaired. To unpair your device, you need to:

‘Unpair device’ is used to deactivate your profile from the app. You will also have to unpair your device from your client profile via online banking. Once this is done, you will not be able to see your information  on the app anymore.

If your mobile is stolen, unpair the mobile application as soon as possible. To unpair your app, you need to:

For security reasons, you should always unpair your device by using the unpair functionality in the MeDirect Mobile App before changing your device. If you are unable to do so, you can log in to our Online Banking Platform and unpair Mobile Banking from there.  You can then proceed to pair your new device with your MeDirect account.

For security reasons, the app is set to be timed out after 30 seconds of inactivity. This can be increased to 1 minute from the settings section of your app.

For security reasons, only one device can be paired with your account at any given time.

Yes. Your personal information is safe with us. We use advanced encryption and monitoring technology and we never store any personal banking information on your phone.

For the ‘Accept’ button to be clickable, you must read and scroll to the bottom of the End-User License Agreement and Terms and Conditions.